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Tier 1 Technical Support Jobs (NOW HIRING)

Brad Hall Companies

IT Support Tier 1

Idaho Falls, ID · On-site

$45K - $55K/yr

Provide Tier 1 technical support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a ...

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Tier 1 Technical Support information

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$44

How much do tier 1 technical support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist, and why are they important?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What are Tier 1 Technical Support specialists?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.
More about Tier 1 Technical Support jobs
What cities are hiring for Tier 1 Technical Support jobs? Cities with the most Tier 1 Technical Support job openings:
What states have the most Tier 1 Technical Support jobs? States with the most job openings for Tier 1 Technical Support jobs include:
What job categories do people searching Tier 1 Technical Support jobs look for? The top searched job categories for Tier 1 Technical Support jobs are:
Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier One Technical Support

Tier One Technical Support

Science Applications International Corporation

Aberdeen Proving Ground, MD • On-site

Full-time

Posted 26 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 207 rated it services

Job description


JOB DESCRIPTION:
SAIC is seeking a Tier 1 (Junior) Technical Support Analyst, with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development Command (CCDEVCOM), Engineering and Systems Integration (ESI) Directorate, Quick Reaction Capability (QRC) Branch (C5ISR-QRC). The goal of the C5ISR-QRC is to research and develop technologies that enable systematic processes for discovering, selecting, organizing, distilling, sharing, developing and using information to better understand the enemy and the enemy's environment during full-spectrum operations and provides advanced collection capabilities with the flexibility to address changes in the operational environment and signatures of interest to develop situational awareness by acquiring precise and timely information.
This is a full-time, on-site position on Aberdeen Proving Ground (APG), MD. The position is five days a week (Monday - Friday) but may require shift changes to cover off hours and weekends. NOTE: The position MAY change to 12-hour days with a shortened work week.
JOB DUTIES:
  • Provide real-time technical support to C5ISR TSIG Programs to include Picketline, TSPRING and SCAMP.
  • TSIG is a system of systems comprised of persistent, non-persistent and survey signals SIGINT systems with a novel network transport layer.
  • Material solutions include persistent (Picketline) and non-persistent (Trojan Soldier Portable Remote Intelligence Group - TSPRING) variants and survey (Survey Collection and Analysis Mobile Platform - SCAMP).
  • Provide base-level network support to include restoration of system access and minor system anomaly resolution.
  • Other duties will include Tier 1 level support covering:
    • User Account Management.
    • Monitor System Status.
    • Report on System Outages.
    • Log outage statistics.
    • Limited System/Service Restarts.
    • Escalating Tickets to Higher Tiers.

Qualifications
REQUIRED EXPERIENCE AND CLEARANCE:
  • Bachelors in Information Technology/Computer Science or equivalent technical degree and five (5) years or more experience; four (4) years of directly related experience can be accepted in lieu of degree.
  • IATII Level Certification in line with DoD 8570.
  • Relevant computing environment certification. (Linux+, MCSA, Red Hat Certified Administration).
  • Experience working with Windows OS and Linux.
  • Basic understanding management / operation of both Virtualization and Containerization technologies (LKVM, ESXi, HyperV, Docker, Podman, Kubernetes).
  • TS/SCI Security Clearance with a Counterintelligence (CI) polygraph or higher is required for consideration.
  • Candidate must be a US Citizen.
  • Dual Citizenship is a disqualifier for this position.

REQUIRED SKILLS:
  • Minimum 1 to 3 years' experience in information technology and information assurance, or equivalent relevant disciplines including industry (development Contractor) or DoW background.
  • Ability to read and understand network and electronic diagrams and troubleshoot system errors.
  • Ability to create, work, resolve, elevate and close-out work tickets in an ITSM application. (e.g., JIRA Service Management, I-Help).
  • Strong background in Microsoft Office tools.
  • Ability to build and maintain customer relationships and partnerships with stakeholders at all levels.
  • Knowledgeable of the following:
    • Coding (BASH).
    • Coding (Puppet).
    • YAML.
    • Network (TCP/IP).
    • Network (DHCP Server, Linux).
    • Network (DNS Server, Linux & Windows).
    • Provisioning (PXE / Anaconda).
    • Active Directory.
    • Niagara Files.
    • Public Key Infrastructure.

DESIRED SKILLS:
  • Familiarity with the systems being supported by this help desk.
  • Familiarity with communication security and signals intelligence designs and operations.
  • Familiarity with network operations and repair.
  • Familiarity with Quality Assurance (QA) policies and procedures for DoD systems.
  • Familiarity with satellite communications (SATCOM) and radio frequency (RF) systems.
  • Prior military IT or networking experience is a plus.

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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