Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques. * Workforce Management knowledge and experience, including forecasting ...
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Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques. * Workforce Management knowledge and experience, including forecasting ...
New
This role serves as the primary administrator and analyst for Workforce Management capabilities within the Genesys Cloud platform, ensuring the right resources are available at the right time to meet ...
This role serves as the primary administrator and analyst for Workforce Management capabilities within the Genesys Cloud platform, ensuring the right resources are available at the right time to meet ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Belmont, NH · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Belmont, NH · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Aiken, SC · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Aiken, SC · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Saluda, VA · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Saluda, VA · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Berwick, PA · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Analyst, Workforce Management
Berwick, PA · On-site
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
... to workforce management. KEY RESPONSIBILITIES Real-Time Intraday 1- Produce Weekly Schedules with critical planning and analysis of all schedule metrics for all applicable teams under WFM ...
Senior Workforce Management Analyst (Remote)
Manhattan, NY · On-site +1
$86K - $115K/yr
Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote Compensation: $86K - 115K USD Who We Are: World Education Services ...
Senior Workforce Management Analyst (Remote)
Manhattan, NY · On-site +1
$86K - $115K/yr
Senior Workforce Management Analyst Department: Customer Service Reporting to: Director of Customer Service Location: USA - Remote Compensation: $86K - 115K USD Who We Are: World Education Services ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and provide strategic scheduling recommendations, ensuring our contact centers operate ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and provide strategic scheduling recommendations, ensuring our contact centers operate ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and provide strategic scheduling recommendations, ensuring our contact centers operate ...
As a Workforce Management Analyst at Spectrum, you will analyze call volume trends, prepare accurate forecasts and provide strategic scheduling recommendations, ensuring our contact centers operate ...
Workforce Management Analyst information
See salary details
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
How much do workforce management analyst jobs pay per year?
As of Jun 26, 2026, the average yearly pay for workforce management analyst in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Workforce Management Analyst, and why are they important?
To thrive as a Workforce Management Analyst, you need strong analytical skills, experience in data analysis, and a background in business, mathematics, or a related field. Proficiency with workforce management software (e.g., NICE, Genesys, Verint), advanced Excel skills, and sometimes certification in workforce management are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication help analysts interpret data and collaborate with stakeholders. These skills are essential for optimizing staffing, improving operational efficiency, and supporting data-driven decision-making in dynamic environments.
What is the role of a workforce analyst?
A workforce management analyst is responsible for analyzing staffing levels, scheduling, and productivity to optimize workforce efficiency. They use data analysis tools and forecasting techniques to ensure adequate staffing and improve operational performance.
Is a WFM analyst a good career?
A Workforce Management Analyst is a valuable role focused on optimizing staffing, scheduling, and resource allocation using tools like Excel and workforce management software. It offers opportunities for career growth, analytical skill development, and can lead to roles in operations or management within various industries.
What Is a Workforce Management Analyst?
A workplace management analyst observes a company to develop strategies to improve overall operations. As a workforce management analyst, your primary job duties include interviewing staff, observing the team in action, reading through company manuals, and collecting information related to company finances and spending. You then analyze this data and help the management team develop a plan to improve staff performance. The career requires at least a bachelor’s degree, usually in business or human resources. Additional qualifications include strong communication skills and experience with data analysis. Though some workplace management analysts work for a single organization, many work as consultants for a variety of companies.
What does a Workforce Management Analyst do?
A Workforce Management Analyst is responsible for analyzing staffing needs, forecasting workload, and ensuring that the right number of employees are scheduled to meet business demands. They use data analysis and various software tools to optimize employee schedules, monitor real-time operations, and recommend improvements for efficiency. Their work helps organizations maintain productivity, reduce labor costs, and improve customer service by ensuring adequate coverage during peak times.
What is the difference between Workforce Management Analyst vs Workforce Planning Analyst?
| Aspect | Workforce Management Analyst | Workforce Planning Analyst |
|---|---|---|
| Primary Focus | Optimizing staffing, scheduling, and real-time workforce operations | Strategic forecasting and long-term staffing plans |
| Skills & Certifications | Data analysis, scheduling tools, communication skills | Data analysis, forecasting, industry knowledge |
| Work Environment | Contact centers, customer service, operations | Corporate planning, HR, operations departments |
| Common Usage | Used in call centers, retail, healthcare | Used in large organizations, consulting firms |
While both roles involve workforce data analysis, the Workforce Management Analyst focuses on daily staffing and scheduling, ensuring operational efficiency. The Workforce Planning Analyst emphasizes strategic forecasting and long-term staffing strategies. Both roles require analytical skills and industry knowledge but serve different organizational needs.
How does a Workforce Management Analyst typically collaborate with operations and HR teams to optimize staffing levels?
A Workforce Management Analyst works closely with both operations and HR teams to ensure staffing aligns with business needs. They analyze historical data and forecast demand, then communicate recommendations to operations managers for scheduling adjustments. Regular meetings with HR help address hiring needs or skills gaps, and analysts often provide actionable insights to both departments to enhance efficiency. This collaboration ensures the right number of staff are available at the right times, improving overall productivity and employee satisfaction.
What is the salary of WFM real time analyst?
The salary of a Workforce Management (WFM) Real-Time Analyst typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries, especially in larger organizations or high-cost areas.
Is WFM part of HR?
Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM professionals collaborate with HR, they primarily concentrate on operational efficiency rather than employee relations or recruitment.
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$38/hr
Contractor
Posted 2 days ago
Job description
Job Overview:
Requirement/Must Have:
- 3+ years experience in service center operations or scheduling/forecasting within a call center environment.
- Bachelor's Degree or in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required.
Responsibilities:
- Responsible for forecasting call volume and resource requirements necessary to meet objectives, including development of long range capacity and workload requirements, day of week and intra-day call volume forecasts.
- Evaluate and analyze all aspects of call volume and staff forecasting and generate weekly schedules based on forecasted volumes.
- Maintains accuracy and data integrity of Scheduling/Forecasting database including schedule preference and headcount information.
- Proactively incorporates cyclical and periodic events into forecasted weekly, monthly, and annual volume and staffing plans.
- Participate in scheduled Forecasting / Planning meetings and assist in carrying out disaster recovery plans when necessary.
Skills:
- Strong analytical and problem-solving skills with the ability to identify trends, perform root cause analysis, and provide actionable recommendations.
- Advanced Microsoft Excel proficiency, including pivot tables, lookup functions, formulas, and data analysis techniques.
- Workforce Management knowledge and experience, including forecasting, scheduling, capacity planning, shrinkage, and contact center performance metrics.
- Experience with contact center technologies and Workforce Management platforms, including Genesys Cloud, NICE IEX/CXone, or similar systems.
- Strong communication and stakeholder management skills with the ability to effectively present findings, collaborate across teams, and influence operational decisions.
Qualification And Education:
- Proficient in Microsoft Applications including Word, Excel, and Access.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Strong statistical and analytical ability and strong organizational skills with a good attention to detail.
- Excellent interpersonal, oral and written communication skills.
- Ability to work independently and collaboratively.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
About Cynet Systems
Sourced by ZipRecruiter
Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Sterling, VA, US
Year founded
2010