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Remote Desk Jobs in Virginia (NOW HIRING)

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment, where no two days are the same. Further ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

Ntiva

Service Desk Technician II

Mclean, VA · Remote

This is a remote position; however, team members should be willing and able to travel if the need ... Help Desk experience * Proficient in supporting, administering, and troubleshooting Microsoft ...

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... CA - Service Desk ticketing System. CA Remote tools. RDP remote tools. NAC Tools. Establish and/or ...

ITC Federal, Inc.

Service Desk Manager

Alexandria, VA · On-site +1

$135K - $145K/yr

Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for Immigration Review (EOIR) POSITION INFORMATION : Full-time LOCATION: Falls Church, VA; Hybrid (3 days ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$56K - $59K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves as the first point of contact for basic user support requests and incidents. * Resolves routine ...

AMERICAN SYSTEMS

Service Desk Tier 1 Support

Mclean, VA · On-site +1

$67K - $76K/yr

Provides Tier 1 Service Desk support for users of DLSA systems, services, and components. * Serves as the first point of contact for basic user support requests and incidents. * Resolves routine ...

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How much do remote desk jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for remote desk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is the best job to work remotely?

Remote Desk is a role that typically involves providing customer support or administrative assistance from a remote location. Successful remote desk jobs often require strong communication skills, proficiency with digital tools, and the ability to manage tasks independently. These roles are popular for their flexibility and the ability to work from anywhere with an internet connection.

What is a Remote Desk job?

A Remote Desk job refers to a position where employees perform their duties from a location outside the traditional office environment, typically from home or another remote location. These roles often involve using computers and internet-based tools to communicate, collaborate, and complete tasks. Remote Desk jobs can range across various industries, including customer service, IT support, administration, and more. This setup allows for greater flexibility, work-life balance, and the ability to work with teams across different geographical locations.

How to make $1000 a week remotely?

To make $1000 a week remotely, individuals can pursue high-paying freelance roles such as virtual assistants, graphic designers, or web developers, often requiring relevant skills and experience. Building a strong portfolio, acquiring certifications, and using platforms like Upwork or Fiverr can help secure consistent clients and increase earnings.

How does a Remote Desk role typically collaborate with other team members and departments?

In a Remote Desk position, collaboration is primarily facilitated through digital communication tools such as email, instant messaging, and video conferencing. Regular virtual meetings and project management platforms help ensure alignment and transparency across teams. Since you may not have face-to-face interactions, proactive communication and strong documentation are key to keeping projects on track and maintaining good working relationships with colleagues from various departments. Additionally, many organizations encourage remote desk employees to participate in virtual team-building activities to foster a sense of connection.

What is the difference between Remote Desk vs Customer Support Specialist?

AspectRemote DeskCustomer Support Specialist
Required CredentialsBasic computer skills, sometimes certifications in specific softwareCustomer service training, communication skills, sometimes certifications in CRM tools
Work EnvironmentRemote, home-based setup with internet connectionRemote or in-office, often in call centers or customer service departments
Employer & Industry UsageTech companies, remote service providers, freelancing platformsRetail, telecom, tech companies, customer service centers

Remote Desk roles typically involve managing online tasks or customer inquiries remotely, often requiring basic technical skills. Customer Support Specialists focus on assisting customers via phone, chat, or email, emphasizing communication skills. While both roles can be remote, the Remote Desk role is broader, covering various online tasks, whereas Customer Support Specialists specifically handle customer interactions.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Specialist, and why are they important?

To thrive as a Remote Desktop Support Specialist, you need strong technical troubleshooting skills, a solid understanding of operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is crucial. Excellent communication, patience, and problem-solving abilities help you guide users and resolve issues efficiently. These skills ensure prompt, effective technical support and customer satisfaction, which are vital for minimizing downtime and maintaining business productivity.

What jobs pay 4000 a week without a degree?

Remote Desk is a role that can pay around $4,000 weekly for experienced virtual assistants or administrative professionals who work independently, often requiring strong organizational skills and proficiency with digital tools. High earnings typically depend on the volume of clients, efficiency, and specialized skills such as project management or technical support, rather than formal degrees.

Do remote help desk jobs exist?

Yes, remote help desk jobs are widely available and involve providing technical support to users via phone, chat, or email. These roles often require knowledge of computer systems, troubleshooting skills, and familiarity with remote support tools like remote desktop software. Many companies offer remote help desk positions with flexible schedules and necessary technical certifications.
What are the most commonly searched types of Desk jobs in Virginia? The most popular types of Desk jobs in Virginia are:
What are popular job titles related to Remote Desk jobs in Virginia? For Remote Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Desk jobs in Virginia look for? The top searched job categories for Remote Desk jobs in Virginia are:
What cities in Virginia are hiring for Remote Desk jobs? Cities in Virginia with the most Remote Desk job openings:
Remote Desk jobs near you
Service Desk/Ticket Manager (Remote)

Service Desk/Ticket Manager (Remote)

Oxley Enterprises®, Inc.

Stafford, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Location: Remote in any United States jurisdiction not excluded from this job advertisement.
Own the operational backbone of service delivery for a mission-critical platform supporting the Department of Veterans Affairs (VA). As the Service Desk/Ticket Manager, you will govern the end-to-end Jira workflow, Service Level Agreement (SLA) compliance reporting, and stakeholder communication supporting hundreds of requests across a multitude of applications.
Position Description: The Service Desk/Ticket Manager owns the operational process for all Requirements and Service Request intakes, tracking SLA compliance against response time standards and producing weekly trend reporting for VA leadership.
Minimum/General Experience: 5 years of experience in IT service management and service desk operations
Minimum Education: Bachelor's Degree in information technology, business administration, or related field; Information Technology Infrastructure Library (ITIL) Foundation certification (preferred)
Essential Skills/Qualifications:
  • Excellent experience managing end-to-end service request workflows in Jira including intake, classification, assignment, tracking, and closure for monthly tickets
  • Excellent ability to track, measure, and report service request response times against SLA standards
  • Excellent experience producing weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Excellent ability to reduce barriers and complexity for stakeholders requesting assistance, ensuring ease of access, clarity of request paths, and timely engagement
  • Excellent experience coordinating stakeholder training on service request intake procedures and expectations
  • Above average knowledge of Jira Service Management configuration including SLA rules, customer portals, and automated triage workflows
  • Above average ability to coordinate with Network Operations Center (NOC) Analysts and the Monitoring and Incident Manager to ensure consistent severity classification and escalation across all tickets
  • Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
  • Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance
  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:
  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check - Attendance and Degrees

Tasks/activities include, but are not limited to:
  • Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
  • Reduces barriers and complexity for stakeholders requesting assistance, services, or communication with personnel, ensuring ease of access and clarity of request paths
  • Monitors and tracks all service request response times across Critical, High, Medium, Low, and Other severity classifications
  • Produces weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Provides or coordinates stakeholder training ensuring clear instructions and expectations for Requirements and Service Request intake
  • Coordinates with NOC Analysts to ensure consistent severity classification, triage accuracy, and adherence to documented escalation procedures
  • Governs Jira workflow configuration in coordination with the Atlassian/Application Lifecycle Management (ALM) Administrator including SLA rules, intake forms, and automated routing
  • Contributes service request volume, trend, and compliance data to the Weekly Progress Report and Monthly Deliverables Report

Compensation & Benefits: The annual projected pay range for this position is $64,862 - $92,970 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program.

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