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Remote Service Desk Manager Jobs in Virginia (NOW HIRING)

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Company Description QBE LLC is a leading management and technology consulting organization for the ... Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... The service desk only gets about 90 tickets daily and only a small fraction of those will be ...

New

Booz Allen Hamilton, Inc.

Help Desk Team Lead

Arlington, VA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0230195 Location: Arlington,VA,US Share job via: Share Help Desk Team Lead The Opportunity: Design, implement, and maintain strategic, multi-disciplinary IT programs ...

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Remote Service Desk Manager information

How to make $1000 a week remotely?

A Remote Service Desk Manager can increase earnings by working additional shifts, earning overtime, or taking on higher-level responsibilities that come with increased pay. Developing strong technical skills, certifications like CompTIA or HDI, and efficient remote communication can also help qualify for higher-paying roles or bonuses, contributing to a weekly income of $1000 or more.

How can I make 2000 a week working from home?

A Remote Service Desk Manager can increase earnings by working overtime, taking on additional shifts, or earning performance-based bonuses. Developing strong technical skills, certifications like CompTIA or ITIL, and efficient remote communication tools can also help maximize income potential within the role.

What is a Remote Service Desk Manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

How to make $80,000 a year working from home?

A Remote Service Desk Manager can earn $80,000 or more annually by gaining relevant certifications such as HDI or ITIL, developing strong technical and customer service skills, and gaining experience in remote support environments. Advancing to senior or specialized roles, working for larger organizations, or taking on additional responsibilities can also increase earning potential while working from home.

Is AI replacing IT's help desk?

As a Remote Service Desk Manager, understanding AI's role is important; AI tools are increasingly automating routine support tasks, but human oversight remains essential for complex issues and customer service. AI enhances efficiency but does not fully replace the need for skilled IT support staff. Continuous training in AI and automation tools is valuable for service desk professionals.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are the main challenges faced by a Remote Service Desk Manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What are the key skills and qualifications needed to thrive as a Remote Service Desk Manager, and why are they important?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Virginia? For Remote Service Desk Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Virginia look for? The top searched job categories for Remote Service Desk Manager jobs in Virginia are:
What cities in Virginia are hiring for Remote Service Desk Manager jobs? Cities in Virginia with the most Remote Service Desk Manager job openings:
Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Virginia as of July 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% Remote job distribution.
Service Desk/Ticket Manager (Remote)

Service Desk/Ticket Manager (Remote)

Oxley Enterprises®, Inc.

Stafford, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Location: Remote in any United States jurisdiction not excluded from this job advertisement.
Own the operational backbone of service delivery for a mission-critical platform supporting the Department of Veterans Affairs (VA). As the Service Desk/Ticket Manager, you will govern the end-to-end Jira workflow, Service Level Agreement (SLA) compliance reporting, and stakeholder communication supporting hundreds of requests across a multitude of applications.
Position Description: The Service Desk/Ticket Manager owns the operational process for all Requirements and Service Request intakes, tracking SLA compliance against response time standards and producing weekly trend reporting for VA leadership.
Minimum/General Experience: 5 years of experience in IT service management and service desk operations
Minimum Education: Bachelor's Degree in information technology, business administration, or related field; Information Technology Infrastructure Library (ITIL) Foundation certification (preferred)
Essential Skills/Qualifications:
  • Excellent experience managing end-to-end service request workflows in Jira including intake, classification, assignment, tracking, and closure for monthly tickets
  • Excellent ability to track, measure, and report service request response times against SLA standards
  • Excellent experience producing weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Excellent ability to reduce barriers and complexity for stakeholders requesting assistance, ensuring ease of access, clarity of request paths, and timely engagement
  • Excellent experience coordinating stakeholder training on service request intake procedures and expectations
  • Above average knowledge of Jira Service Management configuration including SLA rules, customer portals, and automated triage workflows
  • Above average ability to coordinate with Network Operations Center (NOC) Analysts and the Monitoring and Incident Manager to ensure consistent severity classification and escalation across all tickets
  • Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
  • Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance
  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:
  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check - Attendance and Degrees

Tasks/activities include, but are not limited to:
  • Establishes, implements, maintains, and documents VA-approved policies and procedures ensuring all requirements and service requests are processed through Jira
  • Reduces barriers and complexity for stakeholders requesting assistance, services, or communication with personnel, ensuring ease of access and clarity of request paths
  • Monitors and tracks all service request response times across Critical, High, Medium, Low, and Other severity classifications
  • Produces weekly Requirements and Service Request Response Time and Trend Reports identifying all requests that failed to meet minimum standards
  • Provides or coordinates stakeholder training ensuring clear instructions and expectations for Requirements and Service Request intake
  • Coordinates with NOC Analysts to ensure consistent severity classification, triage accuracy, and adherence to documented escalation procedures
  • Governs Jira workflow configuration in coordination with the Atlassian/Application Lifecycle Management (ALM) Administrator including SLA rules, intake forms, and automated routing
  • Contributes service request volume, trend, and compliance data to the Weekly Progress Report and Monthly Deliverables Report

Compensation & Benefits: The annual projected pay range for this position is $64,862 - $92,970 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program.

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