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Tier 1 Technical Support Jobs (NOW HIRING)

Bitfocus

Technical Support Analyst

Las Vegas, NV

$39K - $82K/yr

We are seeking a highly motivated and experienced Tier One - Technical Support Analyst to join our Technical Support team. The vital role of all Technical Support Analysts at Bitfocus is ensuring a ...

unWired Broadband

Be Seen First

Level 1 Technical Support

Fresno, CA · On-site

$17 - $22/hr

Level 1 Technician unWired is searching for an attentive Level 1 Technician to join our Technical Support team. Reporting to the Level 1 Supervisor, this position is responsible for supporting our ...

CoCard Business

Tier 2 Technical Support

Roseville, CA · On-site

This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support. The ideal candidate possesses strong experience supporting Windows-based ...

TEKsystems

Tier 2 Technical Support

Seattle, WA

$35 - $40/hr

The ideal candidate is a technical problem-solver and a supportive mentor who can ensure high-quality service delivery, maintain team productivity, and act as a bridge between Tier 1 support and ...

New

TEKsystems

Tier 2 Technical Support

Seattle, WA

$35 - $40/hr

The ideal candidate is a technical problem-solver and a supportive mentor who can ensure high-quality service delivery, maintain team productivity, and act as a bridge between Tier 1 support and ...

New

W.B. Mason

Technical Support Analyst

Boston, MA · On-site

$50K - $60K/yr

Providing Tier 1 technical support to W.B. Mason employees, addressing IT issues and cases with a focus on quick resolution and user education. * Delivering exceptional customer service by thoroughly ...

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All JobsTier 1 Technical Support Jobs

Tier 1 Technical Support information

See salary details

$14

$26

$44

How much do tier 1 technical support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 1 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Tier 1 Technical Support vs Help Desk Technician?

AspectTier 1 Technical SupportHelp Desk Technician
CredentialsBasic certifications (e.g., CompTIA A+)Similar certifications, often the same
Work EnvironmentCall centers, remote support, on-siteHelp desks, call centers, remote support
Employer & IndustryIT service providers, tech companiesIT departments, service providers
Common Search/ComparisonYesYes

Both roles involve providing basic technical assistance, troubleshooting common issues, and supporting end-users. While they often overlap, Tier 1 Technical Support typically emphasizes initial issue diagnosis and escalation, whereas Help Desk Technicians may handle a broader range of user inquiries and support tasks.

What are the key skills and qualifications needed to thrive as a Tier 1 Technical Support specialist, and why are they important?

To succeed as a Tier 1 Technical Support specialist, you need a foundational understanding of computer systems, troubleshooting techniques, and customer service principles, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is essential. Strong communication, patience, and active listening are crucial soft skills for effectively assisting users and managing challenging situations. These skills and tools enable efficient resolution of basic technical issues, ensuring customer satisfaction and smooth IT operations.

What are some common challenges faced by Tier 1 Technical Support representatives, and how are they typically addressed?

Tier 1 Technical Support representatives often encounter challenges such as managing high ticket volumes, handling diverse technical issues with limited information, and communicating complex solutions to users with varying technical backgrounds. These challenges are typically addressed through comprehensive onboarding, ongoing training, and access to a robust knowledge base. Strong teamwork and escalation procedures also help ensure that issues beyond Tier 1 scope are efficiently referred to higher support levels, allowing representatives to focus on resolving common problems quickly and accurately.

What are Tier 1 Technical Support specialists?

Tier 1 Technical Support specialists are the first line of assistance for customers experiencing technical issues with a product or service. They handle basic troubleshooting, answer common questions, and resolve simple problems such as password resets, software installations, or connectivity issues. If the problem is more complex or requires specialized knowledge, Tier 1 specialists escalate the issue to higher-level support teams. Their goal is to provide quick and effective solutions to ensure customer satisfaction.
More about Tier 1 Technical Support jobs
What cities are hiring for Tier 1 Technical Support jobs? Cities with the most Tier 1 Technical Support job openings:
What states have the most Tier 1 Technical Support jobs? States with the most job openings for Tier 1 Technical Support jobs include:
What job categories do people searching Tier 1 Technical Support jobs look for? The top searched job categories for Tier 1 Technical Support jobs are:
Tier 1 Technical Support jobs near you
Infographic showing various Tier 1 Technical Support job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Specialist- Tier 1

Technical Support Specialist- Tier 1

Virtuous Software

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About Us
Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
Our talented team is driven to disrupt the status quo in the nonprofit sector. We are hungry, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences to the world's leading nonprofits
We also recognize the importance of giving back and making a difference in the communities where we live and work. That's why we practice radical generosity by volunteering at nonprofits or going the extra mile for our team and the customers we serve. We take our work seriously, but we don't take ourselves too seriously. We believe that life is too short not to love what you do.
The ideal candidate for Virtuous embodies our values by:
  • Asking questions with a spirit of curiosity
  • Giving feedback freely with candor & grace, welcoming it in return
  • Displaying a passion for philanthropy and technology
  • Serving with joy. Everyone is willing to make the coffee!
  • Celebrating the wins & milestones of others
  • Assuming good intent & demonstrating trust in others
  • Pursuing relationships with people different from themselves & creates space to be human

Find our core values & more here.
We are giving priority to applicants located in Phoenix, AZ, to support our hybrid work model.
Position Summary
As a Technical Support Specialist at Virtuous, you will be part of our Tier 1 team providing exceptional customer service and support to our customers. Employing a proactive and engaged method, you'll be responsible for taking a hands-on role at the forefront, addressing customer issues through email-based tickets and promptly responding to incoming calls. You'll gain expertise in different areas of the Virtuous product portfolio, becoming skilled at recognizing, evaluating, and resolving issues with speed and precision.
Responsibilities
  • Respond to incoming support tickets from customers received via email or phone using Zendesk with exceptional attention to detail.
  • Achieve and maintain key metrics such as ticket closures, response time, full resolution times, and CSAT.
  • Innovation is key. It's necessary to propose creative solution(s)- i.e. using a feature maybe outside of its initial design intent if it helps get a customer closer to accomplishing a task.
  • Demonstrate a strong ability to troubleshoot and resolve issues even when faced with unfamiliar or complex scenarios. Proactively seek out information, leverage problem-solving skills to identify and offer inventive workarounds in dynamic and challenging situations.
  • Detect, analyze, and communicate bugs to the Tier 2 support team through thorough investigation and supporting evidence
  • Keep customers informed about the status of their issues, providing regular updates and setting clear expectations.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work closely with the rest of the Virtuous Customer Success team to ensure positive customer health and experience.
  • Adapt to new challenges and responsibilities as they arise in a dynamic work environment.

You Must Have
  • 2+ years B2B SaaS Technical Support experience
  • Experience with CRM systems.
  • Former use of a ticketing system such as Zendesk, Intercom, Freshdesk, etc.
  • Must have an analytical mindset and ability to troubleshoot/test use cases and issues in software.
  • Ability to manage workload based on changing priorities.
  • Clear and articulate communication skills.
  • Phenomenal organizational skills.
  • Desire for constant growth personally and professionally.
  • The ability to thrive in a fast-paced, flexible start-up environment.
  • Ability to take your work seriously without taking yourself too seriously.

Nice To Have
  • Hands-on experience working with merchant/payment processors like Stax, Stripe, and Authorize.Net.

What We Offer
  • Market competitive pay leveraging Carta data
  • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
  • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days
  • We value our employee's work-life balance and encourage taking advantage of Unlimited PTO
  • Supportive time off including paid volunteer days and company holidays
  • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well)
  • We pride ourselves on Community and host exciting company outings and events.

We've recently noticed an increase in recruitment scams where individuals are impersonating recruiters to obtain personal or financial information through fraudulent interviews and job offers.
Please note that all legitimate communication from Virtuous will only come from the @virtuous.org domain. If you receive a message from other domains, even if they look similar (e.g., virtuouscareers.org or virtuousjobs.com), they are not legitimate and we recommend disregarding it immediately.

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