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Tier 2 It Jobs (NOW HIRING)

Agemark

IT Tier 2 Field Technician

Hickory, NC

Position summary IT Tier 2 / Field Technician Position Overview: We are seeking a highly skilled and experienced IT Tier 2 / Field Technician to join our team. As a Tier 2 Technician, you will be ...

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

References and contributes to Proven IT knowledge base * Communicates and works effectively as a team with colleagues to solve client issues * Tier II assists in server administration, network ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... experience. * 2-4 years of experience in an IT support role, including hands-on Tier II ...

Sedaa

IT Category Procurement Lead

Oakland, CA · On-site

Build and maintain strong relationships with Tier 1 and Tier 2 IT suppliers. * Create and maintain category plans to optimize cost, quality, and supplier performance. * Partner with cross-functional ...

New

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary:

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary:

CDIT LLC

Tier 2 Support

UT · On-site

Serve as the primary authority in specialized areas such as cyber strategy , IT modernization ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

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Tier 2 It information

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$634

$1.7K

$2.5K

How much do tier 2 it jobs pay per week?

As of Jul 23, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are Tier 2 IT support technicians?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support Specialist, and why are they important?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.
More about Tier 2 It jobs
What cities are hiring for Tier 2 It jobs? Cities with the most Tier 2 It job openings:
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Tier 2 It jobs near you
Infographic showing various Tier 2 It job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier 2 or 3 tech support

Tier 2 or 3 tech support

Graham Personnel Services

Greensboro, NC

Full-time

Posted 4 days ago

Job description

Tier 2 VoIP Technical Support resolves escalated tickets beyond Tier 1 scope. They troubleshoot core network configurations, SIP signaling, and VoIP hardware. The role demands deep telecom and networking knowledge to ensure high-quality voice delivery and resolve complex system incidents.
Core Responsibilities
  • Advanced Troubleshooting: Diagnose complex issues like packet loss, jitter, NAT traversal, and SIP trunking or routing failures.
  • Escalation Point: Take over unresolved tickets from Tier 1, performing deep-dive analysis into call logs and network traffic
  • Hardware & Software Configuration: Provision, program, and troubleshoot IP phones (e.g., Cisco, Poly, Yealink), softphones, and hosted PBX features.
  • Network & ISP Coordination: Assist customers with basic router, switch, firewall, and bandwidth configurations to optimize voice quality.
  • Ticket Management: Log all diagnostic steps, actions taken, and resolutions using CRM or ticketing systems.
Key Requirements & Skills
  • Experience: 1–3+ years in a Tier 2 IT, telecommunications, or Unified Communications (UCaaS) environment.
  • Technical Knowledge: Strong understanding of networking fundamentals (TCP/IP, LAN/WAN), QoS, and VoIP protocols (SIP, RTP).
  • Analytical Thinking: Ability to interpret call traces, isolate points of failure, and resolve system configuration issues.
  • Communication: Exceptional ability to explain highly technical concepts clearly to non-technical end-users or stakeholders.
  • Certifications: Preferred certifications include CompTIA Network+, CompTIA Security+, or Cisco Certified Network Associate (CCNA).
  • Salary DOE 75k-90K