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Tier 2 Jobs (NOW HIRING)

VC5 Consulting

Desktop Support - Tier 2

Jacksonville, FL · On-site

This role focuses on providing tier two IT support across multiple locations, addressing help desk tickets, and resolving networking, hardware, and software issues. The new hire will collaborate with ...

Netsurit US

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Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

LinTech Global Inc.

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position ...

AAC

Deskside Technician (Tier 2)

Washington, DC · On-site

$23 - $29.25/hr

Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex financial system issues, managing business process analysis activities, supporting Oracle Federal ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in ...

Ztek Consulting

UCCE Tier-2 Engineer

Durham, NC · On-site

$64K - $100K/yr

UCCE Tier-2 Engineer Position Type: Fulltime Location: RTP, NC 5 - 8 years of experience Desired Skills : Cisco UCCE Salary Range : $64,000-$100,000 a year Must Have Technical/Functional Skills: A ...

AAC

Desktop Tier 2 Technician

Rockville, MD

$20.75 - $26.25/hr

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and ...

AAC

Tier 2 Deskside Technician

Fort George G Meade, MD

$22.50 - $28.50/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

AAC Inc

Desktop Tier 2 Technician

Bethesda, MD

$21.75 - $27.50/hr

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and ...

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Tier 2 information

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$24.5K

$57.3K

$101.5K

How much do tier 2 jobs pay per year?

As of Jul 5, 2026, the average yearly pay for tier 2 in the United States is $57,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Tier 2 support specialists, and how can they be managed?

Tier 2 support specialists often handle more complex technical issues that couldn't be resolved by Tier 1, which can mean dealing with frustrated customers and troubleshooting unfamiliar problems. This requires strong problem-solving skills, patience, and the ability to communicate technical solutions clearly. Collaborating closely with Tier 1 teams and sometimes escalating to Tier 3 or engineering is common. To manage these challenges, it's important to maintain detailed documentation, actively share knowledge within the team, and continuously update technical expertise through training and peer learning.

What are the key skills and qualifications needed to thrive as a Tier 2 Support Specialist, and why are they important?

To thrive as a Tier 2 Support Specialist, you need in-depth technical troubleshooting skills, knowledge of operating systems and networks, and typically a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is commonly required. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with other IT teams. These competencies ensure timely resolution of complex issues, enhance user satisfaction, and maintain efficient IT operations.

What is tier 2 job?

A Tier 2 job typically refers to a mid-level position within an organization or support structure, often involving more responsibility than Tier 1 roles but less than Tier 3. In IT and customer support, Tier 2 roles handle more complex issues requiring specialized knowledge, troubleshooting skills, and sometimes certifications. These positions often require experience, technical skills, and the ability to work independently or with a team to resolve escalated problems.

What is tier 2 salary?

The salary for a Tier 2 position varies depending on the industry, location, and experience level. Generally, Tier 2 roles are considered mid-level positions and tend to have higher pay than entry-level roles, often ranging from $40,000 to $70,000 annually. Factors such as certifications, skills, and company size can influence the specific salary offered.

What are Tier 2 jobs?

Tier 2 jobs typically refer to positions that require intermediate-level skills and experience, often involving more complex tasks than entry-level (Tier 1) roles. Employees in Tier 2 positions usually provide technical support, problem-solving, or specialized services within a company. These roles may also serve as a bridge between frontline staff and upper management, helping to resolve issues that frontline employees cannot handle. Tier 2 jobs often require a certain amount of experience and technical knowledge relevant to the industry. Advancement to Tier 2 roles can be a stepping stone to higher-level positions within an organization.

What is the difference between Tier 2 vs Customer Service Representative?

AspectTier 2Customer Service Representative
Required CredentialsTechnical certifications, relevant experienceHigh school diploma or equivalent, basic communication skills
Work EnvironmentTechnical support centers, IT departmentsCall centers, retail, service industries
Employer & Industry UsageIT, telecommunications, technical supportRetail, hospitality, general customer service
Common Search & ComparisonMore technical, problem-solving rolesGeneral customer interaction roles

Tier 2 roles typically involve technical support with specialized skills and certifications, often in IT or telecommunications. Customer Service Representatives focus on general customer interactions, requiring less technical expertise. While both roles involve assisting customers, Tier 2 positions are more technical and require specific credentials, whereas Customer Service Representatives handle broader, less technical inquiries.

What kind of jobs qualify for Tier 2 sponsorship?

Tier 2 sponsorship typically applies to skilled jobs in fields such as IT, engineering, healthcare, and finance that require specific qualifications and experience. Employers must demonstrate the role cannot be filled locally and often need to meet salary and skill level requirements, with applicants usually needing a relevant visa or work permit. The job must be on the list of eligible occupations for Tier 2 sponsorship in the relevant country.

What is a Tier 2 employee?

A Tier 2 employee typically refers to a support or technical staff member who handles more complex issues than Tier 1, often requiring specialized knowledge or skills. They may assist in troubleshooting, resolving escalated problems, and providing advanced customer service within an organization’s support structure.
More about Tier 2 jobs
What states have the most Tier 2 jobs? States with the most job openings for Tier 2 jobs include:
What job categories do people searching Tier 2 jobs look for? The top searched job categories for Tier 2 jobs are:
Tier 2 jobs near you
Infographic showing various Tier 2 job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 16% Part Time, and 8% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,346 per year, or $27.6 per hour.
Desktop Support - Tier 2

Desktop Support - Tier 2

VC5 Consulting

Jacksonville, FL • On-site

Other

Posted 5 days ago

Job description

This role focuses on providing tier two IT support across multiple locations, addressing help desk tickets, and resolving networking, hardware, and software issues. The new hire will collaborate with a growing team to enhance IT operations and will receive on-the-job training during the first week. This opportunity is ideal for those who thrive in fast-paced environments and are eager to contribute to a newly forming team.

Key Responsibilities:

  • Provide tier two support for help desk tickets, ensuring timely resolution of networking, hardware, and software issues.
  • Collaborate with team members across four locations to enhance IT operations and support processes.
  • Utilize imaging tools to build and configure laptops for end-users, ensuring a smooth setup experience.
  • Maintain accurate documentation of support activities and ticket resolutions using ticketing systems.

Required Qualifications:

  • Demonstrated tier two experience on the help desk, handling complex technical issues.
  • Hands-on experience with Active Directory, including user management and troubleshooting.
  • Proven experience in networking, with the ability to diagnose and resolve connectivity issues.
  • Familiarity with ticketing systems and remote support tools to manage and track support requests.

Join a dynamic team in a fast-paced IT support environment where you can make a significant impact by solving real technical challenges and shaping the future of IT operations.

Apply