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Network Help Desk Jobs in Virginia (NOW HIRING)

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Knowledge, Skills, and Abilities Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Collaborate with the client to resolve network-related events, incidents, and problems, including ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Collaborate with the client to resolve network-related events, incidents, and problems, including ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Hands-on familiarity with the network, telecommunications, and operating systems environment of the ...

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Diagnose and resolve hardware, software, network, and application-related issues in a timely and ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... Troubleshoot hardware, software, and network issues in classified environments. * Escalate complex ...

Endurance IT Services

Help Desk T1

Richmond, VA

$20 - $21/hr

Troubleshoot and resolve technical issues related to desktop systems, printers, and network ... Familiarity with remote desktop applications and help desk software. * Excellent problem-solving ...

ARES Solutions, Inc.

Be Seen First

Tier I Help Desk Technician - U.S. Citizens Only

Falls Church, VA · On-site

$21 - $30/hr

Knowledge of Information Technology network and systems technologies, processes, and methodologies ... At least 2 years of previous Help Desk experience. * At least 2 years' of previous Customer Service ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... client to resolve network-related events, incidents, and problems, including the delivery of ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

Monitor the network proactively to resolve issues and meet SLA targets * Support the IT Services ... Experience with a Help Desk technical support team * Hardware experience with Dell and Lenovo

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... Familiarity with military network environments and protocols JCS Solutions (JCS) is a premier ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... Familiarity with military network environments and protocols JCS Solutions (JCS) is a premier ...

NuAxis LLC

Help Desk Specialist

Falls Church, VA · On-site

We are seeking a Help Desk Specialist to support enterprise IT operations in a federal environment ... Troubleshoot desktop, application, and network issues * Manage Active Directory (accounts ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Virginia

Network Help Desk information

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$10

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$32

How much do network help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for network help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
What are popular job titles related to Network Help Desk jobs in Virginia? For Network Help Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Network Help Desk jobs in Virginia look for? The top searched job categories for Network Help Desk jobs in Virginia are:
Network Help Desk jobs near you

Helpdesk Support

STI

Chesterfield, VA • On-site

$19 - $25.75/hr

Full-time

Re-posted 16 days ago

Job description

Role: Helpdesk Support
Location: Chesterfield, VA
Duration: Long Term
Onsite work
Direct Client
Description:
Job description
The Help Desk Analyst 4 is responsible for assisting and providing technical support for LiveScan agencies statewide, to answer questions from agencies and IT suppliers about the LiveScan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned. The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Knowledge, Skills, and Abilities
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description. In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems; advanced customer relations skills; good verbal and written communication skills; ability to control and manage several projects simultaneously; working knowledge of MS Word, MS Excel, and MS outlook; and strong analytical and decision-making skills.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
Required
5
Years
expertise related to troubleshooting computer software/hardware problems
Required
5
Years
advanced customer relations skills
Required
5
Years
good verbal and written communication skills
Required
5
Years
ability to control and manage several projects simultaneously
Required
5
Years
working knowledge of MS Word, MS Excel, and MS outlook
Required
5
Years
strong analytical and decision-making skills
Required
5
Years

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