ZipRecruiter

Log In

1

Service Desk Manager Jobs in Virginia (NOW HIRING)

Koniag Government Services

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

kgs

Service Desk Lead

Vienna, VA · On-site

The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...

Koniag

Service Desk Lead

Vienna, VA · On-site

The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...

Koniag, Inc.

Service Desk Lead

Vienna, VA · On-site

$80K - $100K/yr

The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...

kgs

Service Desk Lead

Vienna, VA · On-site

The Service Desk Lead will manage the performance of service level agreements and support clients to ensure that service levels are achieved. The Service Desk Lead is responsible for ensuring the ...

Everfox

Senior Manager, Service Desk

Herndon, VA · On-site

The Senior Manager, Service Desk provides strategic and operational leadership for Everfox's IT Service Desk, ensuring secure, reliable, and customerfocused IT support across the enterprise. This ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Manage help desk workforce scheduling, workload distribution, and queue management across multiple ...

The Fitness Equation

Front Desk Manager

Ashburn, VA · On-site

$17.50 - $22.50/hr

Front Desk Manager The Fitness Equation is looking for a professional, performance-driven Front ... Providing world class customer service during daily interaction with club members and guests ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices. Responsibilities * Direct daily Service Desk ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA · On-site

This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices. Responsibilities * Direct daily Service Desk ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

This role supervises Service Desk staff, manages workload and training, and ensures incident and service request resolution through ITIL-based practices. Responsibilities * Direct daily Service Desk ...

previous page

Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Virginia

Service Desk Manager information

See Virginia salary details

$36.2K

$93.7K

$155.7K

How much do service desk manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service desk manager in Virginia is $93,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Service Desk Manager jobs in Virginia? For Service Desk Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Virginia look for? The top searched job categories for Service Desk Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Desk Manager jobs? Cities in Virginia with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $93,708 per year, or $45.1 per hour.

Service Desk

Koniag Government Services

Vienna, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Koniag Government Services rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

53rd of 482 rated business services

Job description

Service Desk Representative

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. The shift is Monday to Friday, days. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 6am to 230pm. Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • Providing answers to general IT-related questions.
  • Managing the customer's ticketing queue.
  • Tier 1-2 troubleshooting.
  • Solving issues such as password resets, RSA tokens, or PKI certifications.
  • Notifying users of service disruptions.
  • Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
  • Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
  • Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
  • Imaging workstations to the latest operating systems.
  • Installing COTS software.
  • Installing virus updates on stand-alone systems.
  • Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
  • Receiving and troubleshooting calls from international and remote users for issue resolution.
  • Escalating issues to the customer that require more advanced technical knowledge.
  • Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

  • Shall have four years of relevant experience in web software development.
  • Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
  • Bachelor's degree in related field

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

What Koniag Government Services employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply