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Part Time Customer Support Jobs in Ohio (NOW HIRING)

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What are the key skills and qualifications needed to thrive as a Part Time Customer Support representative, and why are they important?

To thrive as a Part Time Customer Support representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and adaptability are standout soft skills in this role. These skills and qualities ensure customers receive timely, effective assistance, which is crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by part-time customer support representatives, and how can they be addressed?

Part-time customer support representatives often encounter challenges such as quickly adapting to varying shift schedules, staying updated on product or policy changes, and managing high volumes of customer inquiries within limited hours. To address these, it's important to maintain clear communication with supervisors, proactively review any internal updates between shifts, and utilize available training resources. Collaborating with full-time team members and leveraging knowledge bases can also help ensure consistent and efficient support for customers.

What is a Part Time Customer Support job?

A Part Time Customer Support job involves assisting customers with their inquiries, concerns, or issues regarding a company's products or services, usually via phone, email, or chat. The role is performed for fewer hours per week than a full-time position, offering flexibility for students, parents, or those seeking supplemental income. Responsibilities typically include answering questions, processing orders or returns, resolving complaints, and providing information about products or services. Strong communication skills, patience, and problem-solving abilities are important for success in this role. Schedules may vary and can include evenings or weekends depending on employer needs.

What is the difference between Part Time Customer Support vs Part Time Sales Associate?

AspectPart Time Customer SupportPart Time Sales Associate
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; sales skills
Work EnvironmentCall centers, retail, online supportRetail stores, malls, online retail
Employer & Industry UsageCustomer service departments across various industriesRetail and merchandise stores
Common Search & Comparison IntentCustomer support roles, support job differencesSales roles, retail jobs comparison

Part Time Customer Support focuses on assisting customers with inquiries, troubleshooting, and providing service, often in call centers or online platforms. In contrast, Part Time Sales Associate emphasizes selling products, engaging customers in retail environments, and meeting sales targets. While both roles require strong communication skills, customer support centers on service, whereas sales associates focus on sales performance.

What are the most commonly searched types of Customer Support jobs in Ohio? The most popular types of Customer Support jobs in Ohio are:
Part Time Customer Support jobs near you
Infographic showing various Part Time Customer Support job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 55% Full Time, 39% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.
Customer Support Specialist - Part time

Customer Support Specialist - Part time

Andover Bank

Andover, OH • On-site

Part-time

Posted 10 days ago

Job description

Job Type
Part-time
Description
The Customer Support Specialist handles incoming calls and provides superior telephone customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Regular onsite attendance
  • Ability to work well with others in a team environment
  • Provides accurate, efficient and exceptional customer service to both internal and external customers
  • Maintains knowledge of bank regulations, security and compliance responsibilities, products, policies, procedures and meets deadlines
  • Satisfactorily completes all training required for the position
  • Maintains a positive, professional customer-orientated attitude
  • Processes all customer service calls to promote superior customer service, technical accuracy, and conformity to all company policies
  • Identifies and handles customer inquiries completely and accurately
  • Resolves customer complaints and problems to the satisfaction of the customer
  • Educates the customer about the organization's products and services and directs them to available resources for self-help
  • Explains, promotes and sells products or services to optimize the opportunity of each customer contact
  • Operates Live Chat feature
  • Processes check orders for customers
  • Processes customer telephone requests such as; Address changes, Coin orders, Research requests, Debit card limit increases
  • Processes returned mail
  • Assists customers with online banking, debit card, and Infoline inquires
  • Suggests call center improvements and participates in initiatives for increased effectiveness
  • Participates in meetings and trainings to ensure up-to-date knowledge
  • Accepts coaching, direction and adheres to the work schedule
  • Other duties may be assigned

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED) required. Two to four years related experience and/or training; or equivalent combination of higher education and experience.
LANGUAGE SKILLS
Exceptional verbal communication skills. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages and decimals.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER QUALIFICATIONS
Computer Skills: Ability to perform basic computer skills and operate computer programs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; or climb; and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
WORKING ENVIRONMENT/CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No hazardous or significantly unpleasant conditions (such as a typical office)
Noise level is usually moderate
JOB LOCATION: Headquaters located in Andover, OH or possible branch location pending office availability

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