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Tier 2 It Jobs (NOW HIRING)

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

References and contributes to Proven IT knowledge base * Communicates and works effectively as a team with colleagues to solve client issues * Tier II assists in server administration, network ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... experience. * 2-4 years of experience in an IT support role, including hands-on Tier II ...

Leidos

Tier 2 Technician

Cape Canaveral, FL · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

El Segundo, CA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Lompoc, CA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Bay Saint Louis, MS · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

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Tier 2 It information

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How much do tier 2 it jobs pay per week?

As of Sep 3, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 IT support technician?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 IT support specialist?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

Which Tier 2 IT job is the highest paid?

Among Tier 2 IT roles, positions such as Network Engineer, Systems Engineer, and Security Analyst tend to have the highest salaries, especially with specialized skills and certifications like Cisco CCNP or CompTIA Security+. These roles often require advanced technical knowledge and experience, and salaries can vary based on industry and location.
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Tier 2 It jobs near you
Infographic showing various Tier 2 It job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

IT Escalations Technician (Tier 2)

Nexus IT

Salt Lake City, UT • On-site

$60K - $75K/yr

Full-time

Re-posted 25 days ago

Job description

Job Type
Full-time
Description
Location: Salt Lake City, UT / Hybrid
Department: Escalations Team
Reports To: Tier 2 Support Team Lead
Employment Type: Full-Time, Exempt
Compensation: $60K - $75K annually (commensurate with experience and education)
Purpose of the Role
The Tier 2 Escalations Technician handles complex support tickets escalated from the Tier 1 Service Desk team. The role focuses on resolving difficult technical issues that require advanced troubleshooting, working both remotely and on-site as needed to ensure timely resolution and strong client relationships. Tier 2 technicians serve as the critical bridge between front-line support and senior engineering resources.
How You Create Value
You create value by providing advanced troubleshooting and resolution for complex technical issues that exceed Tier 1 capabilities, reducing escalation frequency to Tier 3, and ensuring a high level of client satisfaction. Your proactive and collaborative approach supports the team in handling difficult tickets efficiently, preventing long-term open cases, and improving the overall client experience.
Key Responsibilities
  • Resolve escalated technical issues requiring intermediate-to-advanced troubleshooting, working closely with Tier 1 Service Desk and other internal teams.
  • Provide on-site support when necessary, ensuring all escalated issues are handled effectively and promptly.
  • Ensure escalated tickets are resolved within agreed SLA, with a focus on resolution times and preventing extended delays.
  • Act as an escalation path for Tier 1 technicians, providing mentorship and guidance on complex issues.
  • Collaborate with the NOC and other teams to ensure client systems remain healthy, secure, and up to date.
  • Document resolutions thoroughly and share knowledge with team members to prevent repeat incidents.
  • ake ownership of client issues, acting as a senior point of contact to ensure client expectations are met or exceeded.
  • Participate in on-call rotations for one week at a time, typically 4-5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
  • Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support delivery of high-quality services .
What Success Looks Like
  • Escalated tickets are resolved within SLA without requiring Tier 3 intervention.
  • Client satisfaction scores reflect consistent, high-quality service delivery.
  • Documentation of resolutions is thorough, reducing repeat incidents across the team.
  • On-call rotations are covered reliably and escalations are handled with urgency and professionalism.
  • Tier 1 technicians receive effective mentorship and timely guidance on complex issues.
  • Strong collaboration with Service Desk, NOC, and Field Services teams.
Skills & Attributes
  • Advanced networking troubleshooting. In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
  • Windows Server proficiency. Experience diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
  • Virtualization expertise. Hands-on experience with Hyper-V and VMware, managing and troubleshooting virtual environments.
  • Backup and disaster recovery knowledge. Familiarity with BDR solutions and troubleshooting backup issues to ensure data integrity.
  • Security and firewall configuration. Experience with firewall configurations and security protocols, including identifying and mitigating security risks.
  • Cloud platform familiarity. Working knowledge of Microsoft Azure and other cloud environments to handle escalated cloud service issues.
  • Microsoft 365 expertise. Advanced troubleshooting across M365 services, including Exchange Online, SharePoint, and OneDrive.
  • Communication. Demonstrated ability to proactively manage client expectations and collaborate effectively with internal teams under pressure.
Working Conditions
  • Professional office environment (Hybrid eligible).
  • Participation in on-call rotations is required to address after-hours escalations and urgent client issues.
  • May require on-site client support depending on client needs.
  • Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.
Requirements
Experience & Education
  • 2+ years of experience in IT support, with a focus on troubleshooting complex technical issues.
  • At least two of the following certifications (or equivalent) are required: A+, Server+, Net+, Security+, Linux+, Microsoft Certified: Microsoft 365 Administrator Associate (MS-101).
  • Additional certifications such as Security+, Microsoft AZ-800, Cisco CCNA, or CySA+ are highly desired.
  • Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
  • Nexus IT offers 2 hours per week of paid company time for certification training and clear career progression paths based on skill development.
  • Bachelor's degree in Information Technology or a related field preferred but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Salary Description
$60,000 - $75,000 Annual Salary

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