ZipRecruiter

Log In

2

Workforce Management Analyst Remote Jobs in Ohio

Qnity

U.S. Payroll Tax & Compliance Analyst

Delaware, OH · On-site +1

$28 - $36.50/hr

ADP GlobalView, Workday HR and UKG Workforce Management preferred Skills & Competencies ... Flexibility to support peak payroll periods and special projects. #LI-LA1 #Remote Join our Talent ...

TRIO

Energy Analyst

Dublin, OH · On-site +1

Utility Data Management & Analysis * Collect, validate, and maintain utility data across client ... Hybrid or remote work schedule Trio offers a competitive and comprehensive compensation and ...

TRIO

Energy Analyst

Dublin, OH · On-site +1

Utility Data Management & Analysis * Collect, validate, and maintain utility data across client ... Hybrid or remote work schedule $60,000 - $70,000 a year Trio offers a competitive and comprehensive ...

next page

Showing results 1-20

All JobsWorkforce Management Analyst Remote JobsWorkforce Management Analyst Remote Jobs in Ohio

Workforce Management Analyst Remote information

What are the key skills and qualifications needed to thrive as a Workforce Management Analyst (Remote), and why are they important?

To thrive as a Workforce Management Analyst (Remote), you need strong analytical skills, proficiency in data interpretation, and experience with workforce planning, often supported by a bachelor’s degree in business, mathematics, or a related field. Familiarity with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and sometimes certification in workforce management are typically expected. Excellent communication, attention to detail, and problem-solving abilities are crucial soft skills for collaborating across teams and adapting to dynamic environments. These combined skills ensure accurate staffing forecasts, efficient operations, and optimal service levels in remote and distributed workforces.

How does a remote Workforce Management Analyst typically collaborate with on-site teams and other departments?

As a remote Workforce Management Analyst, you will frequently interact with on-site teams and cross-functional departments through virtual meetings, real-time messaging platforms, and collaborative project management tools. Regular communication with operations, HR, and IT is essential to align on staffing forecasts, scheduling needs, and process improvements. Building strong virtual relationships and maintaining clear, timely updates are key to ensuring your analyses and recommendations are effectively understood and implemented across the organization.

What is a Workforce Management Analyst (Remote)?

A Workforce Management Analyst (Remote) is a professional who analyzes staffing needs, schedules, and workflow processes for organizations, typically from a remote location. They use data and forecasting tools to ensure the right number of employees are scheduled at the right times to meet business demands. Their responsibilities often include creating reports, monitoring performance metrics, and recommending improvements to optimize workforce efficiency. Working remotely, they collaborate with managers and teams using digital communication and workforce management software.

What is the difference between Workforce Management Analyst Remote vs Workforce Planning Analyst?

AspectWorkforce Management Analyst RemoteWorkforce Planning Analyst
Required CredentialsBachelor's in Business, Analytics, or related field; certifications like Workforce Management CertificationBachelor's in Business, Data Analytics, or related; often similar certifications
Work EnvironmentRemote, collaborative with teams via digital toolsTypically office-based or hybrid, depending on company
Employer & Industry UsageCommon in call centers, retail, healthcare, and tech companiesUsed in similar industries for strategic planning and forecasting
Search & Comparison IntentOften compared for remote roles with planning rolesRelated but more focused on long-term planning

The main difference is that Workforce Management Analysts focus on optimizing staffing and scheduling in a remote environment, while Workforce Planning Analysts concentrate on strategic workforce forecasting and planning, often in a more traditional or hybrid setting. Both roles require similar skills and certifications but differ in scope and work environment.

What are popular job titles related to Workforce Management Analyst Remote jobs in Ohio? For Workforce Management Analyst Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Analyst Remote jobs in Ohio look for? The top searched job categories for Workforce Management Analyst Remote jobs in Ohio are:
What cities in Ohio are hiring for Workforce Management Analyst Remote jobs? Cities in Ohio with the most Workforce Management Analyst Remote job openings:
Workforce Management Analyst Remote jobs near you

Sr Billing Analyst- Remote within Eastern or Central Time Zone

OEC

Cleveland, OH • On-site, Remote

$46K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world's largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.
About the Role
We are looking for an experienced Senior Billing Analyst to manage and optimize billing operations across the organization. In this role, you will oversee end-to-end billing processes, serve as a key resource for billing-related inquiries, and collaborate across teams to ensure accurate, compliant, and efficient billing practices.
You'll play an important role in supporting revenue operations, analyzing billing trends, and helping improve processes that impact both our customers and the business. This position also provides guidance and mentorship to junior team members while partnering closely with Finance, Product, Sales, and Customer teams.
What You'll Do
Billing Operations
  • Manage end-to-end billing processes for subscriptions, commissions, logistics, rebates, and conversions across multiple customer segments including dealers, suppliers, and multi-store operators.
  • Ensure billing activities are completed accurately, efficiently, and in compliance with company policies and regulatory requirements.
  • Support manufacturer billing activities related to subscriptions, rebates, and conversions.

Customer & Internal Support
  • Serve as the primary point of contact for billing inquiries from both customers and internal teams.
  • Investigate billing issues and partner with Sales, Customer Success, and Customer Support to resolve concerns in a timely manner.
  • Respond to invoice and statement requests and ensure billing information is accurate and up to date.
  • Escalate complex billing issues to leadership when appropriate.

Analysis & Process Improvement
  • Analyze billing data and trends to support pricing decisions, product initiatives, and revenue insights.
  • Partner with Product and internal stakeholders on billing initiatives that impact customers and company revenue.
  • Identify opportunities to improve billing processes, accuracy, and operational efficiency.

Compliance & Financial Operations
  • Ensure billing operations align with internal controls, accounting policies, and compliance requirements.
  • Support operational and compliance audits as needed.
  • Assist the Accounts Receivable team with collections support and customer account maintenance when billing issues impact payments.

Team Support & Mentorship
  • Provide training, guidance, and mentorship to new hires and junior team members.
  • Share best practices and contribute to continuous improvement across the billing function.

What You Bring
Education
  • Bachelor's degree in Accounting, Finance, or a related field
  • Equivalent relevant experience may be considered in lieu of a degree

Experience
  • 6+ years of billing or revenue operations experience
  • Experience managing complex billing processes across multiple customer types

Skills
  • Advanced Microsoft Excel and billing/reporting system experience
  • Strong analytical and problem-solving skills
  • Excellent attention to detail and accuracy
  • Ability to analyze billing patterns and translate insights into actionable improvements
  • Strong communication and collaboration skills across cross-functional teams
  • Ability to work independently, prioritize effectively, and meet deadlines in a fast-paced environment
  • Adaptable and comfortable working in a dynamic, evolving business environment
  • Experience mentoring or supporting junior team members

What We Offer:
  • Full benefits starting Day 1: Medical, Dental, and Vision
  • 401(k) with company match
  • Unlimited Flex Time Off plus 10 company-paid holidays
  • Professional development programs, tuition assistance, and quarterly book program
  • Free wellness coaching and pet insurance
  • Home office equipment stipend
  • Employee resource groups and exclusive employee discounts

What makes working at OEC awesome? It varies from employee to employee. For some, it's the flexibility - whether it's remote work or a hybrid or in-person role, OEC takes our teams across multiple time zones and international communities. For others, it's the strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. Or it could be the empowerment and how the team is encouraged to take risks, learn, and grow within a dynamic and supportive environment. But no matter what gets us out of bed in the morning, our whole global community is inspired to be forward thinking and drive innovative solutions for the automotive parts and repair industry.
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Apply