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Customer Support Analyst Jobs in Ohio (NOW HIRING)

Bryan Equipment Sales, Inc.

Be Seen First

Application Support Analyst

Loveland, OH · On-site

A successful candidate will be a customer service minded person with an enthusiasm for learning new ... Job Duties and Responsibilities · First line of support for all inbound requests from customers ...

New

Cprime

Customer Support Specialist

Cincinnati, OH · On-site

$19 - $20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... and analyzing systematic issues and recommending solutions to improve processes and products.

Cprime

Customer Support Specialist

Cincinnati, OH

$20/hr

Specialist 2, Customer Support Contract: 3+ months- Contract-to-Hire Location: Blue Ash, OH (no ... and analyzing systematic issues and recommending solutions to improve processes and products.

ALTIVIA

IT Business Support Analyst

Haverhill, OH

IT Business Support Analyst Location: Haverhill, Ohio - ALTIVIA Petrochemicals Job Summary The ... Provide excellent customer service and technical support to employees across the organization.

PNC Bank

Loan Support Analyst (Commercial)

Cleveland, OH · On-site +1

$36K - $49K/yr

As a Loan Support Analyst within PNC's Participated Servicing organization, you will be based in ... There is little to no direct customer contact. Preferred Qualifications Experience in Commercial ...

PNC Bank

Loan Support Analyst (Commercial)

Brecksville, OH · On-site +1

$35K - $48K/yr

As a Loan Support Analyst, within PNC's Collateral Monitoring organization, you will be based in ... Through this you will have your own portfolio of customers and conduct reconcilement of the ...

Infoverity

IT Support Analyst

Dublin, OH · On-site

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team ... customer-service instincts: patience and clear explanations • Organization - you can juggle ...

CSafe Global

IT Support Analyst

Monroe, OH · On-site

The IT Support Analyst is responsible for delivering frontline technical support to end users ... Maintain a positive, professional, customer-service-oriented approach with end users at all levels ...

Paychex

Revenue Operations Support Analyst

Cincinnati, OH · On-site +1

$24 - $38/hr

Provides timely support for sales partners with a high-level of accuracy, attention to detail, and customer service. * Creates and maintains process mapping, knowledge articles, resolution notes, and ...

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Customer Support Analyst information

See Ohio salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support analyst in Ohio is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.69 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are popular job titles related to Customer Support Analyst jobs in Ohio? For Customer Support Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Ohio look for? The top searched job categories for Customer Support Analyst jobs in Ohio are:
What are popular job titles related to Customer Support Analyst jobs in OH? For Customer Support Analyst jobs in OH, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,211 per year, or $26.5 per hour.

IT Service Support Analyst 2

The Ohio State University

Columbus, OH • On-site

$26.78 - $30.87/hr

Full-time

Re-posted 10 days ago

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.
Current Employees and Students:
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:
IT Service Support Analyst 2
Department:
Arts and Sciences | Information Technology
Provides specialized support to the College, and the assigned unit(s) of Astronomy, Chemistry and Biochemistry, and Physics. Provides hardware and software support to research, instructional, and administrative users in the College; maintains IT users' hardware and software; troubleshoots and resolves problems; installs and deploys new/upgraded hardware and software; tracks issues; follows and develops procedures; provides technical advice and guidance to IT users; recommend solutions and services to meet IT users' needs. Supports IT facilities such as research laboratories, clinics, AV-equipped conference rooms, specialized teaching labs, and computer classrooms in the College. Provides Tier 1 and 2 support for supported software and hardware; escalates to Tier 3 support when necessary. May require occasional evening or weekend hours. Other duties as assigned.
Required: Bachelor's Level Degree or equivalent combination of education and experience. Two years of relevant experience. Strong customer support experience, and ability to communicate clearly both orally and in writing; demonstrated ability to deliver service and resolve issues; demonstrated problem solving/troubleshooting skills. Experience supporting customers and services in a research environment. Demonstrated proficiency with Windows and Macintosh operating systems; working knowledge of PC and Macintosh hardware; proficiency with Microsoft Office applications and common Web/Internet applications; working knowledge of networking. At least 1 year of experience working in a customer-focused role.
Desired: Familiarity with Linux. Previous experience using desktop support applications such as Jamf and Bomgar.
Additional Information:
The College of the Arts and Sciences Department of Technology Services is seeking an IT Service Support Analyst 2 . The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.
The pay range for this job profile is $26.78 - $30.87. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.
Location:
Newman and Wolfrom Laboratory of Chemistry (0147)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.

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