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Remote Service Desk Manager Jobs in Virginia (NOW HIRING)

QBE LLC

Service Desk Technician: Tier 2

Fort Belvoir, VA · Remote

Company Description QBE LLC is a leading management and technology consulting organization for the ... Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description This position is 100% remote, but candidates need to be able to work core Pacific time ... The service desk only gets about 90 tickets daily and only a small fraction of those will be ...

ICF

AI / Automation Engineer

Richmond, VA · Remote

Reporting to the Service Desk Manager, this roleis responsible forthe technical build-out of Tier ... Job Location: This is a remote-friendly position with occasional onsite requirements in the ...

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conduct quality audits of service desk tickets, calls, and chats to assess communication ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

  • Retirement

  • PTO

Service Desk / End User Services Main location: United States, Virginia, Arlington Position ID ... Ability to work independently, manage time effectively, and prioritize tasks. • Customer Service:

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Remote Service Desk Manager information

What is a remote service desk manager?

A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.

What are the key skills and qualifications needed to thrive as a remote service desk manager?

To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.

What are the main challenges faced by a remote service desk manager, and how can they be addressed?

A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.

What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?

AspectRemote Service Desk ManagerRemote Help Desk Supervisor
ResponsibilitiesOversees service desk operations, manages team performance, implements policiesSupervises help desk staff, handles escalations, ensures customer satisfaction
Required CredentialsITIL certification, relevant IT experience, leadership skillsCustomer service experience, technical knowledge, team management skills
Work EnvironmentRemote or on-site, strategic planning focusPrimarily remote, operational support focus
Industry UsageIT service management, tech companies, large organizationsIT support, customer service departments, SMBs

The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.

What are popular job titles related to Remote Service Desk Manager jobs in Virginia?

For Remote Service Desk Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Remote Service Desk Manager jobs in Virginia look for?

The top searched job categories for Remote Service Desk Manager jobs in Virginia are:

What cities in Virginia are hiring for Remote Service Desk Manager jobs?

Cities in Virginia with the most Remote Service Desk Manager job openings:

Remote Service Desk Manager jobs near you
Infographic showing various Remote Service Desk Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Technical Service Desk Specialist

Booz Allen Hamilton, Inc.

Virginia Beach, VA • On-site, Remote

$52K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
No
Job Number:
R0246363
Location:
Virginia Beach,VA,US
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Technical Service Desk Specialist
The Opportunity:
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications. Applies specific functional knowledge with general industry knowledge. Develops or contributes to solutions to a variety of problems of moderate scope and complexity. Works independently with some guidance.
What You'll Work On:
  • Provide Tier I and II technical support of multiple applications.
  • Manage and resolve Service Desk tickets in a high demand and fast-paced environment.
  • Monitor and address incidents reported by end-users, escalating to the appropriate teams or leadership as necessary.
  • Collaborate closely with engineering and management teams while maintaining professional and clear communication.
  • Identify and implement needed resolutions or workaround solutions for technical issues in a structured manner.

You Have:
  • Experience serving as the first point of contact for customers seeking technical assistance over the phone and email
  • Experience monitoring and maintaining the service desk ticketing system to ensure the timely resolution of issues
  • Ability to work independently and as part of a team in a fast-paced environment
  • Ability to communicate technical information to non-technical users
  • Secret clearance
  • HS diploma or GED

Nice If You Have:
  • Ability to learn emerging IT technologies with tools in War Data Platform (WDP), or FlankSpeed. Such as SharePoint administration, PowerApps, Foundry
  • Experience with ticketing systems and service management frameworks
  • Possession of strong written and communication skills with professionalism in interactions across all organizational levels
  • Possession of strong customer service skills
  • Bachelor's degree in IT, Computer Science, or Communications field
  • CompTIA Security+ or OS Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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