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Tier 2 Technical Analyst Jobs (NOW HIRING)

CDIT LLC

Tier 2 Support

UT · On-site

The Subject Matter Expert (SME) provides high-level technical knowledge and functional analysis for ... on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The SME ...

Rentvine

Technical Support Analyst (Tier 2)

Estero, FL · On-site +1

Rentvine is unable to provide employment sponsorship now or in the future for this position. #LI-Onsite #LI-Remote About the Role The Technical Support Analyst (Tier 2) is a senior individual ...

Home - ARETEC

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to ... Apply technical knowledge to resolve problems of moderate scope and complexity. * Document findings ...

Aretec Inc

Tier 2 Analyst

Washington, DC · On-site

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to ... Apply technical knowledge to resolve problems of moderate scope and complexity. * Document findings ...

Aretec Inc

Tier 2 Analyst

Washington, DC · Remote

We are seeking a Tier 2 Analyst to support enterprise SOC operations by reviewing and responding to ... Apply technical knowledge to resolve problems of moderate scope and complexity. * Document findings ...

PingWind Inc

Tier 2 Support Lead

Alexandria, VA

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support ... analysis for recurring or high-impact issues, coordinating corrective actions and preventive ...

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How much do tier 2 technical analyst jobs pay per year?

As of Jun 16, 2026, the average yearly pay for tier 2 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

How does a Tier 2 Technical Analyst typically interact with Tier 1 support and other IT teams?

A Tier 2 Technical Analyst often works closely with Tier 1 support by receiving escalated issues that require more advanced troubleshooting and in-depth technical knowledge. They review the initial findings, communicate with Tier 1 for clarification, and may provide guidance to help Tier 1 resolve similar issues in the future. Additionally, Tier 2 Analysts collaborate with Tier 3 or specialized IT teams when an issue surpasses their expertise or requires changes to core systems. This collaborative environment encourages knowledge sharing and ensures that complex problems are resolved efficiently for end users.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Analyst, and why are they important?

To thrive as a Tier 2 Technical Analyst, you need strong problem-solving abilities, a solid understanding of networking and operating systems, and experience with troubleshooting hardware and software issues, often backed by an associate or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and customer service skills help analysts effectively interact with end-users and escalate issues when needed. These skills ensure efficient issue resolution, minimize downtime, and maintain high user satisfaction in technical support environments.

What are Tier 2 Technical Analysts?

Tier 2 Technical Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They have specialized knowledge and are responsible for diagnosing, troubleshooting, and resolving escalated technical problems, often involving software, hardware, or network issues. They may also collaborate with other IT teams, document solutions, and provide feedback to improve support processes. Tier 2 analysts play a crucial role in ensuring efficient and effective technical support for end users.
More about Tier 2 Technical Analyst jobs
What job categories do people searching Tier 2 Technical Analyst jobs look for? The top searched job categories for Tier 2 Technical Analyst jobs are:
Tier 2 Technical Analyst jobs near you
Infographic showing various Tier 2 Technical Analyst job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 13% Part Time, 7% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,789 per year, or $42.7 per hour.
Tier 2 Support

Tier 2 Support

CDIT LLC

UT • On-site

Full-time

Posted 14 days ago

Job description

Job Description
The Subject Matter Expert (SME) provides high-level technical knowledge and functional analysis for exceptionally complex problems within specialized operational environments. This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The SME applies advanced principles and mathematical methods to design, integrate, and implement automated solutions for difficult technical challenges.
Key Responsibilities
1. Strategic & Technical Advisory
  • Expert Guidance: Serve as the primary authority in specialized areas such as cyber strategy, IT modernization, datacenter consolidation, and cloud strategy.
  • Systems Analysis: Perform high-level functional systems analysis, design, and integration to address complex organizational problems.
  • Scientific Application: Apply advanced mathematical principles and scientific methods to develop automated solutions for narrowly defined technical problems.

2. Tier 2 Support & Incident Management
  • Remediation: Provide remote and deskside troubleshooting for incidents exceeding the capabilities of the initial Service Desk.
  • ITSM Management: Manage and update tickets within the vendor-provided ITSM system, ensuring accurate status, routing, and documentation.
  • Escalation: Coordinate with Tier 3 (Engineering) and Tier 4 (OEM) teams for diagnosis and resolution of critical issues.
  • Proactive Analysis: Analyze incident tickets to proactively identify environment-wide issues and implement quick-reaction solutions.

3. Specialized Technical Support
  • Mobile Device Support: Provision and remediate smartphones, tablets, and BYOAD (Bring Your Own Approved Device) in compliance with AFMAN 17-1301.
  • VTC & Audio-Visual: Configure, troubleshoot, and test VTC/AV hardware (projectors, microphones) and facilitate live meeting connectivity.
  • Printer Support: Install and configure printer hardware/software, including drivers, patches, and STIGs (Security Technical Implementation Guides).

4. Coordination & Compliance
  • Collaboration: Coordinate with teams (ESD, UEM, EUMOC) and Base Communications Focal Points.
  • Documentation: Maintain complete records of communications and provide implementation advice for complex technical documentation.

Requirements
Requirements & Qualifications
  • Security Clearance: Must possess an active Secret Clearance.
  • Education/Experience: In-depth knowledge in Computer Science, Engineering, Mathematics, or a related business/scientific field.
  • Certifications: No specific certifications are required; however, certifications in Cyber Security, Cloud, or IT Support (e.g., CISSP, Security+, Network+) are highly desirable.
  • Technical Proficiency: Proven experience with ITSM tools, mobile device management, and VTC/AV hardware troubleshooting.

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