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Service Desk Associate Jobs in Virginia (NOW HIRING)

Performance Food Group

IT Service Desk Lead

Richmond, VA · On-site

$27 - $32/hr

This role monitors service levels, coordinates escalations, supports incident response, and provides day-to-day guidance, coaching, and support to Service Desk associates. Functions as a team member ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Pounding Mill, VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Vacatia

Front Desk Associate

Virginia Beach, VA · On-site

$15/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our ...

The Fitness Equation

Front Desk Associate

Chantilly, VA · On-site

$13.75 - $17.50/hr

The Front Desk Associate is the first face a member, guest, or staff member sees when entering our ... exceptional service. This role also requires multitasking skills to manage an organized and ...

Vacatia, Inc.

Front Desk Associate

Virginia Beach, VA · On-site

$15/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! We're currently seeking a Front Desk Associate to join our resort team. As the first point of contact for our ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$13 - $16.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

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Service Desk Associate information

See Virginia salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service desk associate in Virginia is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Service Desk Associate jobs in Virginia? For Service Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Virginia look for? The top searched job categories for Service Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Service Desk Associate jobs? Cities in Virginia with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.
IT Service Desk Lead

IT Service Desk Lead

Performance Food Group

Richmond, VA • On-site

$27 - $32/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description


We Deliver the Goods:
  • Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
  • Growth opportunities performing essential work to support America's food distribution system
  • Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose
The Lead, IT Service Desk oversees daily service desk operations to ensure timely, effective technical support and consistent customer experience. This role monitors service levels, coordinates escalations, supports incident response, and provides day-to-day guidance, coaching, and support to Service Desk associates. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Primary Responsibilities
  • Lead day-to-day service desk operations across assigned team
  • Monitor ticket queues, call volumes, SLAs, and team performance
  • Serve as escalation point for major incidents and high-priority issues
  • Coach, mentor, and develop Service Desk Analysts
  • Ensure adherence to processes, documentation, and service standards
  • Drive consistent customer experience and professionalis
  • Coordinate with other IT teams during outages and major incidents
  • Analyze performance metrics and identify improvement opportunities
  • Support workforce planning (scheduling, coverage, onboarding
  • Promote knowledge management and continuous improvement culture
  • Resolve hardware, software, and system issues, as needed
  • Develop and maintain knowledge base articles and documentation
  • Performs other duties as assigned
  • Complies with all policies and standards

EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
Required Qualifications
• Associate's Degree/2-Year Technical
• 3 - 5 years IT support experience in Service Desk/IT Support
• Strong understanding of ITIL processes (Incident, Request, Problem)
• Experience with service desk KPIs
• Proven ability to lead and coach teams
• Outstanding verbal and written communication skills
Preferred Qualifications
• Bachelor's Degree or equivalent/experience
• CompTIA Network+ Certification
• MCDST - Microsoft Certified Desktop
Support Technician
Company Description
Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

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