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Customer Support Analyst Jobs in Ohio (NOW HIRING)

FuseGlobal

Trade Finance Support Analyst

Solon, OH

$33/hr

Each TFS Analyst is assigned to specific account managers and customer accounts, serving as the ... Support planning tools such as X11 Planning Tool and Weekly Event Spend Report. * Review and revise ...

FuseGlobal

Trade Finance Support Analyst

Solon, OH

$33/hr

Each TFS Analyst is assigned to specific account managers and customer accounts, serving as the ... Support planning tools such as X11 Planning Tool and Weekly Event Spend Report. * Review and revise ...

Adecco

Trade Finance Support Analyst

Solon, OH · Hybrid

$33.65/hr

Work with CS to ensure customer profiles are accurate and up to date. * Send Sales Reports to CAM ... Support planning tools such as X11 Planning Tool and Weekly Event Spend Report. * Review and revise ...

PPG

Customer Support Lab Technician

Cleveland, OH · On-site

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... Observes results and can analyze and document clearly and independently. Communicate results ...

PPG

Customer Support Lab Technician

Cleveland, OH · On-site

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... Observes results and can analyze and document clearly and independently. Communicate results ...

Temp-Con LLC

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base ...

HR4Me

TP- Desktop Support Analyst

Columbus, OH · On-site

$22.50 - $30.25/hr

The Help Desk Technician will have strong customer service skills and a solid foundation in troubleshooting common IT problems. This position is the frontline of IT support for our user base ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Ohio

Customer Support Analyst information

See Ohio salary details

$11

$26

$37

How much do customer support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer support analyst in Ohio is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $37.69 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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For Customer Support Analyst jobs in Ohio, the most frequently searched job titles are:

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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,211 per year, or $26.5 per hour.

IT Service Support Analyst 1

Ohio State University

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

  • Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

  • Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:IT Service Support Analyst 1Department:James | Radiation Oncology

Job Description

RadOnc Technical Support Tier 1 is responsible for providing tier 1 IT technical support for employees, faculty, office assistant staff, students, researchers, therapists, physicists, dosimetrist, nursing, physician, and administrators within the Radiation Oncology department.

Position leads in identifying, troubleshooting, and providing outstanding customer support at an advanced technical level for issues with computing systems, printers, peripherals, operating systems (Windows, Mac, Linux), and deployments. Partners with tier 2 and 3 technical support engineers to resolve complex technical issues requiring escalation.

Provides RadOnc specialized hardware and middleware support and administration for Radiation Oncology information system (Aria), network and telephony support, and additional support for messaging, desktop operating systems, directory services and security, and support of other RadOnc specific treatment hardware, medical devices, and applications used by the Radiation Oncology.

Meets all compliance and reporting requirements for the University, Medical Center, and Cancer Center; adheres to the strict security standards and policies set by the University; assists in ensuring audit and inventory compliance for Radiation Oncology; thoroughly creates documentation for processes and procedures utilized by the department end users.

Minimum Qualifications
Bachelor's degree or equivalent experience required. Experience providing technical support and working with desktop hardware/software, operating systems, networks, telephony, messaging, and printing environments desired. Fundamental knowledge of Microsoft Windows, Microsoft Office, and Wintel hardware preferred.

Additional Information:

Our Comprehensive Employee Benefits Include:

  • An array of retirement plan options, each with a generous employer contribution.
  • Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
  • Paid vacation and sick leave, including short and long-term disability and paid parental leave.
  • Get the most out of the Public Service Loan Forgiveness program.
  • And much more!
Location:James Outpatient Care (1043)Position Type:RegularScheduled Hours:40Shift:Rotating Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

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