ZipRecruiter

Log In

1

Service Desk Manager Jobs in Virginia (NOW HIRING)

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

The Service Desk Manager will be responsible for overall project management of complex IT contracts, managing employee groups, and providing technical direction and administrative support.

Centuria

Service Desk Manager

Alexandria, VA · On-site

Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and ...

Aretum

Service Desk Manager - Contingent

Arlington, VA · On-site

$105K - $130K/yr

The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests. Due to the nature of our work as a ...

Markel Corporation

Supervisor Service Desk

Richmond, VA · On-site

The Service Desk Supervisor reports to the Service Desk Manager and provides direct, hands-on oversight to the service desk team. Service Desk Supervisor Department overview The Markel Service Desk ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

... management (ITSM) principles and ITIL best practices to ensure service desk operations align with industry standards. • Understand service desk metrics and KPIs and use them to manage daily ...

TEKsystems

Service Desk/End User Services Manager

Mclean, VA · On-site

$110K - $130K/yr

Description We are seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period of active transformation. This role serves as the first line of defense for ...

Posted today

next page

Showing results 1-20

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Virginia

Service Desk Manager information

See Virginia salary details

$36.2K

$93.7K

$155.7K

How much do service desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service desk manager in Virginia is $93,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Virginia?

The most popular types of Service Desk jobs in Virginia are:

What are popular job titles related to Service Desk Manager jobs in Virginia?

For Service Desk Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Virginia look for?

The top searched job categories for Service Desk Manager jobs in Virginia are:

What cities in Virginia are hiring for Service Desk Manager jobs?

Cities in Virginia with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,708 per year, or $45.1 per hour.

Service Desk Manager

Constellation West

Alexandria, VA • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Constellation West is an award-winning company that delivers Information Technology (IT) engineering services and solutions worldwide. They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality standards.
Responsibilities:
• Manages daily operations of the OCIO Service Desk supporting USPTO users.
• Provides technical and administrative direction to service desk staff.
• Ensures adherence to SLAs, SOPs, and quality standards.
• Coordinates staffing, reporting, and continuous service improvement.
Qualifications:
Required:
• U.S. Citizenship required; Favorable Tier 1 Investigation (or immediate NBIS T1 suitability eligibility)
• Minimum five (5) years of successful Tier 1 support services leadership experience or equivalent
• 4-year degree in STEM, or substantial equivalent recent specialized experience in lieu
• Current ITIL certification
• Ability to work onsite from local contractor facility in Virginia
Preferred:
• Help Desk Institute (HDI) Support Center Manager or related HDI certification
Company:
Constellation West is an IT industry that offers IT engineering and cybersecurity servces, Founded in 1997, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply