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Senior Service Desk Jobs in Virginia (NOW HIRING)

Select For Hire

Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

SAIC

Senior Service Desk Specialist

Springfield, VA

$40K - $80K/yr

ORA_ON_SITE Description SAIC is seeking a  Service Desk Specialist  to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the  MAJESTIC Joint ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

Description SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team

IMIA, LLC

Service Desk Analyst IV

Portsmouth, VA · On-site

$80K - $90K/yr

SUMMARY Provide senior-level technical support, escalation leadership, service desk process improvement, mentoring, and operational coordination for end users across the organization. The Service ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk ...

SAIC

Senior Service Desk Specialist

Springfield, VA · On-site

$40K - $80K/yr

In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority ...

Everfox

Senior Manager, Service Desk

Herndon, VA · On-site

The Senior Manager, Service Desk provides strategic and operational leadership for Everfox's IT Service Desk, ensuring secure, reliable, and customerfocused IT support across the enterprise. This ...

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All JobsService Desk JobsSenior Service Desk JobsSenior Service Desk Jobs in Virginia

Senior Service Desk information

See Virginia salary details

$36.7K

$105.7K

$132.4K

How much do senior service desk jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior service desk in Virginia is $105,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,700.00 and $115,500.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Virginia?

The most popular types of Service Desk jobs in Virginia are:

What are popular job titles related to Senior Service Desk jobs in Virginia?

For Senior Service Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Virginia look for?

The top searched job categories for Senior Service Desk jobs in Virginia are:

What cities in Virginia are hiring for Senior Service Desk jobs?

Cities in Virginia with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Virginia as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $105,687 per year, or $50.8 per hour.

Sr. Service Desk Analyst

Select For Hire

Richmond, VA • On-site

$20 - $27.50/hr

Full-time

Re-posted 21 days ago

Job description

\n <\/head>\n \n

A leading Richmond based tech services organization is looking for a Sr<\/b>. Service Desk Analyst<\/b> to manage the delivery of technical issue resolution and infrastructure support within an enterprise environment.
<\/p>

         <\/span><\/span><\/span> Documents and submits incident resolutions to the knowledge database in order to assist other Service Desk Analysts with problem resolutions.<\/span>
<\/p>

         <\/span><\/span><\/span> Manage service desk queue management operations, as necessary<\/span>
<\/p>

o   <\/span><\/span><\/span> Review tickets which have been assigned to the Service Desk via the IT Service management system<\/span>
<\/p>

o   <\/span><\/span><\/span> Review, resolve, or route those tickets as appropriate<\/span>
<\/p>

o   <\/span><\/span><\/span> Inform the service desk staff of critical incidents and provide routing, categorization, and related ticket data<\/span>
<\/p>

         <\/span><\/span><\/span> Participate in major incident bridge lines to provide feedback of call and ticket data relating to the incident and to pass along guidance to the other agents on progress.<\/span>
<\/p>

         <\/span><\/span><\/span> Provide status updates regarding major incidents to impacted users.<\/span>
<\/p>

         <\/span><\/span><\/span> Create, review, and publish knowledge base articles<\/span>
<\/p>

         <\/span><\/span><\/span> Assist in the development of junior team members, furnishing training on process and technology<\/span>
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         <\/span><\/span><\/span> Provide meticulous, customer\-focused support and handle escalations from other team members<\/span>
<\/p>

Qualifications and Experience:
<\/p>

         <\/span><\/span><\/span> 4+ years' relevant experience<\/span>
<\/p>

         <\/span><\/span><\/span> Associates degree or 2 years of relevant experience in a technical field or customer service environment.<\/span>
<\/p>

         <\/span><\/span><\/span> Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline<\/span>
<\/p>

         <\/span><\/span><\/span> ITIL Foundation V3 or V4 Certification<\/span>
<\/p>

         <\/span><\/span><\/span> Experience with Citrix a huge plus<\/span>
<\/p>\n


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