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Tier 2 Jobs (NOW HIRING)

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. Responsibilities * Tier II receives escalations from Tier I to deliver ...

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates must have the following experience: * MS Windows Support experience * MS Office Support experience

Leidos

Tier 2 Technician

El Segundo, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Lompoc, CA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Leidos

Tier 2 Technician

Dayton, OH · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

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Tier 2 information

See salary details

$24.5K

$57.3K

$101.5K

How much do tier 2 jobs pay per year?

As of Aug 26, 2026, the average yearly pay for tier 2 in the United States is $57,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 support specialist?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

More about Tier 2 jobs

What states have the most Tier 2 jobs?

States with the most job openings for Tier 2 jobs include:

What job categories do people searching Tier 2 jobs look for?

The top searched job categories for Tier 2 jobs are:

Tier 2 jobs near you
Infographic showing various Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,346 per year, or $27.6 per hour.

PBIS Coach Tier II

Algonquin, IL • On-site

Community Unit School District 300
Elementary and Secondary Schools • 1 - 5K employees
Learn more about Community Unit School District 300external

$17 - $22.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Type:
Extra Pay/PBIS Coach - Tier II Elementary
Date Posted:
8/10/2026
Location:
Neubert Elementary School
Closing Date:
08/24/2026
2026 - 2027 School Year
Description:
See attached job description
Job Requirements/Minimum Qualifications:
  • Has a working knowledge and understanding of essential features of school-wide PBIS systems at all three Tiers
  • Is aware of and familiar with the building school improvement process as it relates to developing the whole child
  • Attend monthly district PBIS meetings and flexibility to attend PBIS Midwest network coaching meetings (building approval needed and sub authorized through RTI if needed)
  • Promotes shared decision making and has the ability to facilitate team meetings
  • Ability to develop positive relationships with other faculty and staff members
  • Demonstrates ability to work collaboratively and effectively in groups and with administrators/decision makers in the building
  • Works in the building full time

Essential Job Functions (Tier II):
  • Review Tiered Fidelity Inventory (TFI) to create an action plan
  • Formulate a Secondary Systems Team and communicate with staff the status of Tier 2 Implementation
  • Meet at least once a month: Review student data to determine students that qualify for Tier 2 Interventions (i.e.Check in/Check out (CICO), Social Academic Instructional Groups (SAIG), or Mentoring)
  • Monitor progress and track Tier 2 interventions (CICO, SAIG, Mentoring, etc.)
  • Input CICO data (CICO data log - Google Sheet) and review regularly
  • Complete Tier 2 Tracking Tool
  • Serve as point person and resource (Site Admin) in the building for DESSA or similar tool for screening/progress monitoring as it relates to students in need of
  • interventions (Elementary and Middle School - work with Social Worker or Psychologist to coordinate)
  • Track students who are in need of DESSA or similar tool for screening and communicate with the district office students from the building that need to be uploaded (Elementary and Middle School - work with Social Worker or Psychologist to coordinate)
  • Review SEL concerns at building data review meetings to discuss Tier 2 intervention needs
  • Review Student data to determine students that need more intense interventions
  • Communicate and update staff on status of Tier 2 interventions, celebrations, reminders
  • Attend monthly district PBIS coaches meetings
  • Document Tier 2 interventions for each student at the end of each school year under RtI Behavior Tab
  • Collaborate with Tier 1 and Tier 3 coaches to complete TFI, Phases of Implementation and create an Action Plan

Essential Building PBIS Team Functions:
  • Coordinate schools assemblies (beginning of the year kick-off, booster after winter break, end of the year celebration) We mention this twice with the bullet point below: Arrange for PBIS Assemblies/Speakers
  • Develop building universal incentive program to reinforce positive behavior
  • Develop PBIS celebrations for the various Tiers (monthly, quarterly, end of year)
  • Build out PBIS Haiku page with all necessary information
    • Create behavior matrix with expectations for various settings (classroom, hallways, bathroom, gym, cafeteria, playground, etc.)
    • Building PBIS Slogan
    • Cool Tool Lessons
    • List building meeting dates, times and notes for meetings
    • PBIS Newsletter Information (monthly)
  • Post Behavior Matrix/Expectations specific to different location settings in and around the building
  • Review and analyze school-wide data to identify behavior problem areas (PBIS Tableau Behavior Reports)
  • Create cool tool lessons and supplemental lessons to teach behavior expectations and reinforce positive behavior
  • Disseminate information to grade level teams if applicable
  • Develop building specific Decision Rules for Tier 2 interventions
    • Set criteria for CICO and entry to SAIG interventions
    • Set exit criteria out of CICO and SAIG
    • Student entrance data may include DESSA rating, attendance, Office Discipline Referrals (ODR's), teacher perception, grades, etc.
  • Intensify student interventions if the student is not responding to Tier 2 interventions or if the student presents significant behavioral needs at the Tier 3 level
  • Complete Tiered Fidelity Inventory (TFI) as a team and submit in the PBIS Apps website by April 15th
  • Apply for PBIS Recognition through the PBIS Midwest Network website by April 15th

Application Procedure:
Apply online.
Selection Procedure:
Applicants will be reviewed by the hiring supervisor.
Attachment(s):
  • PBIS Coach Job Description - Tier 2.pdf

Apply