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Tier 2 Jobs in Virginia (NOW HIRING)

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA · On-site

Tier 2 Support Lead PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Unissant

Tier 2 Lead

Herndon, VA · On-site

$45K - $58K/yr

We are seeking a Tier 2 Lead to join our team and support our client. The ideal candidate is a service-oriented technical leader with strong deskside support experience and a commitment to delivering ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

$100K - $135K/yr

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

LinTech Global Inc.

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Tier 2 Customer Support Lead ID 2025-3327 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Tier 2 Customer Support Lead to oversee all mid-level ...

CGI

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

Tier 2 Helpdesk Lead CGI Federal is seeking a Tier 2 Help Desk Functional Lead to join a growing and dynamic program to provide client facing production support and service desk support (Tier 2) to a ...

New

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

Tier 2 Helpdesk Lead Category: Service Desk / End User Services Main location: United States, Virginia, Fairfax Position ID:J0826-0116 Employment Type: Full Time U.S. - CGI Federal - Making a real ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in ...

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All JobsTier 2 JobsTier 2 Jobs in Virginia

Tier 2 information

See Virginia salary details

$23.8K

$55.8K

$98.7K

How much do tier 2 jobs pay per year?

As of Aug 7, 2026, the average yearly pay for tier 2 in Virginia is $55,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,332.00 and $63,214.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What are the key skills and qualifications needed to thrive as a Tier 2 support specialist?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

What are popular job titles related to Tier 2 jobs in Virginia? For Tier 2 jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Tier 2 jobs in Virginia look for? The top searched job categories for Tier 2 jobs in Virginia are:
Tier 2 jobs near you
Infographic showing various Tier 2 job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 18% Part Time, and 8% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,771 per year, or $26.8 per hour.

Tier 2 Technician

Leidos

Chantilly, VA

$73K - $132K/yr

Full-time

Re-posted 8 days ago

Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

76th of 482 rated business services

Job description

The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technicianto support computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

  • The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
  • Respond to and resolve incident tickets.
  • Draft and implement standard network change requests.
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
  • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
  • Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
  • Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
  • Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
  • May have up to 10% COMSEC responsibilities.

Requirements

  • Required Clearance: TS/SCI with Poly
  • Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS Diplomaand 10 years.
  • Additional required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
  • Working knowledge of basic routing fundamentals.
  • Ability to travel 25 percent of the time.
  • In order to be considered for this position, you must have a valid driver's license and an acceptable driving record.
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:December 1, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What Leidos employees say

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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