Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier II Support
Englewood, CO · On-site
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience
Tier 2 Technician
Springfield, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Springfield, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Cape Canaveral, FL · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Cape Canaveral, FL · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Aurora, CO · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Aurora, CO · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Lompoc, CA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Lompoc, CA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
El Segundo, CA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
El Segundo, CA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Bay Saint Louis, MS · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Bay Saint Louis, MS · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Colorado Springs, CO · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Colorado Springs, CO · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier-2 Analyst
Falls Church, VA · On-site
... The Tier-2 Analyst serves as an advanced technical support professional within the WDP User Support Desk, resolving escalated incidents that cannot be addressed at the Tier-1 level and bridging ...
Tier-2 Analyst
Falls Church, VA · On-site
... The Tier-2 Analyst serves as an advanced technical support professional within the WDP User Support Desk, resolving escalated incidents that cannot be addressed at the Tier-1 level and bridging ...
MSP Tier 2
Elgin, IL · On-site
$75K/yr
Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...
MSP Tier 2
Elgin, IL · On-site
$75K/yr
Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...
Volunteer - Tier 2
Glendale, CA · On-site
To Be Determined Volunteer (Tier 2) Clearance Process The Board of Education, Superintendent, and District Staff recognize that volunteer assistance in schools can significantly enrich the ...
Volunteer - Tier 2
Glendale, CA · On-site
To Be Determined Volunteer (Tier 2) Clearance Process The Board of Education, Superintendent, and District Staff recognize that volunteer assistance in schools can significantly enrich the ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
Chantilly, VA · On-site
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Tier 2 Technician
$73K - $132K/yr
The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...
Volunteer (Tier 2) Clearance Process The Board of Education, Superintendent, and District Staff recognize that volunteer assistance in schools can significantly enrich the educational program ...
Volunteer (Tier 2) Clearance Process The Board of Education, Superintendent, and District Staff recognize that volunteer assistance in schools can significantly enrich the educational program ...
MSP Tier 2
Elgin, IL · On-site
$75K/yr
Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...
MSP Tier 2
Elgin, IL · On-site
$75K/yr
Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...
Tier 2 Support
UT · On-site
This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...
Tier 2 Support
UT · On-site
This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...
Tier 2 information
See salary details
$24.5K - $31.5K
5% of jobs
$31.5K - $38.5K
11% of jobs
$42.3K is the 25th percentile. Wages below this are outliers.
$38.5K - $45.5K
17% of jobs
The median wage is $51.3K / yr.
$45.5K - $52.5K
21% of jobs
$52.5K - $59.5K
17% of jobs
$62K is the 75th percentile. Wages above this are outliers.
$59.5K - $66.5K
13% of jobs
$66.5K - $73.5K
7% of jobs
$73.5K - $80.5K
4% of jobs
$80.5K - $87.5K
3% of jobs
$87.5K - $94.5K
1% of jobs
$94.5K - $101.5K
1% of jobs
$24.5K
$57.3K
$101.5K
How much do tier 2 jobs pay per year?
As of Jun 15, 2026, the average yearly pay for tier 2 in the United States is $57,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $65,000.00 per year, depending on experience, location, and employer.
What are some common challenges faced by Tier 2 support specialists, and how can they be managed?
Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.
What jobs pay $10,000 a month without a degree?
For a Tier 2 role, high-paying jobs without a degree typically include sales, real estate, or certain technical roles like network or cybersecurity support, which may require certifications and technical skills. These positions often involve commission, bonuses, or overtime to reach $10,000 monthly income, but they usually demand experience, strong communication skills, and industry knowledge.
What are the key skills and qualifications needed to thrive as a Tier 2 Support Specialist, and why are they important?
To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.
What is level 2 in a job?
Level 2 in a job typically refers to a mid-tier position that requires some experience and skills beyond entry-level. In roles like Tier 2 support or technical positions, it often involves handling more complex tasks, troubleshooting, and providing advanced assistance compared to Level 1. Advancement to Level 2 usually requires specific training, certifications, or demonstrated competence in the role.
What are Tier 2 jobs?
Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.
What is the difference between Tier 2 vs Customer Service Representative?
| Aspect | Tier 2 | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical certifications, relevant experience | High school diploma or equivalent, basic communication skills |
| Work Environment | Technical support centers, IT departments | Call centers, retail, service industries |
| Employer & Industry Usage | IT, telecommunications, technical support | Retail, hospitality, general customer service |
| Common Search & Comparison | More technical, problem-solving roles | General customer interaction roles |
Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.
What is a Tier One job?
A Tier One job typically refers to entry-level or initial support roles within a technical or customer service environment. These positions often involve basic troubleshooting, handling common issues, and using standard tools or systems, serving as a foundation for more advanced roles like Tier Two or Tier Three support.
More about Tier 2 jobs
What states have the most Tier 2 jobs? States with the most job openings for Tier 2 jobs include:
What job categories do people searching Tier 2 jobs look for? The top searched job categories for Tier 2 jobs are:
Job description
Company Description
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for Federal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations. Because of our resources we have been listed for three consecutive years in the Inc. Magazine's Fastest Growing Companies in America.
Job Description
We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience:
- MS Windows Support experience
- MS Office Support experience
- Outstanding Customer Service skills
- Experience with iOS, Mac and Cisco Voice and Service Now are a plus
Our client supports 1200 end users by taking support calls, answering emails, chats and end-users who stop by the Tier II Support area and need help. Exceptional Customer skills are a must. Candidates who have critical thinking abilities, want to enable business and help customers achieve their goals are wanted here!
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Softec Solutions
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Englewood, CO, US
Year founded
1996