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Tier 2 Technical Analyst Jobs (NOW HIRING)

Panasonic

Tier II Technical Customer Support

Leawood, KS · On-site

$18 - $21/hr

Overview Our Tier II Support Specialist provides technical support to Panasonic customers in a fast ... Excellent customer service, strong analytical and problem-solving skills are needed to be ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

Technical Analyst, location is Glenside. Start date is ASAP for this Contract position. Job Title ... Provide timely, accurate, and courteous Tier 1 and occasional Tier 2 support to end-users via phone ...

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How much do tier 2 technical analyst jobs pay per year?

As of Aug 9, 2026, the average yearly pay for tier 2 technical analyst in the United States is $88,789.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $100,500.00 per year, depending on experience, location, and employer.

How does a Tier 2 Technical Analyst typically interact with Tier 1 support and other IT teams?

A Tier 2 Technical Analyst often works closely with Tier 1 support by receiving escalated issues that require more advanced troubleshooting and in-depth technical knowledge. They review the initial findings, communicate with Tier 1 for clarification, and may provide guidance to help Tier 1 resolve similar issues in the future. Additionally, Tier 2 Analysts collaborate with Tier 3 or specialized IT teams when an issue surpasses their expertise or requires changes to core systems. This collaborative environment encourages knowledge sharing and ensures that complex problems are resolved efficiently for end users.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Analyst, and why are they important?

To thrive as a Tier 2 Technical Analyst, you need strong problem-solving abilities, a solid understanding of networking and operating systems, and experience with troubleshooting hardware and software issues, often backed by an associate or bachelor’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and relevant certifications such as CompTIA A+ or Network+ are commonly required. Excellent communication, patience, and customer service skills help analysts effectively interact with end-users and escalate issues when needed. These skills ensure efficient issue resolution, minimize downtime, and maintain high user satisfaction in technical support environments.

What is a Tier 2 Technical Analyst?

Tier 2 Technical Analysts are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They have specialized knowledge and are responsible for diagnosing, troubleshooting, and resolving escalated technical problems, often involving software, hardware, or network issues. They may also collaborate with other IT teams, document solutions, and provide feedback to improve support processes. Tier 2 analysts play a crucial role in ensuring efficient and effective technical support for end users.
More about Tier 2 Technical Analyst jobs
What job categories do people searching Tier 2 Technical Analyst jobs look for? The top searched job categories for Tier 2 Technical Analyst jobs are:
Tier 2 Technical Analyst jobs near you
Infographic showing various Tier 2 Technical Analyst job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $88,789 per year, or $42.7 per hour.

Tier II Technical Customer Support

Panasonic

Leawood, KS • On-site

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

Overview
Our Tier II Support Specialist provides technical support to Panasonic customers in a fast-paced desktop, server and infrastructure environment. Excellent customer service, strong analytical and problem-solving skills are needed to be successful in this position.
Responsibilities
Essential Job Functions:
  • Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.

  • Ensure all tickets/escalations are followed up with in a timely and efficient manner

  • Escalate and work closely with software engineers when an issue arises beyond Tier II capabilities

  • Work to document processes by creating SOP's and maintaining them for training and ISO purposes

  • Maintain system capabilities by testing existing equipment and programs when new features are rolled out.

  • Try out new systems and software when applicable.

  • Train new users on proper use of software.

  • Other duties as assigned

Job Requirements:
  • Previous call center experience preferred

  • Fundamental understanding of electronics required

  • Ability to read and understand technical documents and manuals

  • Ability to perform multiple tasks simultaneously

  • Ability to work in a diverse, team-based environment

  • Ability to work independently with limited guidance

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

  • Ability to follow established practices and procedures in analyzing situations or data from which answers can be readily obtained

  • Excellent oral and written skills; ability to respond positively to customer emotions, stress and negative circumstances; ability to overcome objections using skillful persuasion

  • Intermediate skills with Microsoft Office Suite including Excel and PowerPoint

Benefits & Perks - What's In It For You
Panasonic is committed to supporting your total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, and social health. Here's what you can expect:
  • Health Benefits - Medical, dental, and vision.
  • Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.
  • Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.
  • Paid Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)
  • Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), Mindful by Blue KC, and A Healthier You program. Eligibility for each benefit may vary based on employment status, location, and length of service.

We Take Opportunity Seriously:
At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage range of $18.00 - $21.00 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
REQ-155224

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