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Tier 2 It Jobs (NOW HIRING)

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, 11 ...

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Required Skills · Requires a bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the . · Additional ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Experience deploying and imaging enterprise workstations in a managed IT environment. * Proficiency ...

LinTech Global Inc.

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, 11 ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

$100K - $135K/yr

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... IT and engineering solutions.BenefitsOur robust benefits package includes Open Paid Time Off, 11 ...

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue ... It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Tier 2 Customer Support Lead ID 2025-3327 Job Locations US Category Information Technology Type ... It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Coordinate with other IT teams to ensure timely support. * Compliance and Auditing: * Conduct ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician ... Coordinate with other IT teams to ensure timely support. * Compliance and Auditing: * Conduct ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical ...

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All JobsTier 2 It Jobs

Tier 2 It information

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$634

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$2.5K

How much do tier 2 it jobs pay per week?

As of Aug 12, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 IT support technician?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

Which Tier 2 IT job is the highest paid?

Among Tier 2 IT roles, positions such as Network Engineer, Systems Engineer, and Security Analyst tend to have the highest salaries, especially with specialized skills and certifications like Cisco CCNP or CompTIA Security+. Salaries vary based on experience, location, and industry, but these roles generally command higher pay than entry-level Tier 2 positions.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Tier 2 IT support specialist?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.
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Tier 2 It jobs near you
Infographic showing various Tier 2 It job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

FSMS Tier 2 Lead

LinTech Global

Chesapeake, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Dexian Government Solutions is recruiting for a FSMS Tier 2 Lead to support our proposal effort for the USCG FSC BOD in Chesapeake, VA.

Position Overview:

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal Financials operations, and coordinating with FSC leadership, DHS stakeholders, and technical support teams. This position provides leadership for Tier 2 analysts and Subject Matter Experts (SMEs) supporting financial operations, Oracle EBS functionality, system interfaces, data management, testing, reporting, audit support, and business process improvement initiatives.

Key Responsibilities:

  • Lead Tier 2 support operations supporting FSMS business processes, Oracle EBS functionality, and financial operations.
  • Supervise Tier 2 analysts, Oracle functional specialists, business analysts, and support personnel.
  • Serve as the primary escalation point for complex functional, business process, and system-related issues.
  • Ensure timely resolution of high-priority incidents, service requests, and operational challenges.

Requirements:

  • Minimum 10 years of experience supporting federal financial management systems, Oracle ERP platforms, or enterprise business systems.
  • Minimum 5 years of experience leading functional support teams or business operations teams.
  • Demonstrated experience supporting Oracle EBS or Oracle Federal Financials environments.
  • Experience supporting complex financial operations, business process analysis, and system sustainment activities.

Education: Bachelor's Degree in Accounting, Finance, Business Administration, Information Systems, Public Administration, or related field

Clearance: Tier 1 Background Investigation or higher & CAC are required to Start.



Company Description

Dexian Government Solutions is an award-winning, ISO 9001:2015 certified, business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. Dexian Government Solutions has received several recognitions, including rankings on "Top 50 Companies to Watch", Washington Technology's Annual "FAST 50", and Inc. 500's List of "Fastest Growing Private Companies". The Dexian Government Solutions team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

Benefits

Our robust benefits package includes Open Paid Time Off, 11 Federal Paid Holidays & 5 Paid Sick Days, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

EEO Statement

Dexian Government Solutions is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need.

All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

http://Lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf



This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.  

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