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Customer Support Associate Jobs in Ohio (NOW HIRING)

LHH US

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support ... Jessica Robbins Benefit offerings available for our associates include medical, dental, vision ...

LHH US

Customer Support Specialist

Cincinnati, OH

$19 - $20/hr

LHH is supporting a growing organization in the Cincinnati, OH area is seeking a Customer Support ... Jessica Robbins Benefit offerings available for our associates include medical, dental, vision ...

CAI

Customer Support Technician

Cleveland, OH · On-site

$18/hr

Customer Support Technician Req number: R8148 Employment type: Full time Worksite flexibility ... Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

SPR

Patient Support Associate

Beachwood, OH · On-site

In that effort, the Patient Support Associate's function will be important in establishing the "best in class" customer service and patient support. PRIMARY RESPONSIBILITIES * Assist Sales Team in ...

New

Mindlance

Customer Support Representative

Toledo, OH · On-site

$14.75 - $20/hr

... The Customer Associate is the primary point of contact for Client's largest retail customers ... Individual Contributor JOB RESPONSIBILITIES 1. Serve and Support Key Retail Customers • ct as a ...

New

chicosfas

Support Associate - Soma

Westlake, OH

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Westlake, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Dayton, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Norwood, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Ohio

Customer Support Associate information

See Ohio salary details

$11

$19

$26

How much do customer support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support associate in Ohio is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Ohio?

The most popular types of Customer Support jobs in Ohio are:

What are popular job titles related to Customer Support Associate jobs in Ohio?

For Customer Support Associate jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Ohio look for?

The top searched job categories for Customer Support Associate jobs in Ohio are:

What cities in Ohio are hiring for Customer Support Associate jobs?

Cities in Ohio with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,581 per year, or $19 per hour.

Customer Support Specialist

Alphabe Insight Inc

Cleveland, OH • On-site

$56K - $61K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Company Description
About Us
At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered in Cleveland, OH, our mission is to streamline operations through dependable service, a dedicated team, and a commitment to growth. We value integrity, hard work, and continuous improvement-ensuring every package, every detail, and every task is handled with care and purpose.
Job Description
Job Description
We are seeking a Customer Support Specialist to join our growing team in Cleveland. The ideal candidate will be responsible for addressing client inquiries, troubleshooting product issues, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a vital role in maintaining strong relationships and delivering service excellence.
Responsibilities
  • Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner
  • Troubleshoot software-related issues and provide accurate, step-by-step guidance
  • Document customer interactions and technical issues for internal use
  • Collaborate with other departments (engineering, sales, QA) to resolve complex cases
  • Maintain a deep understanding of company products and services
  • Assist with onboarding new users and guiding them through product features
  • Monitor recurring issues and suggest improvements to the support process

Qualifications
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred
  • Minimum of 1-2 years of experience in a customer support or technical support role
  • Strong problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Proficiency in using support software, CRMs, and Microsoft Office Suite
  • Ability to manage multiple tasks and remain calm under pressure
  • A customer-first mindset with a desire to go above and beyond

Additional Information
Benefits
Competitive salary: $56,000 - $61,000 per year
Opportunities for internal promotion and professional development
Paid training and continuous skills development
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid holidays and vacation time
Collaborative, respectful team environment

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