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Workforce Management Analyst Jobs (NOW HIRING)

Cogeco

Analyst, Workforce Management

Rochester, NH · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Hollywood, MD · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Berwick, PA · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Groton, CT · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Belmont, NH · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Uniontown, PA · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Miramar, FL · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Saluda, VA · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Johnstown, PA · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Aiken, SC · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Carvana

Analyst, Workforce Management

Tempe, AZ

Analyst, Workforce Management Position Overview: This is an individual contributor role responsible for providing keen insights to assist with short and long-term strategic planning, business-making ...

Cogeco

Analyst, Workforce Management

Cumberland, MD · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Morgantown, WV · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

Cogeco

Analyst, Workforce Management

Grasonville, MD · On-site

... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...

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Workforce Management Analyst information

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$38.5K

$97.6K

$172.5K

How much do workforce management analyst jobs pay per year?

As of Jun 5, 2026, the average yearly pay for workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?

To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.

What Is a Workforce Management Analyst?

A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.

What does a Workforce Management Analyst do?

A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.

What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?

AspectWorkforce Management AnalystWorkforce Planning Analyst
Primary FocusOptimizing staffing, scheduling, and real-time workforce operationsStrategic forecasting and long-term staffing plans
Skills & CertificationsData analysis, scheduling tools, communication skillsData analysis, forecasting, industry knowledge
Work EnvironmentContact centers, customer service, operationsCorporate planning, HR, operations departments
Common UsageUsed in call centers, retail, healthcareUsed in large organizations, consulting firms

While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.

How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?

A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.
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Workforce Management Analyst jobs near you
Infographic showing various Workforce Management Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 20% Full Time, 77% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
Workforce Management Forecast Analyst - Staffing (NE)

Workforce Management Forecast Analyst - Staffing (NE)

Dahl Consulting

Omaha, NE • Hybrid

$33.65 - $40.86/hr

Full-time, Contractor

Posted 4 days ago

Job description

Title: Workforce Management Forecast Analyst - Staffing
Location: Omaha, NE (Hybrid, onsite 3-days/week)
Job Type: Contract-to-Hire
Compensation: $33.65 - $40.86 per hour W2
Conversion Salary: $70,000 - $85,000
Industry: Health Insurance
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About the Role
Our firm is partnering with a leading nonprofit health insurance organization headquartered in the Midwest to identify a Workforce Management Analyst to join their growing team. This organization serves members across multiple states and is known for its focus on affordability, service quality, and operational excellence within the healthcare industry.
This is a contract-to-hire opportunity offering a pathway to full-time employment. Candidates must be eligible and interested in conversion without sponsorship.This role is primarily focused on workforce planning across operational areas such as Enrollment, Billing, Reconciliation, and Appeals & Grievances, rather than traditional call center environments.

Job Description
The Workforce Management Forecast Analyst - Staffing is responsible for developing and maintaining accurate volume forecasts and capacity plans that align with operational goals, staffing needs, and financial targets. This role plays a critical part in ensuring workforce strategies effectively match business demand through data-driven insights, scenario modeling, and strong understanding of budget constraints.
This individual will leverage historical data, trend analysis, and internal and external drivers to forecast work volume and translate those projections into actionable staffing plans. The role requires experience forecasting for departments of approximately 100 employees or more, with the ability to scale models and planning strategies for larger, enterprise-level organizations. A key focus is ensuring staffing levels are optimized while remaining aligned with budget targets and operational efficiency goals.
Key Responsibilities:
  • Develop and maintain volume forecasts using historical data and forward-looking assumptions to anticipate workload demand
  • Translate forecasts into comprehensive staffing models, ensuring appropriate headcount to meet service levels and performance expectations
  • Build and manage capacity plans that align staffing needs with departmental and organizational budgets, incorporating productivity assumptions and cost constraints
  • Analyze trends across operational functions such as enrollment, billing, and claims-related areas to inform workforce planning decisions
  • Partner with business leaders to model multiple staffing scenarios, clearly communicating trade-offs between cost, service levels, and operational risk
  • Monitor forecast accuracy and staffing effectiveness; identify gaps and adjust assumptions to improve performance outcomes
  • Perform root cause analysis to address variances in productivity, capacity, and service delivery
  • Reconcile forecast inputs, assumptions, and outputs within workforce management models to ensure consistency and reliability
  • Identify opportunities to improve operational efficiency and optimize workforce utilization across teams
  • Present insights, recommendations, and workforce strategies to leadership in a clear, concise, and professional manner
Qualifications
Required:
  • Bachelors degree or equivalent combination of education and experience
  • 5+ years of experience in workforce management, forecasting, staffing strategy, or analytics
  • Proven experience forecasting work volume and building staffing plans that balance service level expectations with budget targets
  • Experience supporting departments of ~100 employees or more, with demonstrated ability to plan for larger headcount environments
  • Strong understanding of how workforce planning impacts financial performance, including labor budgeting, cost management, and resource allocation
  • Experience modeling multiple workforce scenarios and effectively communicating trade-offs to business stakeholders
  • Strong analytical, quantitative, and problem-solving skills
  • Demonstrated ability to perform root cause analysis and drive data-informed decision making
  • Ability to manage multiple priorities and deadlines with strong attention to detail
  • Excellent communication skills with the ability to influence and collaborate across all levels of the organization
  • Advanced proficiency in Microsoft Excel
  • Experience with workforce management tools such as Verint, NICE, or similar platforms
Preferred:
  • Experience with data visualization tools such as Power BI or Qlik Sense
  • Background in healthcare operations or other regulated environments

Qualifications
Required Qualifications:
  • Bachelors degree in a related field or equivalent combination of education and experience
  • Minimum of 5 years of relevant workforce management, forecasting, or analytics experience
  • Proven ability to develop accurate forecasts and capacity plans that meet service level and budget targets
  • Experience modeling multiple scenarios and effectively communicating trade-offs to stakeholders
  • Strong analytical and quantitative reasoning skills
  • Demonstrated ability to perform root cause analysis and drive data-informed decisions
  • Ability to manage multiple priorities, meet deadlines, and maintain strong attention to detail
  • Excellent written and verbal communication skills, with the ability to interact across all levels of the organization
  • Advanced proficiency in Microsoft Excel
  • Experience with workforce management tools such as Verint, NICE, or comparable platforms
Preferred Qualifications:
  • Experience with data visualization tools such as Power BI or Qlik Sense
  • Background supporting workforce planning within healthcare operations or regulated environments

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your familys needs. For details, please review the DAHL Benefits Summary:https://www.dahlconsulting.com/benefits-w2fta/.
How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once weve reviewed your application details, a recruiter will reach out to you with next steps!
Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
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Company Description

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.
Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.