ZipRecruiter

Log In

1

Service Desk Associate Jobs in Virginia (NOW HIRING)

Aretum

Service Desk Manager - Contingent

Arlington, VA · On-site

The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and ... Associate degree or additional equivalent experience. * CompTIA A+ certification. * Information ...

New

Aretum

Service Desk Manager - Contingent

Arlington, VA · On-site

The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and ... Associate degree or additional equivalent experience. * CompTIA A+ certification. * Information ...

New

Aretum

Service Desk Manager - Contingent

Arlington, VA · On-site

The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and ... Associate degree or additional equivalent experience. * CompTIA A+ certification. * Information ...

New

VP Management LLC

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management LLC

Front Desk Associate

Roanoke, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

The Fitness Equation

Front Desk Associate

Chantilly, VA · On-site

$14.25 - $18.50/hr

Front Desk Associate The Fitness Equation is looking for a professional, performance-driven Front ... exceptional service. This role also requires multitasking skills to manage an organized and ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

Front Desk Associate The Front Desk Associate serves as the first point of contact for members and ... This role is responsible for providing exceptional customer service, assisting with memberships and ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Scenthound

Front Desk Associate

Glen Allen, VA · On-site

$13 - $16.75/hr

Front Desk Associate Our Front Desk Associates play an essential role ensuring our dog parents have ... We are searching for a goal-oriented team member who has a passion for sales and customer service.

next page

Showing results 1-20

All JobsService Desk Associate JobsService Desk Associate Jobs in Virginia

Service Desk Associate information

See Virginia salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk associate in Virginia is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Service Desk Associate jobs in Virginia? For Service Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Virginia look for? The top searched job categories for Service Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Service Desk Associate jobs? Cities in Virginia with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.

Service Desk Manager - Contingent

Aretum

Arlington, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Public Trust Eligibility Required
This is a contingent position, meaning employment is dependent upon the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification.
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a skilled and motivated Service Desk Manager. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provides daily supervision and direction to staff who are responsible for service desk activities.
  • Manage staff conducting phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract.
  • Oversee personnel that are the first point of contact for troubleshooting hardware/software PC and printer problems.

Requirements
  • At least 5 years of experience managing an IT service desk.
  • Associate degree or additional equivalent experience.
  • CompTIA A+ certification.
  • Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
  • Strong demonstrated leadership abilities.
  • Experience researching and developing employee training and performance improvement plans.
  • Strong working knowledge of desktop and laptop hardware and peripherals.
  • Strong knowledge of Windows 10, and OSX operating systems and common office applications.
  • Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
  • Excellent proven written and verbal communication skills.
  • Strong problem solving and research skills.

Preferred Qualifications
  • Experience with ServiceNow.

Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements. Sponsorship is not available.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

Apply