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Remote Pos Technical Support Jobs in Ohio (NOW HIRING)

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Qualys

Technical Account Manager

Columbus, OH · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Sangoma

IT Support Manager - Remote US

Columbus, OH · Remote

This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ... Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ...

Huntington

IT Support Specialist - Senior

Columbus, OH · On-site +1

Provide direct process and technical support for members of the Huntington executive leadership ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Ohio? The most popular types of Pos Technical Support jobs in Ohio are:
What are popular job titles related to Remote Pos Technical Support jobs in Ohio? For Remote Pos Technical Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Ohio look for? The top searched job categories for Remote Pos Technical Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Pos Technical Support jobs? Cities in Ohio with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you
Technical Support Engineer

Technical Support Engineer

Keyfactor

Independence, OH • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Keyfactor

Our mission is to securely connect the world - humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other - moving fast, thinking big, and showing up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Job Title: Technical Support Engineer

Location: United States; Remote, MST or PST

Experience: MidLevel

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Technical Support Engineer independently resolves complex technical issues and customer-reported incidents, ensuring continuity of customer operations and successful value realization. This role demonstrates strong technical judgment, effective customer communication, and consistent ownership of cases through resolution while contributing to team knowledge and continuous improvement.

Job Responsibilities

Customer Engagement & Support Excellence

  • Serves as a primary technical point of contact for customers, proactively engaging via calls and written communication to diagnose issues, build trust, and maintain strong working relationships.
  • Responds to customer inquiries within defined SLAs, prioritizing based on business impact and severity.
  • Communicates technical information clearly and professionally, tailoring explanations to customer technical proficiency.
  • Provides timely, accurate, and actionable updates aligned with incident severity and communication guidelines.
  • Advises customers on product usage, configuration best practices, and operational recommendations to prevent future issues.

Case Ownership & Management

  • Owns support cases end-to-end, maintaining accurate, concise, and technically detailed documentation within the support CRM system.
  • Produces clear case summaries that document root cause, troubleshooting steps, and final resolution to support knowledge reuse.
  • Collaborates effectively within SWARM models to resolve complex issues within SLA expectations.
  • Analyzes logs, system behavior, and configurations to identify root causes and drive resolution.

Technical Problem Solving & Analysis

  • Utilizes lab environments to reproduce customer issues, validate hypotheses, and test solutions.
  • Troubleshoots the majority of cases independently using experience, documentation, internal tools, and external research.
  • Identifies recurring or systemic issues and proactively recommends corrective or preventative improvements.
  • Authors and contributes to internal and external knowledge base articles to reduce time to resolution and improve support scalability.
  • Shares insights, lessons learned, and configuration guidance across the team to strengthen collective expertise.

Product & Domain Expertise

  • Demonstrates strong working knowledge of supported products and underlying technologies, with the ability to mentor and assist peers.
  • Resolves advanced and non-routine technical issues within assigned product areas.
  • Applies domain expertise to evaluate complex environments, configurations, and integrations.
  • Provides advanced guidance on product configurations, deployment patterns, and operational best practices.
  • Maintains proficiency in key technical areas relevant to the role and applies that knowledge to real-world customer challenges.

Escalation & Incident Management

  • Appropriately follows escalation procedures to ensure visibility, alignment, and timely resolution of high-impact or complex issues.
  • Partners with Regional Managers and SWARM teams to drive resolution of challenging cases and major incidents.
  • Builds and maintains lab environments as needed to replicate, diagnose, and resolve critical issues.

Cross-Functional Collaboration & Continuous Improvement

  • Contributes to internal enablement through advanced training sessions and technical knowledge sharing.
  • Identifies opportunities for process improvement and operational efficiency within the support function.
  • Collaborates with leadership and cross-functional teams to improve tooling, workflows, and customer outcomes.
  • Supports initiatives to simplify processes and improve overall support effectiveness.

Minimum Qualifications, Education, and Skills

  • Bachelor's degree or equivalent practical experience.
  • 3+ years of hands-on technical support or engineering experience in a customer-facing environment.
  • Proven ability to manage multiple customer cases with minimal oversight while maintaining high service quality.
  • Strong customer communication skills, including the ability to confidently engage customers via phone and written channels.
  • Demonstrated commitment to customer satisfaction and operational excellence.
  • Log analysis and troubleshooting.
  • Database fundamentals including SQL queries and table analysis.
  • Linux operating systems.
  • Windows Server environments. #LI-NA1

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

  • Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
  • Comprehensive benefit coverage globally.
  • Generous paid parental leave globally.
  • Competitive time off globally.
  • Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  • DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  • The Keyfactor Alliance Program to support DEIB efforts.
  • Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  • Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  • Monthly Talent development and Cross Functional meetings to support professional development.
  • Regular All Hands meetings - followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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