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Tier 2 It Jobs (NOW HIRING)

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Experience deploying and imaging enterprise workstations in a managed IT environment. * Proficiency ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Experience deploying and imaging enterprise workstations in a managed IT environment. * Proficiency ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

$100K - $135K/yr

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... IT and engineering solutions.BenefitsOur robust benefits package includes Open Paid Time Off, 11 ...

LinTech Global Inc.

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... IT and engineering solutions. Benefits Our robust benefits package includes Open Paid Time Off, 11 ...

Leidos

Tier II Network Technician

El Segundo, CA · On-site

$73K - $132K/yr

Tier 2 Network Technician The Digital Modernization Sector at Leidos has an opening for a Tier II ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

Tier 2 Customer Support Lead ID 2025-3327 Job Locations US Category Information Technology Type ... It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance ...

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue ... It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance ...

Leidos

Tier II Network Technician

El Segundo, CA · On-site

$73K - $132K/yr

Tier 2 Network Technician The Digital Modernization Sector at Leidos has an opening for a Tier II ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Magna5

Tier 2 Systems Engineer

Bristol, PA · On-site

Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

Magna5 MS LLC

Tier 2 Systems Engineer

Bristol, PA · On-site

Tier 2 Systems Engineer About the Role The Tier 2 Managed Services Engineer is responsible for ... Opportunities At Magna5, we've put thought into what it takes to build a strong and competent team.

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Tier 2 It information

See salary details

$634

$1.7K

$2.5K

How much do tier 2 it jobs pay per week?

As of Sep 3, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 IT support technician?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a Tier 2 IT support specialist?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

Which Tier 2 IT job is the highest paid?

Among Tier 2 IT roles, positions such as Network Engineer, Systems Engineer, and Security Analyst tend to have the highest salaries, especially with specialized skills and certifications like Cisco CCNP or CompTIA Security+. These roles often require advanced technical knowledge and experience, and salaries can vary based on industry and location.
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Tier 2 It jobs near you
Infographic showing various Tier 2 It job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

Tier II Help Desk

KeenLogic

Alexandria, VA • On-site

$22 - $30/hr

Full-time

Re-posted 2 days ago

Job description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
  • Bachelors and 3+ years' experience
  • Associates and 5+ years' experience
  • High School and 7+ years' experience
Job Duties:
  • Provide Tier II hardware and application support, including diagnosis and remediation, password and access resets, software installation, configuration, removal, and performance tuning.
  • Image, reimage, and deploy enterprise workstations using Microsoft Endpoint Configuration Manager (SCCM) and approved task sequences.
  • Support end users using approved remote assistance tools and in-person troubleshooting, resolving issues efficiently while maintaining security standards.
  • Manage incidents and service requests, performing analysis, documentation, and resolution in accordance with defined processes.
  • Perform root cause analysis to identify recurring issues and recommend corrective actions.
  • Administer Active Directory tasks such as account management, group membership, and workstation domain support.
  • Provide mobile device management support, including device provisioning, resets, and remote wiping.
  • Deliver printer support, including setup, queue configuration, toner and parts replacement, and issue remediation.
  • Support collaboration and productivity tools, including email, meeting rooms, video teleconferencing, user moves, and large data transfers.
  • Accurately document work in CRM, ticketing, and ACD systems
Required Skills:
  • Strong ability to troubleshoot Windows hardware and software issues.
  • Experience deploying and imaging enterprise workstations in a managed IT environment.
  • Proficiency with remote support and remote desktop tools.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated ability to follow established procedures and workflows.
Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

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