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Remote Pos Technical Support Jobs in Ohio (NOW HIRING)

Huntington

IT Support Specialist - Senior

Columbus, OH · On-site +1

Provide direct process and technical support for members of the Huntington executive leadership ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

IT Support Specialist - Senior

Columbus, OH · On-site +1

Provide direct process and technical support for members of the Huntington executive leadership ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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Remote Pos Technical Support information

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are Remote POS Technical Support specialists?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a Remote POS Technical Support Specialist, and why are they important?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by Remote POS Technical Support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.
What are the most commonly searched types of Pos Technical Support jobs in Ohio? The most popular types of Pos Technical Support jobs in Ohio are:
What are popular job titles related to Remote Pos Technical Support jobs in Ohio? For Remote Pos Technical Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Pos Technical Support jobs in Ohio look for? The top searched job categories for Remote Pos Technical Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Pos Technical Support jobs? Cities in Ohio with the most Remote Pos Technical Support job openings:
Remote Pos Technical Support jobs near you

IT Support Specialist - Senior

Huntington

Columbus, OH • On-site, Remote

Full-time

Posted 19 days ago

Job description

Description

This position is located in Columbus, Ohio

Detailed Description:

Provide direct process and technical support for members of the Huntington executive leadership team.

The team member must quickly and effectively diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business application software, and telecommunication issues. 

They must be able to perform technical tasks with minimal supervision and in limited time. 

They identify scenarios where outside support is required quickly and act as liaison to ensure resolution is prioritized appropriately and is completed fully.

This position is located in Columbus, Ohio

Basic Qualifications:

  • Bachelor’s Degree

  • Min 3 yrs of experience in direct contact customer technical support

Preferred Qualifications:

  • This role requires technical proficiency, strong communication skills, along with project and personal organizational skills.


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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