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What is a remote helpline?

A Remote Helpline job involves providing assistance, support, or guidance to customers, clients, or employees over the phone, chat, or email from a remote location. Responsibilities may include answering inquiries, troubleshooting issues, and offering emotional support depending on the industry. This role often requires strong communication skills, active listening, and problem-solving abilities. It is commonly found in customer service, technical support, healthcare, and counseling fields.

What are the key skills and qualifications needed to thrive in the remote helpline position?

To thrive as a Remote Helpline representative, you need excellent communication skills, active listening abilities, and a high school diploma or equivalent, with many employers preferring some customer service experience. Familiarity with call center software, CRM systems, and standard office technology is often required, and some roles may ask for certifications in crisis intervention or mental health first aid. Patience, empathy, and the ability to remain calm under pressure are essential soft skills that set top performers apart. These skills are vital for providing effective, compassionate assistance to callers and maintaining a positive experience even in challenging situations.

What are some typical challenges faced by remote helpline representatives, and how are they supported in overcoming them?

Remote Helpline representatives often handle high call volumes and interact with individuals experiencing stress, frustration, or crisis, which can be emotionally demanding. Many employers provide comprehensive training, regular supervision, and access to resources such as on-call supervisors or mental health support to help staff manage these challenges. Additionally, teams typically meet virtually for debriefings and peer support, fostering a sense of connection despite working remotely. These systems ensure representatives feel supported and are able to deliver high-quality, empathetic service to those in need.

What are popular job titles related to Remote Helpline jobs in Ohio?

For Remote Helpline jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Helpline jobs in Ohio look for?

The top searched job categories for Remote Helpline jobs in Ohio are:

Remote Helpline jobs near you
Infographic showing various Remote Helpline job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution.

2027 Corporate Tax Winter-Spring Internship

Columbus, OH • On-site, Remote

Nationwide
See more jobs at Nationwideexternal

$23 - $50/hr

Full-time

Posted 3 days ago

New

Job description

As a team member in Finance at Nationwide, a Fortune 100 company with nearly $70 billion in annual sales, the opportunities are endless! Let Nationwide help create your career journey! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Job Description

Job Description

Our department owns all of the tax responsibilities for federal & state income, premium, sales & use, and personal property taxes. We also collaborate with other Nationwide departments that own the payroll tax, property tax, product taxation, 1099 reporting, and government relations functions.

Since Nationwide's business is domestic focused, we have minimal foreign tax issues that global companies face. However, we do have filing requirements for nearly all states and US territories.

Our tax intern will primarily work with our premium tax team, preparing various tax returns and other calculations, assiting with notices, and other team projects. The role will be exposed to other tax functions such as federal & state income tax processes - through onboarding sessions or tasked assignments. We place a heavy emphasis on continuous improvement in the department, so our interns are encouraged to provide suggestions for improvements and perhaps work on implementing projects.

Skills/Qualifications Desired:
Progress toward an accounting or business analytics degree, proficiency in Microsoft Word and Excel, and strong communication skills are required.

This internship will be hybrid in Columbus Ohio, or fully remote.

Nationwide does not participate in the Stem OPT Extension program. At its sole discretion, Nationwide determines whether to offer sponsorship for qualifying positions based on business need and budget. However, it is not usually available for entry level roles.

We currently anticipate accepting applications until 12/03/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdfNationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment.The national hourly pay range for Nationwide Internships is: $23 - $50

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