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Remote Salesforce Support Jobs in Ohio (NOW HIRING)

Private Label Staff

Senior Salesforce Developer

Cincinnati, OH · On-site +1

$122K - $149K/yr

... to support and evolve its enterprise Salesforce ecosystem. This individual will play a critical ... While the position will begin as fully remote, candidates should be comfortable transitioning to a ...

ABB

Technical Support Specialist-1

OH · Remote

Remote {#LI-Remote} This role is contributing to the Automation division in the US. You will be ... Familiarity with Business ERP (SAP preferred) and Service CRM (salesforce dot com preferred) More ...

McQuade Organization

In this role, you'll support clients in understanding their benefit options and ensure they receive ... Salesforce, Ease, Gusto) -Self-motivated and able to work independently in a remote setting ...

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Remote Salesforce Support information

What is Remote Salesforce Support?

Remote Salesforce Support refers to professional assistance provided by experts to help organizations manage, troubleshoot, and optimize their Salesforce platform from a remote location. These support specialists resolve technical issues, customize Salesforce features, and provide guidance on best practices without needing to be physically present at the client's office. This service can include user training, integration help, system updates, and ongoing maintenance to ensure Salesforce runs smoothly and efficiently for the business.

What are some common challenges faced by professionals in a remote Salesforce Support role, and how can they be addressed?

Remote Salesforce Support professionals often encounter challenges such as troubleshooting complex user issues without direct physical access to users’ devices, managing multiple support requests simultaneously, and staying updated on frequent Salesforce updates and features. To address these challenges, it’s helpful to maintain strong communication with users through clear documentation and regular check-ins, leverage screen sharing and remote access tools for efficient problem-solving, and participate in ongoing Salesforce training or certification programs. Collaboration with other IT and Salesforce teams is also crucial for resolving escalated issues and sharing best practices.

What is the difference between Remote Salesforce Support vs Remote Salesforce Administrator?

AspectRemote Salesforce SupportRemote Salesforce Administrator
CertificationsSalesforce Support certifications, basic admin skillsSalesforce Admin Certification, advanced admin skills
Work EnvironmentCustomer support, troubleshooting, issue resolutionSystem configuration, user management, process automation
Employer & Industry UsageCustomer service teams, CRM support providersInternal companies, CRM management teams
Common Search/ComparisonYesYes

Remote Salesforce Support primarily focuses on assisting users with issues and troubleshooting within Salesforce, requiring support certifications and customer service skills. In contrast, Remote Salesforce Administrators handle system configuration, user management, and automation tasks, often holding Salesforce Admin certifications. While both roles work remotely and within the Salesforce ecosystem, Support roles emphasize problem-solving and user assistance, whereas Administrator roles involve system setup and maintenance.

What are the key skills and qualifications needed to thrive as a remote Salesforce Support professional, and why are they important?

To thrive as a Remote Salesforce Support professional, you need a strong understanding of Salesforce CRM platforms, troubleshooting skills, and familiarity with business processes, often backed by Salesforce certifications such as Salesforce Administrator (ADM 201). Expertise in Salesforce Service Cloud, Lightning Experience, case management tools, and remote support software is typically required. Excellent communication, problem-solving abilities, and customer service orientation are critical soft skills for success in this role. These competencies ensure timely resolution of client issues, high user satisfaction, and effective remote collaboration.
What are the most commonly searched types of Salesforce Support jobs in Ohio? The most popular types of Salesforce Support jobs in Ohio are:
What are popular job titles related to Remote Salesforce Support jobs in Ohio? For Remote Salesforce Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Salesforce Support jobs in Ohio look for? The top searched job categories for Remote Salesforce Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Salesforce Support jobs? Cities in Ohio with the most Remote Salesforce Support job openings:
Remote Salesforce Support jobs near you
Infographic showing various Remote Salesforce Support job openings in Ohio as of July 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 61% Physical, 3% Hybrid, and 36% Remote job distribution.

Salesforce Solutions Architect (Remote with Travel)

Blue Star Partners LLC

Columbus, OH • Remote

$160/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Salesforce Solutions Architect
Location: Remote – Travel once of twice a month required to Columbus, OH (requirements sessions, business process/use case definitions sessions, build sessions)
Period: 9/1/24 to 12/31/24 – 4 month contract with possibility of extension
Hours/Week: 40 hours
Rate: $160/hour
Contract Type: 1099 only


Scope of Services:
The Salesforce Solutions Architect will act as a trusted advisor to the client’s Work & Asset Management project team, engaging directly with both technical and business stakeholders to understand requirements, analyze information, and develop comprehensive recommendations and solutions that align with business goals and Salesforce best practices.
The architect’s primary responsibility will be to recommend and design robust Salesforce solutions for a utilities client, particularly within the Energy & Utilities Cloud. The architect will evaluate trade-offs in various solutions, ensuring scalability, minimizing technical debt, and preventing the need for manual changes over time.

As a functional and technical team leader, the Salesforce Solution Architect will translate business needs into a technical vision that low code or pro code builders can execute. The role involves designing the organizational strategy, data model, identity and access solutions, data and process integrations, and handling large data volumes with a focus on data privacy.
The architect will also build and support proofs-of-concept (POCs) and serve as the final escalation point for design / build decisions, providing innovative solutions. Their role as an influencer requires them to build buy-in for new solutions while communicating effectively with all stakeholders.


Role, Responsibilities, and Deliverables:

  • Solution Design: Collaborate with team members and business stakeholders to understand the company’s vision and requirements, translating them into technical specifications.
  • Stakeholder Engagement: Participate in business solution design sessions to identify pain points and business objectives.
  • Data Analysis: Manipulate, analyze, and interpret complex data sets related to the client’s business needs.
  • Technical Leadership: Act as the technical point of contact for client stakeholders, ensuring clear communication and a deep understanding of systems and requirements.
  • Demonstrations: Assist teams in preparing and delivering technical demonstrations, showcasing the value and functionality of proposed solutions.
  • Development Collaboration: Work closely with the project team during the development lifecycle to verify requirements, data mapping, solution design, and defect analysis.
  • Continuous Improvement: Stay updated on Salesforce releases, features, and best practices, making implementation and change management recommendations.


Experience:

  • Salesforce Expertise: 10+ years of experience as a Salesforce Solution Architect, particularly with the Energy & Utilities Cloud.
  • Requirement Gathering: Proven ability to gather requirements and transform data to meet business specifications.
  • Problem-Solving: Experience troubleshooting and investigating production issues with effective resolution recommendations.
  • Prototyping: Proficiency in listening to business requirements, documenting, and prototyping solutions.
  • Development Methodologies: Experience with structured and Agile methodologies for application development, design, and maintenance.
  • Analytical Skills: Strong analytical abilities to meet tight deadlines in a fast-paced environment.
  • Communication: Ability to effectively communicate technical issues in non-technical terms to stakeholders.
  • Salesforce Products: Deep understanding of Salesforce products and industry best practices related to design, development, testing, business processes, workflow, reporting, and system sustainment.
  • Certifications: Salesforce.com Certifications (Admin, Sales Cloud, Service Cloud, and/or Developer).
  • Education: Post-secondary education in Computer Science, Business Administration, or equivalent training/experience.


Skills and Competencies:

  • Strategic Thinking
  • Technical Leadership
  • Complex Problem Solving
  • Strong Communication Skills
  • Data Modeling and Analysis
  • Salesforce Expertise
  • Stakeholder Management
  • Agile Methodology Proficiency