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Network Help Desk Jobs in Virginia (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... software, network, system/application access, and telecommunications systems - Using problem ...

AMERICAN SYSTEMS

Help Desk Specialist Manager

Arlington, VA · On-site

$130K - $182K/yr

The Help Desk Specialist Manager leads the staff and day-to-day operations of the technical service ... Coordinate with network, systems, application, cybersecurity, and engineering teams to restore ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega ... Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ...

Barbaricum

Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... Troubleshoot hardware, software, and network issues in classified environments. * Escalate complex ...

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site

Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega ... Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega ... Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ...

Belk

Help Desk Analyst

Danville, VA

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... network hardware and software and make needed upgrades and repairs

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... network hardware and software and make needed upgrades and repairs

3 Reasons Consulting

Help Desk Technician

Falls Church, VA · On-site

$60K - $70K/yr

Provide Tier I and Tier II technical support for hardware, software, network, and system-related ... Help Desk Technician(Junior) Education Associate's degree in Information Technology or a related ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application * Demonstrated ability to ...

Steamboat Group

Help Desk Specialist

Glen Allen, VA

Plan and implement network security, including managing host security, file permissions, file ... Qualifications High school diploma or GED and at least 3 years of Help Desk experience in a similar ...

Apogee Solutions

Help Desk Support Technician

Suffolk, VA · On-site

$30 - $35/hr

Expert knowledge of PC operating systems, e.g., MS-Windows, as well as networking and mail standards and demonstrated ability to work on a help desk software application * Demonstrated ability to ...

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Showing results 21-40

All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Virginia

Network Help Desk information

See Virginia salary details

$10

$20

$32

How much do network help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for network help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Virginia?

For Network Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Virginia look for?

The top searched job categories for Network Help Desk jobs in Virginia are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Technician

Alexandria, VA • On-site

Chenega IT Enterprise Services
See more jobs at Chenega IT Enterprise Servicesexternal

$19.50 - $26.25/hr

Full-time

Re-posted 16 days ago

Job description

Overview
Help Desk Technician
Ft Belvoir, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise.
The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
Responsibilities
  • Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
  • Serve as a coordinator with external support stakeholders as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communication System (JWICS), Secure Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
  • Install, maintain, and support baseline desktop/laptop images provided by Regional Network Enterprise Center (RNEC) Ft. Belvoir for NIPR and SIPR and Intelligence and Security Command/Ground Intelligence Support Activity (INSCOM/GISA) for JWICS, including Microsoft Windows operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other applications, like Adobe Acrobat, MS Edge, Google Chrome, computer drivers, encryption tools, and required security patches.
  • Monitor, remediate, and report any cybersecurity vulnerabilities and relevant changes applied during maintenance activities, including patches applied to resolve open IAVMs or configuration changes that affect compliance with applicable NIST SP 800-53 security controls.
  • Configure, diagnose, and correct problems on hardware, like personal computers (PCs), Multi-Function Devices, VOIP, VTCs, printers, scanners, plotters, modems, card readers, and other peripherals.
  • Perform upgrades and install new or replacement hardware.
  • Maintain Active Directory, adding systems or users, resetting passwords, diagnosing login problems, and identifying the source of a problem as a group policy or network.
  • Provide user account management support from creation through deletion, including SIPR token management for NIPR, DREN, SIPR, JWICS, SDREN, DDTE, BLCSE, and AWS GovCloud.
  • User accounts currently include AGC's Front Office, GRL, Engineer Research and Development Center (ERDC), World Association of Sustainable Environment (WASD), System Acquisition Support Division (SASD), Special Program Office (SPO), The Army Tactical Exploitation of National Capabilities (TENCAP) office at AGC/Ft. Belvoir Headquarters, US Army Corps of Engineers and Transatlantic Division (TAD), BLCSE, and AWS GovCloud.
  • Support secure and non-secure video systems, including Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools.
  • Schedule rooms and connections, and operate VTC equipment supporting approximately fifty sessions per month.
  • Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self-help and troubleshooting guides and provide input to weekly and monthly status reports, metrics, programmatic data calls, and deliverables as needed.
  • Assist with asset inventory, tracking changes, and applying updates to the master hardware and software list (i.e., Tenant Security Plan (TSP) for NIPR and SIPR and the Approval to Connect (ATC)) for JWICs utilizing a combination of physical inventory and an automated asset management system for tracking assets and generating reports.
  • Support efforts to decommission equipment and degauss and sanitize data from these decommissioned media or equipment.
  • Monitor usage of IT consumables, like toner, batteries, equipment filters, etc.
  • Shall install, operate, and maintain (IO&M) secure and non-secure video systems to include Video Teleconference (VTC) and desktop Local Area Network (LAN) VTC systems and web-based collaboration tools. (The contractor shall schedule rooms and connections and operate VTC equipment on a needed basis.)
  • Other duties as assigned

Qualifications
  • High school diploma or GED equivalent
  • 5+ years or more of logistics/operations/technical support or equivalent combination of education and experience
    • AA degree or 2-year tech school and 7+ years of experience (preferred)
  • DoD 8570 IAT II (Security+ minimum)
  • TS/SCI clearance required
  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:
  • Must have an advanced knowledge of a variety of computer software applications with word processing, spreadsheets, database (MS Word, Excel, Access, PowerPoint), and Outlook.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
#Chenega IT Enterprise Services, LLC
Estimated Salary/Wage
USD $32.47/Hr. Up to USD $40.87/Hr.

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