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Chat Support Jobs in Ohio (NOW HIRING)

US Bank

AWS Chat Product Manager

Cincinnati, OH · On-site

This role does not support a visa sponsorship and requires working from one of the posted U.S. Bank ... Chat functionality requirements, system integrations across digital platforms and AI-driven chatbot ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...

Upstart

Senior Customer Contact Specialist

Columbus, OH · On-site

Respond to inbound email/phone inquiries and manage real-time chat support (in future-state implementation), providing accurate, helpful, and timely information. * Take ownership of escalation calls ...

Amicis Global

IT Support

Columbus, OH · On-site

$24 - $25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...

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All JobsChat Support JobsChat Support Jobs in Ohio

Chat Support information

See Ohio salary details

$13

$24

$42

How much do chat support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for chat support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles in customer service that involve assisting customers via live chat platforms. They often require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

What are some common challenges faced by chat support representatives, and how can they be managed effectively?

Chat support representatives often encounter challenges such as handling multiple conversations simultaneously, addressing complex customer issues without visual cues, and maintaining a friendly tone under pressure. To manage these effectively, it's important to develop strong multitasking skills, utilize knowledge bases or canned responses for efficiency, and practice patience and empathy during interactions. Regular training and open communication with teammates and supervisors also help in sharing best practices and troubleshooting difficult cases.

What is the difference between Chat Support vs Customer Service Representative?

AspectChat SupportCustomer Service Representative
Primary RoleHandle customer inquiries via live chat platformsAssist customers through phone, email, or in-person interactions
Work EnvironmentOnline, computer-based, often remoteOffice, call center, or remote
Required SkillsTyping speed, written communication, problem-solvingVerbal communication, empathy, multitasking
Common CertificationsNone typically required, but customer service or communication courses helpCustomer service certifications may be preferred

Chat Support and Customer Service Representative roles both focus on assisting customers, but Chat Support specializes in online live chat interactions, while Customer Service Representatives may handle calls, emails, or in-person support. Both roles require strong communication skills, but Chat Support emphasizes written communication and quick typing, often in a remote setting. Understanding these differences helps job seekers find the right position aligned with their skills and preferences.

How to become a live chat support?

To become a live chat support agent, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service tools or chat platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Training is often provided on the job to familiarize new agents with company-specific systems and procedures.

What are the key skills and qualifications needed to thrive as a Chat Support representative, and why are they important?

To thrive as a Chat Support representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing tools is typically required. Patience, empathy, and the ability to multitask effectively help you stand out in handling diverse customer needs. These skills ensure efficient, accurate, and positive customer interactions, which are vital for customer satisfaction and retention.

What are Chat Support representatives?

Chat Support representatives are professionals who assist customers through online chat platforms. They handle inquiries, resolve issues, provide information about products or services, and guide users through troubleshooting steps, all via text-based communication. Chat Support agents are often the first point of contact for customers needing help, and they play a crucial role in ensuring customer satisfaction by responding promptly and efficiently to messages. Their work may involve using specialized software to manage multiple conversations, access customer information, and escalate complex issues to higher-level support when necessary.

How can I make 2000 a week working from home?

Chat support roles can pay varying wages, with experienced agents earning around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, you may need to work additional hours, take on multiple clients, or pursue higher-paying positions that require specialized skills or certifications. Building strong communication skills and familiarity with customer service tools can improve earning potential in this field.

How do I become a text chat agent?

To become a chat support agent, you typically need strong communication skills, basic computer literacy, and the ability to handle customer inquiries via text. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
What are the most commonly searched types of Chat Support jobs in Ohio? The most popular types of Chat Support jobs in Ohio are:
What job categories do people searching Chat Support jobs in Ohio look for? The top searched job categories for Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Chat Support jobs? Cities in Ohio with the most Chat Support job openings:
Chat Support jobs near you

IT Technical Support / Chat Support in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$21/hr

Contractor

Posted 15 days ago

Job description

Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
 
 
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