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Network Help Desk Jobs in Virginia (NOW HIRING)

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

ValidaTek

Help Desk Lead/CAB Manager

Arlington, VA · On-site

As the primary point of contact between the help desk and leadership, this manager will focus on ... Knowledge of networking and network-based software applications. * Knowledge in handling and ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

Centreville VA Jobs, Help Desk Analyst, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, Virginia Recruiters ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Provide support for network connectivity issues. * Document internal procedures and write relevant ...

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Showing results 21-40

All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Virginia

Network Help Desk information

See Virginia salary details

$10

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$32

How much do network help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for network help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What are popular job titles related to Network Help Desk jobs in Virginia?

For Network Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Virginia look for?

The top searched job categories for Network Help Desk jobs in Virginia are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Specialist with Security Clearance

Ascension Federal Services Inc

Springfield, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Job description

Help Desk Specialist Location: Springfield, VA, 20598 Clearance: TS/SCI Job Description: The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams. Responsibilities: * Provide technical support and assistance to end-users via phone, email, or in-person. * Troubleshoot and resolve technical problems related to software, hardware, and network issues. * Document issues and resolutions in a help desk ticketing system. * Escalate complex problems to higher-level support teams. * Assist with the installation, configuration, and maintenance of hardware and software. * Provide training and guidance to end-users on software and hardware usage. * Perform other related duties as assigned. Requirements: * Bachelor's degree in Computer Science or related field * 3+ years of experience in a help desk or technical support role * Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols * Excellent communication and customer service skills * Ability to work independently and in a team environment. * Strong problem-solving and analytical skills * Ability to prioritize and manage multiple tasks and projects. Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance/Vision insurance * Life insurance

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