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Tier 2 Jobs (NOW HIRING)

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities * Tier II receives escalations from Tier I to deliver ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

El Segundo, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Lompoc, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Cape Canaveral, FL · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Leidos

Tier 2 Technician

Colorado Springs, CO · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Las Cruces, NM · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Aurora, CO

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

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All JobsTier 2 Jobs

Tier 2 information

See salary details

$24.5K

$57.3K

$101.5K

How much do tier 2 jobs pay per year?

As of Aug 5, 2026, the average yearly pay for tier 2 in the United States is $57,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What are the key skills and qualifications needed to thrive as a Tier 2 support specialist?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

More about Tier 2 jobs
What states have the most Tier 2 jobs? States with the most job openings for Tier 2 jobs include:
What job categories do people searching Tier 2 jobs look for? The top searched job categories for Tier 2 jobs are:
Tier 2 jobs near you
Infographic showing various Tier 2 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 15% Part Time, and 9% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $57,346 per year, or $27.6 per hour.

Tier II Technician

Robert Half

Conyers, GA • On-site

$23.75 - $27.50/hr

Temporary

Posted 15 days ago

Job description

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.
The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.
Required Qualifications
3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role
Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID
CompTIA Network+ or equivalent networking experience
Experience with RMM platforms such as DattoRMM or similar tools
Ability to work independently without step-by-step supervision
Valid driver’s license and reliable transportation for on-site work
Preferred Qualifications
Microsoft 365 certification such as Microsoft-102 or equivalent
Experience supporting Google Workspace environments
Experience with UniFi networking platforms
Strong documentation habits and client-facing communication skills
Ideal Candidate Profile
The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.Network Troubleshooting, MSP430, Microsoft 365 Enterprise, Onsite Support, Tier 2 Support, Comptia Network+
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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