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Customer Support Analyst Jobs in Ohio (NOW HIRING)

VPL, Inc

Product Support Analyst

Westerville, OH · On-site

Who We're Looking For Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your ...

Blue Alliance

Dedicated Support Analyst I

Mason, OH · On-site

Description: Dedicated Support Analyst I Location: Mason, OH, 45040 ROLE PURPOSE The Dedicated ... technical customer service role * Basic understanding of Windows and macOS, cloud productivity ...

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$19 - $20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... and analyzing systematic issues and recommending solutions to improve processes and products.

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Ohio

Customer Support Analyst information

See Ohio salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support analyst in Ohio is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.69 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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For Customer Support Analyst jobs in Ohio, the most frequently searched job titles are:

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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,211 per year, or $26.5 per hour.

Product Support Analyst

VPL, Inc

Westerville, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description


Who We Are
VPL is a healthcare logistics technology company that powers the movement of medications and medical supplies across the healthcare ecosystem. Through a centralized platform for shipping, tracking, and analytics, VPL helps pharmacies and supply chain teams improve operational efficiency, gain visibility into performance, and make smarter logistics decisions.


Who We're Looking For

Ready to launch your career and be the face of exceptional customer care? VPL is hiring a Product Support Analyst to join our fast-growing team! This front-line role is your opportunity to shine, providing top-notch support on freight management and specialty pharmacy topics-all while learning and growing in a dynamic, supportive environment. If you have a positive attitude that inspires customers and teammates alike, a passion for learning and growing (we'll cheer you on every step of the way), and comfort with technology and SaaS solutions this is the role for you! This position is open to candidates located in the United States, except for California, Washington, Oregon, New York, and Colorado.

What You'll Do

  • Communicate Technical Solutions:Clearly articulate technology and product usage to business and technical users to drive understanding and adoption.
  • Solve Complex Problems:Leverage your problem-solving mindset and troubleshooting skills to identify and implement effective solutions for our customers.
  • Drive Customer Success:Collaborate directly with customers to ensure they achieve their goals and maximize the value of our solutions.
  • Manage Multiple Priorities:Effectively handle multiple projects simultaneously while maintaining a high level of organization and attention to detail.
  • Communicate Effectively:Use excellent written and verbal communication skills to engage with internal teams and customers.
  • Understand Business Processes:Utilize your knowledge of our business processes, to guide customers effectively.


What You'll Bring

  • Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support
  • 1+ years' experience in a customer-focused environment desired
  • Proven expertise in customer service
  • Experience using a Customer Relationship Management (CRM)system
  • Enthusiastic attitude and an engaging businesslike approach
  • Excellent oral and written communications skills
  • Experience with Microsoft Officerequired
  • Creative problem solver
  • Demonstrated ability to research to resolve customerinquiries
  • Ability to interact effectively with internal and external partners


Benefits & Perks


  • Time Off:Unlimited Time Off (UTO) policy for full time employees.
  • Holidays:10 company-paid holidays and 3 floating holidays each full calendar year.
  • Freein office Snacks and Drinks.
  • Health Coverage:Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
  • Wellness Support:Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
  • Employee Assistance Program (EAP):Confidential support and resources for mental health, financial guidance, and life challenges.
  • Retirement Savings:401(k) plan with a 50% employer match up to 6%, fully vested on day one.
  • Life Insurance:Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
  • Additional Voluntary Benefits:Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
  • Family Support:Paid Parental Leave program.

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