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Tier 2 Technical Analyst Jobs (NOW HIRING)

CoCard Business

Tier 2 Technical Support

Roseville, CA

$37/hr

Perform root cause analysis and implement long-term corrective actions. * Support payment ... Qualifications: * 3-5+ years of Tier 2 Technical Support, Systems Administration, or Application ...

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Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They ...

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STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If ... Strong analytical and problem-solving skills * Experience working in a fast-paced, high ...

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STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If ... Strong analytical and problem-solving skills * Experience working in a fast-paced, high ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II tech will work to resolve technical issues escalated by Tier I technical support. If ... Strong analytical and problem-solving skills * Experience working in a fast-paced, high ...

SAIC

Tier Two Technical Support

Aberdeen Proving Ground, MD · On-site

$40K - $50K/yr

SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...

Cybertools

Tier 2 Technical support

Tacoma, WA · On-site

... Tier II (T2) Support Technician to join our technical support team. This client-facing role ... Analyze client environments to proactively recommend improvements that align with their operational ...

SAIC

Tier Two Technical Support

Aberdeen, MD · On-site

$120K - $160K/yr

Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

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All JobsTier 2 Technical Analyst Jobs

Tier 2 Technical Analyst information

See salary details

$35.5K

$88.8K

$142.5K

How much do tier 2 technical analyst jobs pay per year?

As of Jul 7, 2026, the average yearly pay for tier 2 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Tier 2 Technical Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive, senior management, or specialized roles in finance, technology, or consulting. High-paying positions often require extensive experience, advanced certifications, or leadership responsibilities, and may include bonuses or stock options. Entry-level or mid-tier technical roles generally do not reach this salary level.

What is tier 2 salary?

The salary for a Tier 2 Technical Analyst typically ranges from $50,000 to $70,000 annually, depending on experience, location, and the company's size. Tier 2 analysts usually have more technical skills and may handle complex issues, with some roles offering additional benefits or bonuses based on performance.

How does a Tier 2 Technical Analyst typically interact with Tier 1 support and other IT teams?

A Tier 2 Technical Analyst often works closely with Tier 1 support by receiving escalated issues that require more advanced troubleshooting and in-depth technical knowledge. They review the initial findings, communicate with Tier 1 for clarification, and may provide guidance to help Tier 1 resolve similar issues in the future. Additionally, Tier 2 Analysts collaborate with Tier 3 or specialized IT teams when an issue surpasses their expertise or requires changes to core systems. This collaborative environment encourages knowledge sharing and ensures that complex problems are resolved efficiently for end users.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Analyst, and why are they important?

To thrive as a Tier 2 Technical Analyst, you need strong problem-solving abilities, a solid understanding of networking and operating systems, and experience with troubleshooting hardware and software issues, often backed by an associate or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and customer service skills help analysts effectively interact with end-users and escalate issues when needed. These skills ensure efficient issue resolution, minimize downtime, and maintain high user satisfaction in technical support environments.

What tech jobs pay 400,000 a year?

In the tech industry, senior roles such as Principal Software Engineer, Solutions Architect, or Vice President of Engineering can reach or exceed $400,000 annually, especially with bonuses and stock options. These positions typically require extensive experience, advanced technical skills, and often leadership or strategic responsibilities.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent different levels of technical assistance provided by support teams. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by engineers or developers. A Tier 2 Technical Analyst typically works in the middle tier, resolving escalated issues and collaborating with Tier 3 for complex solutions.

What are Tier 2 Technical Analysts?

Tier 2 Technical Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They have specialized knowledge and are responsible for diagnosing, troubleshooting, and resolving escalated technical problems, often involving software, hardware, or network issues. They may also collaborate with other IT teams, document solutions, and provide feedback to improve support processes. Tier 2 analysts play a crucial role in ensuring efficient and effective technical support for end users.
More about Tier 2 Technical Analyst jobs
What job categories do people searching Tier 2 Technical Analyst jobs look for? The top searched job categories for Tier 2 Technical Analyst jobs are:
Tier 2 Technical Analyst jobs near you
Infographic showing various Tier 2 Technical Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $88,789 per year, or $42.7 per hour.
Tier II Technical Support Engineer

Tier II Technical Support Engineer

Procom Consultants Group

Plano, TX • On-site

Other

Posted 28 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Tier II Technical Support Engineer


On behalf of our client, Procom Services is searching for a Tier II Technical Support Engineer for a contract opportunity in Plano, TX.


Tier II Technical Support Engineer Job Details


Provides technical support to field engineers, technicians, and other personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and/or upgrade. Provides support to customer/users where the product is highly technical or sophisticated in nature. 


Tier II Technical Support Engineer Mandatory Skills


-Ability to effectively communicate updates to various audiences, including customers, sales support, management, and peers. 

-Ability to maintain poise and professionalism under pressure. 

-Ability to multi-task, prioritizes job requirements, and meet deadlines. 

-Friendly and approachable personality with positive attitude. 

-Self-motivated and productive focus. 

-Strong proven, customer service soft skills. 

-Strong troubleshooting and documentation skills. 

Product specific requirements:

-General understanding of SQL as related to product support. 

-Knowledge of TCP/IP and LAN technologies. 

-Strong analytical abilities including log analysis skills. 

-Understanding of Windows Operating system. 

-Understanding of Linux Operation systems.


Tier II Technical Support Engineer Start Date


ASAP


Tier II Technical Support Engineer Assignment Length


6 months with possible extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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