ZipRecruiter

Log In

1

Tier 1 Technical Support Jobs (NOW HIRING)

Vets Hired

Tier 1 Technical Support

Edwards, CA

$37K - $47K/yr

Job Summary The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues -- by phone and chat. You'll ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

About the Role As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll ...

ConnectUs Corp

Tier 1 Tech Support

King Of Prussia, PA · On-site

$23 - $25/hr

Serve as a first point of contact for end-user technical support requests, with a strong focus on ... The Tier 1 Tech Support professional plays an important role in maintaining both user productivity ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband ...

next page

Showing results 1-20

All JobsTier 1 Technical Support Jobs

Tier 1 Technical Support information

See salary details

$14

$26

$44

How much do tier 1 technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Tier 1 Technical Support specialist?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

More about Tier 1 Technical Support jobs

What cities are hiring for Tier 1 Technical Support jobs?

Cities with the most Tier 1 Technical Support job openings:

What states have the most Tier 1 Technical Support jobs?

States with the most job openings for Tier 1 Technical Support jobs include:

What job categories do people searching Tier 1 Technical Support jobs look for?

The top searched job categories for Tier 1 Technical Support jobs are:

Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 Technical Support

Vets Hired

Edwards, CA

$37K - $47K/yr

Full-time

Posted 5 days ago

Job description

Job Summary

The Tier 1 Technical Support professional provides first-level IT support and troubleshooting for software, network, hardware, and workstation issues. The role assists users, resolves basic technical problems, images and deploys computers, installs software and security updates, documents incidents, and escalates complex issues to higher-level technicians.

Key Responsibilities
  • Provide Tier 1 technical support for software, network, and workstation issues.
  • Troubleshoot incidents and identify root causes.
  • Image and configure computers.
  • Install software updates, security patches, and required configurations.
  • Document technical issues and resolutions in the ticketing system.
  • Escalate complex issues to Tier 2 technical support.
  • Deploy desktop workstations and laptops.
  • Provide professional customer service and technical assistance.
Required Qualifications
  • At least 2 years of Windows system administration and/or technical support experience.
  • Knowledge of Windows operating systems.
  • Experience supporting hardware and scientific peripherals.
  • Microsoft Endpoint Administrator or CompTIA A+ certification preferred.
  • DoD IAT Level II certification such as Security+ preferred.
  • Secret security clearance or ability to obtain one.