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Director Customer Support Jobs in Ohio (NOW HIRING)

Drips

Director, Customer Success

Cleveland, OH · On-site

About Drips Drips helps organizations build stronger customer and member relationships through ... Revenue Growth & Retention Strategy - Own long-term strategic planning that supports client success ...

Mactac

Director, Customer Service

Stow, OH · On-site

The Director will elevate the team from a transactional support function to a proactive, insightdriven platform that strengthens customer loyalty, accelerates growth, and differentiates the company ...

4over

Director, Customer Relations

Columbus, OH · On-site

Director, Customer Relations Location : Hybrid - Columbus, Ohio About the Role We're seeking a ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4 Over llc

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

Adecco

Customer Support Specialist

Richfield, OH · On-site

$19 - $25/hr

Adecco is currently recruiting for a Customer Support Specialist on behalf of a growing investment ... Answer and direct incoming phone calls. * Manage incoming and outgoing mail. * Coordinate office ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Support Director of Customer Relations and Customer Manager as needed and directed * Knowledge of the LTL/Transportation Industry * 2 years of experience with customer relations, preferably in the ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Support Director of Customer Relations and Customer Manager as needed and directed Qualifications * Knowledge of the LTL/Transportation Industry * 2 years of experience with customer relations ...

Dayton Freight Lines

$60 - $80/hr

Support Director of Customer Relations and Customer Manager as needed and directed Qualifications * Knowledge of the LTL/Transportation Industry * 2 years of experience with customer relations ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Support Director of Customer Relations and Customer Manager as needed and directed Qualifications * Knowledge of the LTL/Transportation Industry * 2 years of experience with customer relations ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Weekly pay by direct deposit. *Performance Reviews (and compensation reviews) As a Customer Service ...

Pride Global

Customer Support Representative

Columbus, OH · On-site

$19 - $20/hr

Provide exceptional customer support by responding to client inquiries professionally and ... This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky ...

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Reporting Relationships The Customer Support Manager will report directly to the Customer Service Team Manager, working closely with Sales Directors, Regional Sales Managers, other Customer Support ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Ohio

Director Customer Support information

See Ohio salary details

$37.1K

$117.3K

$186.8K

How much do director customer support jobs pay per year?

As of Sep 8, 2026, the average yearly pay for director customer support in Ohio is $117,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,300.00 and $140,200.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Ohio?

The most popular types of Customer Support jobs in Ohio are:

What are popular job titles related to Director Customer Support jobs in Ohio?

For Director Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Ohio look for?

The top searched job categories for Director Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Director Customer Support jobs?

Cities in Ohio with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $117,257 per year, or $56.4 per hour.

Director, Customer Success

Cleveland, OH • On-site

Drips
Marketing • 51 - 200 employees
Learn more about Dripsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

About Drips

Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey. Our User Experience team turns business goals, user needs, operational realities, and performance insights into clear, useful conversation experiences across channels and use cases.

Job Overview

The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role owns executive-level relationships across the client portfolio, drives revenue growth and retention strategy, and builds the scalable programs, frameworks, and mentorship structures that allow the Client Success team to deliver consistent, measurable value. The Director partners closely with Sales, Product, and senior leadership to represent the voice of the client and to shape company-wide priorities.

Duties / Responsibilities
  • Multi-Stakeholder Relationship Management - Lead and nurture relationships across executive, operational, and cross-functional client teams, ensuring alignment on goals and delivery outcomes at both strategic and tactical levels.
  • Revenue Growth & Retention Strategy - Own long-term strategic planning that supports client success and revenue expansion. Partner with Sales and Product teams to identify upsell paths, prevent churn, and maximize lifetime value.
  • Client Advocacy & Product Influence - Serve as the client voice within Drips, influencing product direction, roadmap priorities, and service enhancements to ensure alignment with market needs and user feedback.
  • Operational Excellence & Enablement - Build and optimize scalable internal programs, including playbooks, enablement frameworks, and performance dashboards to drive consistency and efficiency across the Client Success function.
  • Executive Business Reviews - Design and lead strategic QBRs and ABRs that map client initiatives to KPIs, outcomes, and platform value-tailored to executive-level audiences.
  • Escalation & Risk Management - Oversee resolution of high-impact client issues by coordinating swift cross-functional action, setting escalation protocols, and ensuring executive visibility on risk accounts.
  • Strategic Planning & Collaboration - Partner with senior leadership to forecast revenue, headcount needs, and client health trends. Drive enterprise-level initiatives tied to scalability, process maturity, and client impact.
  • Team Leadership & Mentorship - Hire, mentor, and develop a team of Senior Client Success Managers. Foster a culture of accountability, continuous learning, and outcome ownership through structured feedback and performance planning.
Cover Letter Requirements

Please include a brief cover letter with your application highlighting your experience working in client-facing environments, particularly with performance-based or outcome-driven partnerships. We'd love to hear how you've built strong client relationships, demonstrated measurable value, and supported successful business outcomes

Apply