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Internship Salesforce Support Jobs in Ohio (NOW HIRING)

SPR

Patient Support Associate

Beachwood, OH · On-site

Prefer patient experience (this includes internship experience). * Must have a strong willingness ... Experience working inside CRMs (specifically Salesforce.com) * Strong technological knowledge

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Internship Salesforce Support information

What does an Internship Salesforce Support do?

An Internship Salesforce Support role typically involves assisting with the maintenance, configuration, and support of a company's Salesforce platform. Interns may help resolve user issues, perform data entry and clean-up, run reports, and support the implementation of new features or updates. This role is ideal for those looking to gain hands-on experience with Salesforce while developing technical and problem-solving skills in a professional setting. Interns often work closely with experienced Salesforce administrators and teams to learn best practices and industry standards.

What are the key skills and qualifications needed to thrive as an Internship Salesforce Support?

To thrive as an Internship Salesforce Support, you need a basic understanding of CRM concepts, data management, and problem-solving skills, ideally supported by coursework or experience in information technology or business. Familiarity with Salesforce platform tools, CRM software, and an eagerness to learn Salesforce certifications are valuable technical assets. Strong communication, attention to detail, and a collaborative attitude help interns work effectively with teams and users. These skills ensure interns can support users efficiently, contribute to system optimization, and develop professionally in a technical business environment.

What types of projects or tasks can I expect to work on during an Internship Salesforce Support?

As a Salesforce Support intern, you can expect to assist with system user support, troubleshoot basic technical issues, and help maintain data integrity within the Salesforce platform. You may also participate in documenting processes, preparing user training materials, and supporting the implementation of new features or customizations under the guidance of experienced team members. This role often involves close collaboration with IT professionals, business analysts, and end users, offering valuable exposure to both technical problem-solving and business process optimization.

What is the difference between Internship Salesforce Support vs Salesforce Support Specialist?

AspectInternship Salesforce SupportSalesforce Support Specialist
CredentialsTypically pursuing or recent graduate of related fieldRelevant Salesforce certifications often preferred
Work EnvironmentEntry-level, training-focused, temporaryFull-time, client-facing, ongoing support role
Industry UsageInternship programs in tech and CRM companiesEstablished support teams in various industries using Salesforce
Search/Comparison IntentLearning about entry-level Salesforce rolesUnderstanding support job responsibilities and requirements

Internship Salesforce Support positions are entry-level, training-focused roles designed for students or recent graduates gaining initial experience. Salesforce Support Specialist roles are more advanced, requiring relevant certifications and experience, focusing on ongoing client support and issue resolution. The internship serves as a stepping stone toward a full support specialist role in the Salesforce ecosystem.

What are the most commonly searched types of Salesforce Support jobs in Ohio?

The most popular types of Salesforce Support jobs in Ohio are:

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For Internship Salesforce Support jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Internship Salesforce Support jobs in Ohio are:

What cities in Ohio are hiring for Internship Salesforce Support jobs?

Cities in Ohio with the most Internship Salesforce Support job openings:

Internship Salesforce Support jobs near you

Patient Support Associate

Beachwood, OH • On-site

SPR
IT Services • 51 - 200 employees
Learn more about SPRexternal

Full-time

Posted 13 days ago

Job description

Description:

The Patient Support Associate’s primary responsibility will be to provide support to patients prior to and during treatment with SPRINT in collaboration with the Sales Team as assigned by the Director of Sales Training and Patient Support. In that effort, the Patient Support Associate's function will be important in establishing the “best in class” customer service and patient support.


PRIMARY RESPONSIBILITIES

  • Assist Sales Team in providing “best in class” support to patients once they are selected for and being treated with SPRINT
  • Serves as a resource for clinical support in the areas of basic troubleshooting, device utilization, and patient follow-up for company products
  • Performs patient follow-up to assure success of implantation experience
  • Provides product follow-up and support to patients
  • Educates patients on the merits and proper clinical use of products by providing support over the phone or virtually with the potential use of a wide variety of formats and platforms (e.g., patient facing videos, manuals) for optimization of treatment and positive patient outcomes
  • Manages administrative tasks to include timely patient documentation and data collection
  • Work directly with patients and the Sales Team to optimize CRM for field base input
  • Support the Sales Team with collecting and recording patient pre-procedure, procedural and follow-up data
  • Assist managing complaints and feedback
  • Work with Sales Team to ensure Complaints are submitted on time and with all necessary information
  • Work with Quality to assist with follow-up requests for Complaints
  • Maintains a working knowledge of SPR products
  • Maintains open, effective communication with all personnel, customers and other SPR employees
  • Performs other related duties as assigned

COLLATERAL RESPONSIBILITIES

  • Assisting Sales Reps
  • Assisting the Sales Operations Team
Requirements:

KNOWLEDGE AND SKILL REQUIREMENTS

Experience, Competencies, Education:

  • Bachelor’s Degree (or equivalent) in a clinical, healthcare, or other science related field.
  • Prefer patient experience (this includes internship experience).
  • Must have a strong willingness and ability to be empathetic in daily interactions.
  • Critical thinking.
  • Strong verbal and written communication skills, including the ability to present findings in a clear, concise manner.
  • Ability to organize, self-prioritize, and be a self-starter and a team player, in a fast-paced environment with demanding internal and external deadlines.

Beneficial Skills and Experience:

  • Experience working inside CRMs (specifically Salesforce.com)
  • Strong technological knowledge
  • Proficient with MS Word and Excel.
  • Experience in pain management, preferred
  • Proven record of achievement in a high-energy, fast-paced environment.
  • Ability to work efficiently and creatively in a regulated industry

WORKING CONDITIONS

  • Ability to get the job done in a “we-can-do” environment, allowing for flexible hours
  • Small office environment.
  • Travel will be minimal, and when necessary, will be well planned in advance

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