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Tier 2 It Jobs (NOW HIRING)

Leidos

Tier 2 Technician

Las Cruces, NM · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Chantilly, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Leidos

Tier 2 Technician

Springfield, VA · On-site

$73K - $132K/yr

The job duties of the Tier II Network Technician are as follows: * The Tier 2 network field ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

Netsurit US

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time ... You'll work closely with Tier 1 support and other IT teams to ensure timely resolution and ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time ... You'll work closely with Tier 1 support and other IT teams to ensure timely resolution and ...

AAC Inc

Tier 2 Deskside Technician

Deale, MD · On-site

$19.75 - $25.25/hr

Required Skills · Requires a bachelor's degree and a minimum of ten years of IT experience, of which at least six years must be specialized in Tier 2 support and relevant to the . · Additional ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Experience deploying and imaging enterprise workstations in a managed IT environment. * Proficiency ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work ... Experience deploying and imaging enterprise workstations in a managed IT environment. * Proficiency ...

Ignite IT

Tier 2 Service Desk Technician

Washington, DC · On-site

Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ ...

Ignite IT

Tier 2 Service Desk Technician

Washington, DC · On-site

Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ ...

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How much do tier 2 it jobs pay per week?

As of Jun 12, 2026, the average weekly pay for tier 2 it in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

In the IT field, roles such as Tier 2 IT support specialists can potentially earn $10,000 or more per month with extensive experience, specialized skills, and certifications like CompTIA or Cisco. High-paying IT jobs often require strong technical knowledge, problem-solving abilities, and sometimes working in high-demand environments or consulting roles.

What hot tech job pays $775 000?

A Tier 2 IT professional typically does not earn $775,000 annually; such high salaries are usually associated with executive roles like Chief Information Officer (CIO) or specialized positions in high-demand areas such as cybersecurity or cloud architecture. These roles often require advanced certifications, extensive experience, and leadership responsibilities, with salaries varying based on industry and location.

What are Tier 2 IT support technicians?

Tier 2 IT support technicians are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They typically have deeper technical knowledge and experience, allowing them to troubleshoot, diagnose, and resolve issues related to software, hardware, and network systems. Tier 2 technicians may also assist with system upgrades, perform advanced configurations, and escalate issues to Tier 3 support if necessary. Their role is crucial for maintaining smooth IT operations within an organization.

What is tier 1, tier 2, and tier 3 support?

In IT support roles, Tier 1 support involves basic troubleshooting and customer service, handling common issues and initial contact. Tier 2 support requires more technical knowledge to resolve complex problems, often involving deeper system analysis. Tier 3 support is the highest level, involving specialized experts who address the most difficult issues, often working with product developers or engineers. For a Tier 2 IT support role, technical skills, problem-solving, and familiarity with support tools are essential.

What does a Tier 2 IT technician do?

A Tier 2 IT technician provides advanced technical support to resolve complex hardware and software issues that Tier 1 cannot fix. They troubleshoot network problems, install and configure systems, and may assist with server management, often using remote tools and requiring relevant certifications like CompTIA A+ or Network+. They typically work in a help desk environment and escalate issues when necessary.

What are some of the most common challenges faced by Tier 2 IT support professionals, and how can they be addressed?

Tier 2 IT support professionals often encounter complex technical issues that cannot be resolved by Tier 1 support, requiring strong problem-solving skills and in-depth knowledge of systems. Common challenges include diagnosing escalated incidents, managing multiple priorities under tight deadlines, and balancing hands-on troubleshooting with effective communication. To address these challenges, it's important to stay current with technical training, develop strong documentation habits, and actively collaborate with both Tier 1 and Tier 3 teams for knowledge sharing and escalation management. Building rapport with end-users and maintaining clear communication can also help ensure issues are resolved efficiently.

What are the key skills and qualifications needed to thrive as a Tier 2 IT Support Specialist, and why are they important?

To thrive as a Tier 2 IT Support Specialist, you need a solid foundation in troubleshooting, operating systems, networking concepts, and typically an associate’s or bachelor’s degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Desktop Support are highly valuable. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and support end-users. These skills and qualifications are crucial for efficiently diagnosing and resolving escalated technical problems, ensuring minimal downtime and user satisfaction.
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Infographic showing various Tier 2 It job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Temporary. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
Tier 2 Technician

Tier 2 Technician

Leidos

Las Cruces, NM • On-site

$73K - $132K/yr

Full-time

Posted yesterday

Leidos rating

8.4

Company rating: 8.4 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

55th of 426 rated business services

Job description

The Digital Modernization Sector at Leidos has an opening for a Tier II Network Technicianto support computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

  • The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
  • Respond to and resolve incident tickets.
  • Draft and implement standard network change requests.
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment).
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
  • Coordinate network operations, maintenance, repairs, or upgrades. (Knowledge of CISCO/Juniper RMA process).
  • Layer 1 and Layer 2 network experience (CAT5, SM/MM Fiber, Serial cables, SFP).
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs).
  • Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS.
  • Familiar (doesn't need to be a SME) with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE. Familiar with Visio, ServiceNow, and Confluence.
  • May have up to 10% COMSEC responsibilities.

Requirements

  • Required Clearance: TS/SCI with Poly
  • Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS Diplomaand 10 years.
  • Additional required qualifications include: Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
  • Working knowledge of basic routing fundamentals.
  • Ability to travel 25 percent of the time.
  • In order to be considered for this position, you must have a valid driver's license and an acceptable driving record.
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:February 10, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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