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Tier 2 Jobs in Virginia (NOW HIRING)

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

CRI

Tier II Helpdesk Specialist

Alexandria, VA · On-site

The Tier-2 Helpdesk Specialist candidate will provide operations center support to a number of security applications to include video management systems, access control systems, SNMP devices, and a ...

Solvere One

Help Desk Technician - Tier 2 (MSP)

Dulles, VA · On-site

$60K - $75K/yr

Help Desk Technician Tier 2 is responsible for resolving all tier 2 issues and passing all other requests on to Tier 3 technicians. Employees will be expected to remotely interact with clients daily ...

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Showing results 21-40

All JobsTier 2 JobsTier 2 Jobs in Virginia

Tier 2 information

See Virginia salary details

$23.8K

$55.8K

$98.7K

How much do tier 2 jobs pay per year?

As of Aug 23, 2026, the average yearly pay for tier 2 in Virginia is $55,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,332.00 and $63,214.00 per year, depending on experience, location, and employer.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 support specialist?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

What are popular job titles related to Tier 2 jobs in Virginia?

For Tier 2 jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier 2 jobs in Virginia look for?

The top searched job categories for Tier 2 jobs in Virginia are:

Tier 2 jobs near you
Infographic showing various Tier 2 job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,771 per year, or $26.8 per hour.

Tier II Support Tech

Lyons HR, LLC

Richmond, VA • On-site

$37K - $46K/yr

Full-time

Posted 16 days ago

Job description

Overview
The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1 support. The ideal candidate is a problem-solver with deep technical knowledge and a commitment to delivering exceptional customer service.
Core Responsibilities
* This position is an in-person position and will report daily to the assigned regional office. This position will be required to provide on-site services for clients from time to time and therefore will require a clean driving record and reliable transportation.
Advanced Troubleshooting
  • Investigating and resolving escalated technical issues that Level 1 technicians were unable to resolve.
  • Performing in-depth analysis of system logs, error messages, and diagnostic tools to identify root causes of problems.
Server Administration
  • Managing and administering Windows Server, Linux/Unix servers, or virtualization platforms (e.g., VMware, Hyper-V).
  • Configuring and maintaining Active Directory, DNS, DHCP, and other server roles and services.
  • Implementing server security measures such as firewall configurations, group policies, and access controls.
Network Infrastructure Management
  • Configuring and troubleshooting network switches, routers, and firewalls.
  • Implementing VLANs, port forwarding, NAT, and other network configurations.
  • Monitoring network performance and optimizing network resources for efficiency and reliability.
Cloud Services Administration
  • Managing cloud infrastructure and services (e.g., AWS, Azure, Google Cloud).
  • Configuring and troubleshooting cloud-based applications, virtual machines, and storage solutions.
  • Implementing cloud security measures such as IAM policies, encryption, and access controls.
Data Backup and Disaster Recovery
  • Designing and implementing backup strategies for client data, applications, and systems.
  • Performing regular backups and verifying data integrity.
  • Planning and executing disaster recovery procedures in the event of data loss or system failure.
Advanced Security Management
  • Conducting security assessments and audits to identify vulnerabilities and risks.
  • Implementing security patches, updates, and configurations to mitigate security threats.
  • Responding to security incidents, performing forensic analysis, and coordinating incident response efforts.
Advanced Endpoint Management
  • Configuring and managing endpoint security solutions (e.g., antivirus, endpoint detection and response).
  • Implementing endpoint management tools for software deployment, patch management, and remote troubleshooting.
Application Support
  • Providing advanced support for business-critical applications and software platforms.
  • Troubleshooting application performance issues, database errors, and integration problems.
  • Collaborating with software vendors or developers to resolve complex application issues.
Documentation and Knowledge Management
  • Documenting detailed procedures, configurations, and troubleshooting steps for complex technical issues.
  • Contributing to the development and maintenance of the MSP's knowledge base and internal documentation.
Mentoring and Training
  • Mentoring Tier I and Tier II technicians and providing guidance on technical skills development, outside of ticket resolution activities.
  • Assist in conducting training sessions or workshops for internal staff on advanced technical topics and best practices.
Ticket Management
  • Managing incoming service requests and support tickets through a ticketing system, ensuring timely resolution and proper documentation.
  • Escalation of tickets to a Senior Engineer after the initial assessment, if task exceeds Senior Technician responsibility or knowledge base.
Desired Skills and Qualifications
  • 2-3 years of experience in a Tier II Technician role required, previous MSP experience preferred.
  • Prolific understanding of IT principles and an ability to troubleshoot most technical issues.
  • Extensive experience with various operating systems, office software, and network configurations.
  • Bachelor or Associate degree in related field.
  • Excellent verbal and written communication skills, with an emphasis on providing clear and understandable instructions.
  • Strong organizational skills and the ability to multitask effectively.
  • A customer-focused attitude, with patience and empathy for user concerns.
  • A team player mentality, willing to share knowledge and assist colleagues in a dynamic work environment.
Ticket KPI’s
  • 10-13 Tickets closed per day.
  • 100%+ Kill Rate
As a Level 2 Technician, you are most often an escalated point of contact for our clients experiencing technical difficulties. Your role is crucial in maintaining the trust and satisfaction of our clients by providing timely, efficient, and effective solutions to their IT challenges.
Candidates selected for an interview will be asked to complete a skills assessment. 
 

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About Lyons HR

Sourced by ZipRecruiter

Industry

Human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Florence, AL, US

Year founded

1995

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