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Network Help Desk Jobs in Virginia (NOW HIRING)

Sterling Engineering, Inc.

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Help Desk (Tier 1 support)

Richmond, VA · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk (Tier 1 Support) Location: Richmond, VA Employment Type: Contract-to-Hire Compensation ... Provide first-line technical support for hardware, software, printer, and network connectivity ...

New

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA

$26.44 - $35.78/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ... Provides phone and help-desk support for local and off-site users. * Maintains current knowledge of ...

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

Responsibilities : • Provide management and oversight of the cross-functional help desk service support team. • Provide second-tier technical support for desktop, laptop, and networked systems ...

Harmony Senior Services

Help Desk Manager

Roanoke, VA · On-site

  • Retirement

The Helpdesk Manager works closely with the Infrastructure & Network and Business Applications teams to ensure seamless support and operational continuity. Leadership & Team Management Lead, coach ...

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier ... The incumbent will coordinate closely with the Network Enterprise Center (NEC), USAREUR, and other ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Interact with network services, software systems engineering, and/or applications development to ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Virginia

Network Help Desk information

See Virginia salary details

$10

$20

$32

How much do network help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for network help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What are popular job titles related to Network Help Desk jobs in Virginia?

For Network Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Virginia look for?

The top searched job categories for Network Help Desk jobs in Virginia are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Analyst - Tier 2 - RQ224951 with Security Clearance

ASD, Inc.

Quantico, VA • On-site

$22 - $30.25/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

As a Help Desk Analyst T2 you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Analyst T2 joining our team to deliver front-line IT support that’s critical to NCIS mission operation, and network resources needed for investigative, cybersecurity and operational functions. How a Help Desk Analyst T2 will Make an Impact: Collaborates daily with IT specialists, system administrators, HQ front desk staff, and engineers to support NCIS personnel and mission operations. Works directly with technical teams to resolve advanced service requests, VIP escalations, technical issues, and coordination challenges using strong troubleshooting and communication skills. Supports a fast-paced environment where coordination, accuracy, high-priority VIP support, and timely responses are essential to NCIS mission continuity. Resolves incidents, manage executive-level support tasks, documents support actions, updates tracking systems, escalate recurring issues, and ensure mission continuity during weather or building closures. Uses advanced problem-solving skills, Cisco network troubleshooting, hardware/software diagnostics, mobile support, and IT service tools to deliver high-quality support. What You’ll Need to Succeed: Required Education: High School Diploma (AAS Preferred) Security + certification required Required Experience: Minimum 5+ years of IT support experience in a Help Desk environment Required Technical Skills: Executive Support; IT End User Support; IT Service Desk; Help Desk Support; Troubleshooting Security Clearance Level: Active Top-Secret clearance with SCI eligibility Required Skills and Abilities: Strong customer service and communication skills; Advanced troubleshooting abilities; Ability to support VIP users; Ability to work in a structured, fast-paced environment; knowledge of cisco routers/switches  Ability to work in a structured, fast-paced support environment Attention to detail and accurate documentation Preferred Skills: Former helpdesk experience utilizing ServiceNow or a Remedy ticket system Knowledge of IT systems and Office 365 Active Directory/Account creations DoD SAAR process, Experience supporting law enforcement or DoD environments; Familiarity with NCIS IT systems and mission structure Location: On Customer site

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