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Tier 1 Technical Support Jobs (NOW HIRING)

Robert Half

Tier 1 Technical Support

Brooklyn, IA · On-site

$34K - $43K/yr

We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command ...

Resound Networks LLC

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Tier 1 Technical Support Agent

Pampa, TX · On-site

$16 - $18/hr

Answering incoming Tier 1 Technical Support calls, creating tickets, following escalation policies * Maintaining status on open tickets * Scheduling installs/service calls for all markets * Assist ...

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

HR STAFFING SOLUTIONS INC

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Desktop Support Technician / Tier 1

Philadelphia, PA · On-site

$30 - $32/hr

DESKTOP SUPPORT TECHNICIAN/TIER 1 DUTIES TO BE PERFORMED The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is campus-based and ...

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All JobsTier 1 Technical Support Jobs

Tier 1 Technical Support information

See salary details

$14

$26

$44

How much do tier 1 technical support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist, and why are they important?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What are Tier 1 Technical Support specialists?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.
More about Tier 1 Technical Support jobs
What cities are hiring for Tier 1 Technical Support jobs? Cities with the most Tier 1 Technical Support job openings:
What states have the most Tier 1 Technical Support jobs? States with the most job openings for Tier 1 Technical Support jobs include:
What job categories do people searching Tier 1 Technical Support jobs look for? The top searched job categories for Tier 1 Technical Support jobs are:
Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 16% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 1 Technical Support

Tier 1 Technical Support

Robert Half

Brooklyn, IA • On-site

$34K - $43K/yr

Temporary

Posted 9 days ago

Job description

We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners.
Responsibilities:
• Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process.
• Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories.
• Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety.
• Diagnose problems involving operating systems, business applications, and interface components to keep users productive.
• Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed.
• Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately.
• Perform account support tasks in Active Directory, such as password resets and basic access assistance.
• Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations.
• Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.• At least 2 years of experience in desktop support, help desk, or technical support environments.
• Hands-on knowledge of Active Directory, including password resets and basic user support activities.
• Experience supporting Microsoft Windows systems and Microsoft Office 365 applications.
• Familiarity with ticketing systems and service desk workflows for incident tracking and resolution.
• Working knowledge of mobile device support, laptop hardware troubleshooting, and application support.
• Understanding of networking fundamentals, structured cabling, and remote support technologies.
• Strong communication skills with the ability to work effectively with users, vendors, and technical teams.
• Technical certifications such as A+ or Network+ are considered an advantage.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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