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Tier 2 Jobs in Texas (NOW HIRING)

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

ARA

Tier 2 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San ...

Sena Technologies

Technical Support - Tier 2

Irving, TX · On-site

We are seeking a Technical Support - Tier 2 who is responsible for delivering excellent customer service by responding to inquiries, resolving issues, and providing product or service information in ...

Peraton

MHS Genesis Tier 2 Analyst (SCA)

San Antonio, TX · On-site

$66K - $106K/yr

Tier 2 staff works closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier 2 position is primarily focused on providing MHS Genesis ...

BAL

Client Experience Tier 2 Specialist

Dallas, TX

$17.75 - $22/hr

Client Experience Tier 2 Specialist Job Category: Non Manager Location: Dallas, TX Description Who We Are: BAL is a team of brilliant people who change lives through elite immigration work and ...

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Tier 2 information

See Texas salary details

$21.5K

$50.4K

$89.3K

How much do tier 2 jobs pay per year?

As of May 28, 2026, the average yearly pay for tier 2 in Texas is $50,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,375.00 and $57,163.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Specialist, and why are they important?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

What are popular job titles related to Tier 2 jobs in Texas? For Tier 2 jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Tier 2 jobs in Texas look for? The top searched job categories for Tier 2 jobs in Texas are:
Tier 2 jobs near you
Infographic showing various Tier 2 job openings in Texas as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,432 per year, or $24.2 per hour.
Tier-2 Support:

Tier-2 Support:

Donato Technologies, Inc

Frisco, TX • On-site

$40 - $45/hr

Contractor

Posted yesterday

Job description

Tier-2 Support:
 

  • Perform Incident, Problem and Change Management

  • Knowledge of ITIL v3 is recommended

  • Perform lifecycle management action

  • Document all incident resolution in detail, making them available for re-use and as input for the automation team

  • Monitor the performance of automation (Ansible, Python and ServiceNow AIOPS capabilities).

  • Knowledge or Red Hat OCP is highly recommended (RH OCP Administration certification)

  • Knowledge of Telco applications is highly recommended (e.g. Mavenir IMS, Nokia 5G, Cisco ACI, etc.)

  • SRE mindset

  • Continuous improvement attitude – always looking to make things better

  • Flexibility expected to take on an incidental L1 shift when required