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Tier 1 Technical Support Jobs (NOW HIRING)

I3 Broadband LLC

Tier 1 Support

East Peoria, IL · On-site

$17 - $19/hr

The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband ...

Metropolis

Technical Support Technician, Tier 2

Chicago, IL · On-site

$38K - $48K/yr

They are seeking a proactive Technical Support Technician, Tier 2 to provide advanced IT support, mentor Tier 1 staff, and lead IT projects to maintain robust IT infrastructure. Responsibilities ...

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 1 (hybrid)

Twinsburg, OH · On-site

$55K - $65K/yr

This role requires a broad array of technical knowledge and troubleshooting skills to support our clients located throughout Northeast Ohio. The primary responsibilities include being the first point ...

Revelyst

Technical Product Support Agent

San Diego, CA · On-site

$21 - $22.50/hr

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective ...

INTEGRATED IT GROUP LLC

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Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective ...

Revelyst

Technical Product Support Agent

San Diego, CA · On-site +1

$21 - $22.50/hr

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 ...

Mays Plus

Support Analyst - Tier 1

Mckinney, TX · On-site

Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices ...

Career Search

Support Analyst - Tier 1

Mckinney, TX · Hybrid

Non-Exempt Position Summary The Support Analyst Tier 1 provides first-level technical support to staff in a home health environment, ensuring reliable access to systems, applications, and devices ...

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All JobsTier 1 Technical Support Jobs

Tier 1 Technical Support information

See salary details

$14

$26

$44

How much do tier 1 technical support jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist, and why are they important?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What are Tier 1 Technical Support specialists?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.
More about Tier 1 Technical Support jobs
What cities are hiring for Tier 1 Technical Support jobs? Cities with the most Tier 1 Technical Support job openings:
What states have the most Tier 1 Technical Support jobs? States with the most job openings for Tier 1 Technical Support jobs include:
What job categories do people searching Tier 1 Technical Support jobs look for? The top searched job categories for Tier 1 Technical Support jobs are:
Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 1 Support

Tier 1 Support

I3 Broadband LLC

East Peoria, IL • On-site

$17 - $19/hr

Full-time

Posted 17 days ago

Job description

Job Summary:

Tier 1 Support Specialists work with customers and staff across all i3 Broadband service areas. The Tier 1 Specialist provides technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband products and services.

Duties/Responsibilities:
  • Handle customer inquiries promptly and effectively through various communication channels.
  • Maintain up-to-date and accurate customer records.
  • Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
  • Provide support for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
  • Work within our ticketing system to document all customer interactions including requests for technical assistance, steps taken to resolve them, and specific time frames for scheduled appointments.
  • Educate and assist customers with troubleshooting i3 Broadband provided equipment, as well as assist in some basic home networking support.
  • Escalate issues to Tier 2 as needed to assist in diagnosing network issues. Use appropriate communication and documentation to inform the team of important issues and information which will help improve team performance.
  • Participate in the on-call rotation as agreed by the Tier One Support team. When on-call, be prepared to address technical issues at all times.
Required Skills/Abilities:
  • Willing and has a desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
  • Inquisitive and analytical with a passion for technology.
  • Delight in providing outstanding customer satisfaction.
  • Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Must be computer proficient with a basic and diverse understanding of consumer electronics.
  • Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer inquiries.
  • Ability to work independently and maintain confidentiality.
  • Ability to handle and prioritize multiple tasks each day.
  • Strong documentation skills and ability to identify and produce clear, comprehensive written instructions and technical documentation that other people can understand.
  • Must be detail-oriented and work as part of a team.
  • Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule.
  • Willing to train, accept feedback and learn the job according to i3 standards.
Education/Experience:
  • No prior experience is necessary, however, previous customer service or IT-related experience such as IT helpdesk is preferred.
  • High School diploma/GED
  • Must have a clean driving record and the ability to pass a criminal background check.
Physical Requirements:
  • Must be able to sit at a desk for extended periods, working at a computer for up to 8 hours per day.
  • Ability to communicate orally and in writing.
  • Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.
Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business need.