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Tier 2 Technical Analyst Jobs (NOW HIRING)

CSEngineering

CSOC Tier 2 Analyst

Rockville, MD · On-site

$85K - $95K/yr

CSOC Tier 2 Analyst **Immediate Opportunity** **Onsite** CSEngineering is looking to add a CSOC ... Leadership skills, technical expertise, and a deep understanding of cybersecurity concepts are ...

Panasonic

Tier II Technical Customer Support

Leawood, KS · On-site

$18 - $21/hr

Overview Our Tier II Support Specialist provides technical support to Panasonic customers in a fast ... Excellent customer service, strong analytical and problem-solving skills are needed to be ...

CSEngineering

CSOC Tier 2 Analyst

Rockville, MD · On-site

$85K - $95K/yr

CSOC Tier 2 Analyst **Immediate Opportunity** **Onsite** CSEngineering is looking to add a CSOC ... Leadership skills, technical expertise, and a deep understanding of cybersecurity concepts are ...

INFORMATION SYSTEMS SOLUTIONS, INC

$35K - $45K/yr

The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC ... Technicians will analyze issues, guide customers through resolutions, escalate complex problems ...

Mondo

Technical Analyst

Glenside, PA · On-site

$23 - $25/hr

Technical Analyst, location is Glenside. Start date is ASAP for this Contract position. Job Title ... Job Summary • Provide timely, accurate, and courteous Tier 1 and occasional Tier 2 support to end ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

Technical Analyst, location is Glenside. Start date is ASAP for this Contract position. Job Title ... Job Summary • Provide timely, accurate, and courteous Tier 1 and occasional Tier 2 support to end ...

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All JobsTier 2 Technical Analyst Jobs

Tier 2 Technical Analyst information

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$35.5K

$88.8K

$142.5K

How much do tier 2 technical analyst jobs pay per year?

As of Jul 14, 2026, the average yearly pay for tier 2 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Tier 2 Technical Analyst, earning $300,000 annually is uncommon; such salaries are typically associated with executive, senior management, or specialized roles in finance, technology, or consulting. High-paying positions often require extensive experience, advanced certifications, or leadership responsibilities, and may include bonuses or stock options. Entry-level or mid-tier technical roles generally do not reach this salary level.

What is tier 2 salary?

The salary for a Tier 2 Technical Analyst typically ranges from $50,000 to $70,000 annually, depending on experience, location, and the company's size. Tier 2 analysts usually have more technical skills and may handle complex issues, with some roles offering additional benefits or bonuses based on performance.

How does a Tier 2 Technical Analyst typically interact with Tier 1 support and other IT teams?

A Tier 2 Technical Analyst often works closely with Tier 1 support by receiving escalated issues that require more advanced troubleshooting and in-depth technical knowledge. They review the initial findings, communicate with Tier 1 for clarification, and may provide guidance to help Tier 1 resolve similar issues in the future. Additionally, Tier 2 Analysts collaborate with Tier 3 or specialized IT teams when an issue surpasses their expertise or requires changes to core systems. This collaborative environment encourages knowledge sharing and ensures that complex problems are resolved efficiently for end users.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Analyst, and why are they important?

To thrive as a Tier 2 Technical Analyst, you need strong problem-solving abilities, a solid understanding of networking and operating systems, and experience with troubleshooting hardware and software issues, often backed by an associate or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and customer service skills help analysts effectively interact with end-users and escalate issues when needed. These skills ensure efficient issue resolution, minimize downtime, and maintain high user satisfaction in technical support environments.

What tech jobs pay 400,000 a year?

In the tech industry, senior roles such as Principal Software Engineer, Solutions Architect, or Vice President of Engineering can reach or exceed $400,000 annually, especially with bonuses and stock options. These positions typically require extensive experience, advanced technical skills, and often leadership or strategic responsibilities.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent different levels of technical assistance provided by support teams. Tier 1 handles basic issues and initial customer contact, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced troubleshooting often performed by engineers or developers. A Tier 2 Technical Analyst typically works in the middle tier, resolving escalated issues and collaborating with Tier 3 for complex solutions.

What are Tier 2 Technical Analysts?

Tier 2 Technical Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They have specialized knowledge and are responsible for diagnosing, troubleshooting, and resolving escalated technical problems, often involving software, hardware, or network issues. They may also collaborate with other IT teams, document solutions, and provide feedback to improve support processes. Tier 2 analysts play a crucial role in ensuring efficient and effective technical support for end users.
More about Tier 2 Technical Analyst jobs
What job categories do people searching Tier 2 Technical Analyst jobs look for? The top searched job categories for Tier 2 Technical Analyst jobs are:
Tier 2 Technical Analyst jobs near you
Infographic showing various Tier 2 Technical Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $88,789 per year, or $42.7 per hour.
Tier II Technical Support Specialist

Tier II Technical Support Specialist

DenaliTEK

Anchorage, AK • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 hours ago

Job description

DenaliTEK is looking for a driven and client-focused Tier 2 Service Technician to join our Operations team. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving technical problems, and takes pride in delivering exceptional customer service.

As a Tier 2 Service Technician, you'll serve as a trusted escalation point for client support issues while helping maintain the high standards and "White Glove Service" experience our clients expect from DenaliTEK.

What You'll DoClient Support & Ticket Management
  • Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues
  • Manage and prioritize service tickets while maintaining accurate documentation
  • Deliver timely, professional communication to clients throughout the support process
  • Escalate complex infrastructure or vendor-related issues appropriately
  • Ensure tickets meet SLA expectations and internal quality standards
Technical Responsibilities
  • Support Windows workstations, printers, peripherals, and business applications
  • Assist with onboarding/offboarding tasks, account setup, permissions, and device deployments
  • Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, wireless, and switching
  • Support firewalls, access points, and remote access solutions
  • Assist with deployments, upgrades, and maintenance projects
Team Collaboration
  • Work closely with all departments
  • Contribute to knowledge base documentation and process improvement initiatives
  • Help reinforce documentation standards and operational best practices
  • Participate in team meetings and ongoing training opportunities

Requirements

Required Qualifications
  • 2+ years of IT support experience in an MSP or multi-client environment
  • Strong troubleshooting skills across Windows environments and Microsoft 365
  • Working knowledge of networking fundamentals and business IT systems
  • Excellent communication and customer service skills
  • Strong organizational skills and ability to manage multiple priorities
  • CompTIA A+, Network+, or equivalent experience
Preferred Qualifications
  • Experience with ConnectWise Manage/Automate, IT Glue, or similar PSA/RMM platforms
  • Microsoft 365 administration experience
  • Familiarity with Sophos, firewalls, wireless systems, and endpoint security
  • Microsoft or CompTIA certifications
  • Experience supporting SMB environments

Benefits

  • 100% company-paid medical, dental, and vision insurance
  • 401(k) with company contribution
  • 4 weeks of PTO annually, plus 7 paid holidays
  • Reimbursements for mileage, parking, internet, and cell phone
  • A no-drama, no-politics environment that values performance and integrity

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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