Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · On-site
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · Remote
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
Cleveland, OH · Remote
$15.50 - $21/hr
... skills using chat, email and telephone related support. Additionally, because our industry is ... Familiarity and comfort using smartphone and tablets, both Apple and Android based. Desired Skills ...
$13.71 - $16.33
14% of jobs
$17.70 is the 25th percentile. Wages below this are outliers.
$16.33 - $18.95
21% of jobs
$18.95 - $21.57
14% of jobs
The median wage is $21.72 / hr.
$21.57 - $24.18
18% of jobs
$25.97 is the 75th percentile. Wages above this are outliers.
$24.18 - $26.80
12% of jobs
$26.80 - $29.42
6% of jobs
$29.42 - $32.04
4% of jobs
$32.04 - $34.65
3% of jobs
$34.65 - $37.27
3% of jobs
$37.27 - $39.89
3% of jobs
$39.89 - $42.51
1% of jobs
$13
$24
$42
Apple Chat Support representatives often face challenges such as managing multiple customer inquiries simultaneously, troubleshooting unfamiliar technical issues, and maintaining composure with frustrated users. To address these, Apple provides thorough training and easy access to internal knowledge bases and escalation channels. Representatives benefit from staying organized and asking clarifying questions to ensure they fully understand customer concerns. Collaborating with team leads and peers is also encouraged, allowing faster problem-solving and professional growth. By leveraging available resources and fostering strong communication within the team, most challenges can be effectively managed.
An Apple Chat Support job involves assisting customers with inquiries, troubleshooting technical issues, and providing support for Apple products and services through online chat. Support advisors help customers resolve problems, offer product recommendations, and guide them through troubleshooting steps. This role requires strong communication skills, problem-solving abilities, and knowledge of Apple products. Chat support agents typically work remotely or in Apple support centers, ensuring customers receive timely and effective assistance.
To thrive as an Apple Chat Support representative, you need strong problem-solving abilities, excellent written communication skills, and a basic understanding of Apple products and systems, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) tools, live chat platforms, and possibly Apple’s internal troubleshooting resources is typically expected. High emotional intelligence, patience, and a customer-focused attitude set top performers apart in this role. These skills ensure fast, clear, and empathetic support for customers, leading to high satisfaction and efficient issue resolution.
$15.50 - $21/hr
Other
Posted 19 days ago
Kurv is currently seeking a Customer Service & Support Specialist at our Cleveland, Ohio location. The role of a Customer Service & Support Specialist demands constant focus and commitment to the customer experience, with an above average ability to facilitate requests from all communication channels. Currently our needs demand representatives who possess skills using chat, email and telephone related support. Additionally, because our industry is dynamic, and fast-paced this position demands a commitment to learning and expanding professional, industry and technical knowledge.
Required Duties and Responsibilities: