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Network Help Desk Jobs in Virginia (NOW HIRING)

SCCI

Help Desk Technician

King George, VA · On-site

$18.75 - $25.25/hr

In this position you will assist the System Administrators with installing and maintaining network ... The Help Desk Technician will work as part of a team as well as independently to troubleshoot ...

New

Veredus - DC

Teir 1 Help Desk

Herndon, VA · On-site

$20.50 - $27.75/hr

... Help Desk or Deskside support AND a MS Certification A qualified candidate will join a team who ... Resolve issues surrounding computer hardware, software, network, and telecommunications systems ...

ServiceSource (Virginia)

$16 - $20.50/hr

The Help Desk Agent provides Tier 0 and Tier 1 technical support to military members and other ... CompTIA A+, Network+, and/or Security+ certification, or ability to obtain and maintain these ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Interact with network services, software systems engineering, and/or applications development to ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Interact with network services, software systems engineering, and/or applications development to ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Interact with network services, software systems engineering, and/or applications development to ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$30 - $36.06/hr

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

IntraFi

Help Desk Technician

Arlington, VA

$30 - $36.06/hr

With a network of more than 3,000 financial institutions, we help support the institutions that ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Virginia

Network Help Desk information

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How much do network help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for network help desk in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Virginia?

For Network Help Desk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Virginia look for?

The top searched job categories for Network Help Desk jobs in Virginia are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $42,984 per year, or $20.7 per hour.

Help Desk Technician

SCCI

King George, VA • On-site

$18.75 - $25.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Overview
SCCI is seeking a Help Desk Technician to join our team! In this position you will assist the System Administrators with installing and maintaining network infrastructure components including but not limited to workstations, printers, and telephone system. The Help Desk Technician will work as part of a team as well as independently to troubleshoot complex problems and to determine and implement appropriate solutions with little supervision or assistance. To be successful in this role, you will need to be familiar with current technology standards and ongoing knowledge of technical trends within the industry to make recommendations for change where appropriate. This position is 100% on-site and located in King George, VA.
SCCI offers a comprehensive and competitive benefits package including Health, Dental, Vision, Life and Disability benefits, 401k with Company Match, time off consisting of 2 weeks of paid vacation, 48 hours of sick/personal leave, and 11 paid Holidays.
Responsibilities:
  • Troubleshoot, install, configure and maintain workstation and associated peripheral configurations (hardware and software)
  • Perform IT equipment moves for current employees and new hires
  • Monitor and report client-level computer system performance
  • Administer accounts, network rights, and access to systems and equipment
  • Perform and complete New Hire and Departure Checklist IT Tasks
  • Baseline reclaimed and new IT systems in accordance with established procedures and guidelines
  • Be able to enter, update, track and close out all assigned support tickets
  • Assists with the administration and maintenance of the telephone system, including setup and configuration of phone extensions and telephones, and the telephone database
  • Assist with Dell warranty part replacements
  • Track software licenses and physical assets
  • Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end-user training where required
  • IT equipment disposal, as needed
  • Other duties, as assigned

Essential Skills and Experience:
  • Must be a U.S. Citizen and be able to obtain and maintain an active Secret Security Clearance
  • High School Diploma
  • Knowledge of current Office 365 Suite, Intune management, Windows Server technologies, Active Directory and Group Policy administration
  • Ability to communicate and problem-solve individually as well as in a team environment
  • Excellent organizational & time-management skills
  • Strong customer service and communication skills
  • Basic understanding of networking, including TCP/IP, DNS, and DHCP
  • Knowledge of Windows 11 Professional baseline configuration processes
  • Microsoft Endpoint Manager (MEM) and Azure Active Directory (AAD)
  • Ability to work under stressful conditions and maintain a professional demeanor and rapport with end users at all times
  • Must be able to lift 50+ lbs on occasion

Preferred Skills and Experience:
  • 1 to 3 years experience in a system administration position preferred
  • Microsoft 365 Fundamentals
  • Any or all of the following certifications: CompTIA A+, Network+, Security+
  • Associate or Bachelors Degree in Computer Science or relevant field
  • Knowledgeable with Fortinet firewall devices
  • Basic PowerShell scripting knowledge
  • VoIP phone systems
  • VMware/Hyper-V Virtual Machine administration

SCCI is committed to providing a comprehensive and competitive benefits package to meet the needs of employees and their families. EOE of Veterans and Disabilities.

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