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Tier 2 Jobs (NOW HIRING)

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73.45K - $132.78K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Leidos

Tier 2 Technician

Springfield, VA

$73.45K - $132.78K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

PingWind

Tier 2 Support Lead

Alexandria, VA

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Home - ARETEC

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to escalated tickets from Tier 1. This role applies working knowledge of cybersecurity to improve ...

Aretec Inc

Tier 2 Analyst

Washington, DC · On-site

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to escalated tickets from Tier 1. This role applies working knowledge of cybersecurity to improve ...

PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB)   Location: Onsite - Washington, DC  Clearance:

Aretec Inc

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to escalated tickets from Tier 1. This role applies working knowledge of cybersecurity to improve ...

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

Netsurit US

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Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

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All JobsTier 2 Jobs

Tier 2 information

See salary details

$24.5K

$57.3K

$101.5K

How much do tier 2 jobs pay per year?

As of May 30, 2026, the average yearly pay for tier 2 in the United States is $57,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Specialist, and why are they important?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

More about Tier 2 jobs
What states have the most Tier 2 jobs? States with the most job openings for Tier 2 jobs include:
What job categories do people searching Tier 2 jobs look for? The top searched job categories for Tier 2 jobs are:
Tier 2 jobs near you
Infographic showing various Tier 2 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,346 per year, or $27.6 per hour.
Volunteer - Tier 2

Volunteer - Tier 2

Glendale Unified School District

Glendale, CA • On-site

Full-time

Posted 18 days ago

Job description

Position Type:
Miscellaneous/Volunteer
Date Posted:
5/13/2026
Location:
To Be Determined
Volunteer (Tier 2) Clearance Process
The Board of Education, Superintendent, and District Staff recognize that volunteer assistance in schools can significantly enrich the educational program, increase community support, and build a collaborative partnership between the District and the community. The District encourages parents/guardians and community members to share their time, knowledge, and abilities with our students. To ensure the safety and well-being of all students, the District has established the following requirements for volunteer clearance based on all applicable state and federal laws. Volunteer Assistance is governed by Board Policy 1240 and Administrative Regulation 1240.
Tier 2: Unsupervised or Regular Volunteers
  • Definition: Individuals who may be out of the line of sight of an employee, or whose volunteer service is on a continuing basis for 16 or more hours in a single month, or 32 or more hours in a single school year (AB 506).
  • Examples: overnight field trip chaperones, clinic/guest athletic coaches (attends very few practices), pull-out academic tutors, after-school program volunteers, room parents, volunteer drivers, field trip chaperones who might take students on their own.

Application and Clearance Process
  • Online Application: Complete the District's online volunteer application form via the District's Frontline Recruiting and Hiring platform.
  • Provide Identification: Upload a valid, government-issued photo identification (e.g., California Driver's License, state ID card, or passport).
  • Sign the GUSD Volunteer Code of Conduct: (Attachment A) When submitting the application, the volunteer must sign the Volunteer Code of Conduct. The signed copy will be valid for the current school year.
  • Complete the following clearances through the Human Resources office:
    • Submit TB Clearance: Upload/submit a copy of TB clearance.
    • Fingerprint Clearance: All Tier 2 volunteers are required to obtain Live Scan fingerprint clearance prior to beginning service as a volunteerFingerprinting is available in the Human Resources Office by appointment only.
    • California Child Abuse and Neglect Reporting Act (CANRA) Clearance. This includes completing the required Mandated Reporter Training. Pursuant to SB 848, all volunteers are classified as Mandated Reporters and must complete a state-approved annual California Child Abuse Mandated Reporter Training.
  • Principal Approval: Human Resources will verify that all clearances have been obtained and that a current, signed Code of Conduct is on file through Frontline. The school principal or administrative designee must provide final authorization prior to the volunteer's service from the list of volunteers marked cleared by Human Resources.
    Note: Volunteers serving at multiple school sites within the District must be cleared by the District Human Resources office, though the application only needs to be completed once.

Attachment(s):
  • Click HERE for School Volunteer Guidance

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