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Tier 1 Technical Support Jobs (NOW HIRING)

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

SAIC

Tier One Technical Support

Aberdeen, MD · On-site

$80K - $120K/yr

Description SAIC is seeking a Tier 1 (Junior) Technical Support Analyst , with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$26.50/hr

Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant ...

AutoAlert

Tier 1 Technical Support

Kansas City, MO · Remote

Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this role:

AutoAlert

Tier 1 Technical Support

Kansas City, MO · On-site

$36K - $45K/yr

Description Tier 1 Technical Support Location - Kansas City Working Group - 3 Travel Required - No Classification - Non-Exempt Leadership Level - GS 3 to GS 4 *Core Competencies associated with this ...

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband ...

EIGENNET LLC

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IT Technical Support Specialist

Santa Rita, GU · On-site

$35K - $45K/yr

Provide Tier 1 and Tier 2 technical support to Government users through multiple support channels, including: * * Email. * Telephone. * Microsoft Teams. * Enterprise ticket tracking systems.

Bluewater Media

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Level 1 Technical Support Specialist

Clearwater, FL · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Level 1 Technical Support Specialist, you will be responsible for providing initial technical assistance and support to customers or clients experiencing issues with hardware, software, or ...

John Staurulakis, LLC

Tier 1 Tech Support Technician

Madison, MS

$30K - $38K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will collaborate with our Contact Center team to provide essential technical ... Provide essential Tier 1 support to customers in a professional and customary manner. * Answer ...

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All JobsTier 1 Technical Support Jobs

Tier 1 Technical Support information

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$14

$26

$44

How much do tier 1 technical support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What is a Tier 1 Technical Support specialist?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.
More about Tier 1 Technical Support jobs
What cities are hiring for Tier 1 Technical Support jobs? Cities with the most Tier 1 Technical Support job openings:
What states have the most Tier 1 Technical Support jobs? States with the most job openings for Tier 1 Technical Support jobs include:
What job categories do people searching Tier 1 Technical Support jobs look for? The top searched job categories for Tier 1 Technical Support jobs are:
Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 - Technical Support

CoCard Business

Roseville, CA • On-site

$21 - $26/hr

Full-time

Posted 21 days ago

Job description

Description
Location: Roseville, CA
Company: CoCard Business
About CoCard Business
CoCard Business delivers innovative payment technology solutions to businesses nationwide. Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce integrations, mobile payment solutions, custom API integrations, and industry-specific software platforms.
We are seeking a technically skilled IT Support Specialist to join our growing team. This role is ideal for someone who enjoys troubleshooting technology, solving complex technical issues, working directly with customers, and supporting mission-critical payment systems. The successful candidate will serve as the first point of contact for merchants, sales partners, and internal teams requiring technical assistance with hardware, software, networking, and payment processing solutions.
Position Overview
As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support for POS systems, payment terminals, networking equipment, software applications, and merchant account services. You will diagnose and resolve technical issues remotely and onsite while delivering an exceptional customer experience.
This position requires strong technical troubleshooting skills, attention to detail, and the ability to communicate technical concepts clearly to both technical and non-technical users.
Why Join CoCard?
  • Work with modern payment and POS technologies.
  • Gain exposure to networking, software support, hardware deployment, and fintech solutions.
  • Opportunities for technical growth and advancement.
  • Join a high-performing team supporting businesses across the United States.

Compensation: $21-$26 per hour
Please note: A background check and drug screening are required as part of the hiring process.
Responsibilities
$4a
Qualifications
$4b

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