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Tier 2 It Jobs (NOW HIRING)

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... experience. * 2-4 years of experience in an IT support role, including hands-on Tier II ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary:

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting ... Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary:

Leidos

Tier 2 Technician

Springfield, VA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Aurora, CO

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

CODE Plus, Inc.,  an experienced IT government contractor in Fairfax, VA with offices in ... We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC ...

CDIT LLC

Tier 2 Support

UT · On-site

Serve as the primary authority in specialized areas such as cyber strategy , IT modernization ... problems. 2. Tier 2 Support & Incident Management * Remediation: Provide remote and deskside ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Lompoc, CA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

El Segundo, CA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Cape Canaveral, FL

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Las Cruces, NM · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

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All JobsTier 2 It Jobs

Tier 2 It information

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$634

$1.7K

$2.5K

How much do tier 2 it jobs pay per week?

As of Jun 11, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

In the IT field, roles such as Tier 2 IT support specialists can potentially earn $10,000 or more per month with extensive experience, specialized skills, and certifications like CompTIA or Cisco. High-paying IT jobs often require strong technical knowledge, problem-solving abilities, and sometimes working in high-demand environments or consulting roles.

What hot tech job pays $775 000?

A Tier 2 IT professional typically does not earn $775,000 annually; such high salaries are usually associated with executive roles like Chief Information Officer (CIO) or specialized positions in high-demand areas such as cybersecurity or cloud architecture. These roles often require advanced certifications, extensive experience, and leadership responsibilities, with salaries varying based on industry and location.

What are Tier 2 IT support technicians?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

What is tier 1, tier 2, and tier 3 support?

In IT support roles, Tier 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Tier 2 support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. Tier 3 support is the highest level, involving specialized experts who address the most difficult issues, often working with product developers or engineers. For a Tier 2 IT support role, technical skills, problem-solving, and familiarity with support tools are essential.

What does a Tier 2 IT technician do?

A Tier 2 IT technician provides advanced technical support to resolve complex hardware and software issues that Tier 1 cannot fix. They troubleshoot network problems, install and configure systems, and may assist with server management, often using remote tools and requiring relevant certifications like CompTIA A+ or Network+. They typically work in a help desk environment and escalate issues when necessary.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support Specialist, and why are they important?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.
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Tier 2 It jobs near you
Infographic showing various Tier 2 It job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Temporary. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier 2 IT/AV Support (Secret Cleared)

Tier 2 IT/AV Support (Secret Cleared)

The Building People

Columbia, SC • On-site

$20 - $27.25/hr

Other

Posted 5 days ago

Job description

The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The Contractor shall provide Tier II IT Help Desk support to HQ, HQ staff, and field staff. 

Technical Support:

  • The Contractor shall diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person and provide a monthly summary, incident tickets per Service Level Agreement (SLA).
  • The Contractor shall manage approximately 20 service tickets per month.
  • Initial response shall occur within 30 minutes during duty hours.
  • Routine Tier II issues shall be resolved within four (4) business hours.
  • Complex issues requiring escalation shall be forwarded within one (1) business day.
 

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