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Fiber Customer Support Analyst Jobs in Ohio (NOW HIRING)

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management. Strategic ...

Manulife

Customer Support Analyst

New Hampshire, OH · On-site +1

Strong understanding of LTC claims processes and customer support best practices * Experience ... We use data and analytics technologies, such as artificial intelligence (AI), and automated ...

New

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Customer issues can span application functionality, data, integrations, environments, databases ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Acumen Solutions seeks a talented Support Analyst to join our strong technology team responsible ... communication skills - Customer service skills - Work well in teams - Ability to learn new ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

Who We're Looking For Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ...

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

Who We're Looking For Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ...

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All JobsFiber Customer Support Analyst JobsFiber Customer Support Analyst Jobs in Ohio

Fiber Customer Support Analyst information

See Ohio salary details

$11

$26

$37

How much do fiber customer support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for fiber customer support analyst in Ohio is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.69 per hour, depending on experience, location, and employer.

What is a fiber customer support analyst?

Fiber Customer Support Analysts are professionals who assist customers with issues related to fiber optic internet services. They handle inquiries, troubleshoot technical problems, and provide guidance on installation, connectivity, and billing for fiber internet. Through phone, email, or chat support, these analysts ensure customers have a smooth experience and resolve any service disruptions or questions promptly. Their expertise in fiber technology helps maintain high customer satisfaction and service reliability.

How does a fiber customer support analyst typically collaborate with field technicians and network engineers?

Fiber Customer Support Analysts often serve as a crucial liaison between customers experiencing connectivity issues and the technical teams responsible for resolving them. They gather detailed information from customers, troubleshoot issues remotely, and escalate complex problems to field technicians or network engineers when necessary. Effective collaboration involves clear documentation, timely updates, and ongoing communication to ensure customer concerns are resolved efficiently. This teamwork helps maintain service quality and fosters a smooth workflow across departments.

What are the key skills and qualifications needed to thrive as a fiber customer support analyst, and why are they important?

To thrive as a Fiber Customer Support Analyst, you need a solid understanding of fiber optic technology, troubleshooting processes, and typically a background in IT, telecommunications, or a related field. Familiarity with customer relationship management (CRM) systems, ticketing tools, and diagnostic platforms is essential. Excellent communication, patience, and problem-solving skills help you deliver effective support and build positive customer relationships. These competencies ensure efficient resolution of technical issues and contribute to customer satisfaction and retention.

What is the difference between Fiber Customer Support Analyst vs Fiber Network Technician?

AspectFiber Customer Support AnalystFiber Network Technician
Required CredentialsCustomer service skills, technical knowledge, certifications like CompTIA A+ or fiber-specific trainingTechnical certifications, fiber optic installation and maintenance certifications
Work EnvironmentOffice-based, customer support centers, remote supportFieldwork, on-site installation, maintenance, and troubleshooting
Employer & Industry UsageTelecom providers, ISPs, customer service centersTelecom companies, network service providers, infrastructure firms

The Fiber Customer Support Analyst primarily handles customer inquiries, troubleshooting, and support remotely or in call centers, focusing on customer satisfaction. In contrast, the Fiber Network Technician performs hands-on installation, maintenance, and repair of fiber optic networks in the field. Both roles require technical knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Fiber Customer Support Analyst jobs in Ohio?

For Fiber Customer Support Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Fiber Customer Support Analyst jobs in Ohio look for?

The top searched job categories for Fiber Customer Support Analyst jobs in Ohio are:

What cities in Ohio are hiring for Fiber Customer Support Analyst jobs?

Cities in Ohio with the most Fiber Customer Support Analyst job openings:

Fiber Customer Support Analyst jobs near you
Infographic showing various Fiber Customer Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,211 per year, or $26.5 per hour.

Customer Support Analyst

Pratt Industries

Vandalia, OH • On-site

Full-time

Posted 23 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

45th of 120 rated packaging manufacturers

Job description

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.
Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.
DUTIES AND RESPONSIBILITIES
  • Must be able to communicate at a high level to production employees, management and customers
  • This position must be computer literate.
  • General office duties, ordering supplies, scanning/faxing, filing, answering phones
  • Maintain excellent working conditions, a safe work environment, and high morale within the plant.
  • Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
  • Must display emotional control in time sensitive situations and be able to multi-task
  • Must be able to communicate clearly and effectively
  • Strong decision making ability, self-motivated and results-oriented.
  • Ability to work effectively and independently in a multi-task, high-volume environment.
  • Comply with company policies and procedures.
  • Experienced in Microsoft Office is required
  • Must have ability to drive a forklift when needed and perform forklift driver duties such as loading trucks, scanning materials, moving and stocking product in a safe manner, and verify materials and packing slips

Position requires Data input to perform the following tasks:
  • Transfer built orders into Supply Connect program
  • Print productions orders
  • Maintain spreadsheets
  • Maintain and run reports
  • Print production labels and needed forms
  • Review and understand backlog
  • Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
  • Input data into customer sites such as TMS, TMC
  • Coordinates appointments for shipment pick up
  • Assists with activities involving customer requirements
  • Maintain customer files.
  • Scan and email all BOL to Retail's Central Receiving Manager
  • Drive forklift and complete other warehouse/shipping duties/tasks as assigned

EDUCATION and/or EXPERIENCE
  • High school diploma or GED
  • Candidates are PREFERRED who offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the corrugated box industry

LANGUAGE SKILLS
  • Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS
  • Application knowledge and skill for computer data entry
  • Application knowledge of products and production processes
  • Quality standards - knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS
  • Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT
  • While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

PERFORMANCE MEASUREMENTS
The performance of the Customer Support Analyst will be measured as follows:
  • Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.
  • Personal growth - Each year there will be professional goals developed and agreed to by the Office Admin and the DC Manager.
  • Employee relations - The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
  • Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

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