ZipRecruiter

Log In

1

Service Desk Manager Jobs in Virginia (NOW HIRING)

ASM Research

Service Desk Program Manager

Arlington, VA · On-site

The Service Desk Program Manager is responsible for the day-to-day execution and operational leadership of a basic technical project within program and customer guidelines. This role oversees service ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

Manage all Service Desk supervisors; * Coordinate Service Desk staff training sessions; * Liaise with the FDIC Service Delivery Designee; * Manage the development and issuance of Service Desk ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

Manage all Service Desk supervisors; * Coordinate Service Desk staff training sessions; * Liaise with the FDIC Service Delivery Designee; * Manage the development and issuance of Service Desk ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

Manage all Service Desk supervisors; * Coordinate Service Desk staff training sessions; * Liaise with the FDIC Service Delivery Designee; * Manage the development and issuance of Service Desk ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

Manage all Service Desk supervisors; * Coordinate Service Desk staff training sessions; * Liaise with the FDIC Service Delivery Designee; * Manage the development and issuance of Service Desk ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

Manage all Service Desk supervisors; * Coordinate Service Desk staff training sessions; * Liaise with the FDIC Service Delivery Designee; * Manage the development and issuance of Service Desk ...

Koniag Government Services

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an ... Managing the customer's ticketing queue. * Tier 1-2 troubleshooting. * Solving issues such as ...

New

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...

previous pagenext page

Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Virginia

Service Desk Manager information

See Virginia salary details

$36.2K

$93.7K

$155.7K

How much do service desk manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service desk manager in Virginia is $93,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $111,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Service Desk Manager jobs in Virginia? For Service Desk Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Virginia look for? The top searched job categories for Service Desk Manager jobs in Virginia are:
What cities in Virginia are hiring for Service Desk Manager jobs? Cities in Virginia with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $93,708 per year, or $45.1 per hour.

Help Desk Manager with Security Clearance

Integral Federal

Fairfax, VA • On-site

$120K - $135K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Overview The Help Desk Manager is r esponsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. * Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs). * Responsible for identifying and implementing service improvement initiatives. * Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs. * Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance. Qualifications Required: * Bachelor's Degree with 5 years of experience in IT support * 2 years of support as a Help Desk Manager * ITIL v4 Certified * Secret Clearance Preferred: * Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software. Salary range: $120,000 - $135,000 This role is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay. Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes: · Medical, Dental & Vision Insurance · Flexible Spending Accounts · Short-Term and Long-Term Disability Insurance · Life Insurance · Paid Time Off & Holidays · Earned Bonuses & Awards · Professional Training Reimbursement · Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability

Apply