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Weekend Service Desk Jobs in Virginia (NOW HIRING)

Koniag Government Services

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government ...

New

kgs

Part-Time Service Desk - Weekends

Vienna, VA · On-site

Part time Service Desk - Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our ...

Markel Corporation

Supervisor Service Desk

Richmond, VA · On-site

The Markel Service Desk is a critical component of our organization's IT infrastructure. It serves as the primary point of contact for our users and customers who require assistance with IT-related ...

Koniag

Part-Time Service Desk - Weekends

Vienna, VA · On-site

Part time Service Desk - Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA · On-site

Part time Service Desk - Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk, ensuring effective ticket handling and excellent customer service while applying ITIL best practices.

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

May be requested to work evenings and weekends to meet program and contract needs. * Amount of ... You will oversee a team of service desk agents and service desk supervisors. You will be a member ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

Unissant

Service Desk Manager

Herndon, VA · On-site

We are seeking a Service Desk Manager to join our team and support our client. The ideal candidate is a customer-focused IT operations leader who combines technical depth, service management ...

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Weekend Service Desk information

See Virginia salary details

$8

$20

$37

How much do weekend service desk jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for weekend service desk in Virginia is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Weekend Service Desk jobs in Virginia? For Weekend Service Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Virginia look for? The top searched job categories for Weekend Service Desk jobs in Virginia are:
What cities in Virginia are hiring for Weekend Service Desk jobs? Cities in Virginia with the most Weekend Service Desk job openings:
Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Virginia as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.

Service Desk

Koniag Government Services

Vienna, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Koniag Government Services rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

52nd of 481 rated business services

Job description

Service Desk Representative

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. The shift is Monday to Friday, days. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 6am to 230pm. Essential Functions, Responsibilities & Duties may include, but are not limited to:

  • Providing answers to general IT-related questions.
  • Managing the customer's ticketing queue.
  • Tier 1-2 troubleshooting.
  • Solving issues such as password resets, RSA tokens, or PKI certifications.
  • Notifying users of service disruptions.
  • Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.
  • Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned
  • Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.
  • Imaging workstations to the latest operating systems.
  • Installing COTS software.
  • Installing virus updates on stand-alone systems.
  • Supporting hourly monitoring checks and escalating issues to the appropriate solver team.
  • Receiving and troubleshooting calls from international and remote users for issue resolution.
  • Escalating issues to the customer that require more advanced technical knowledge.
  • Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.

Requirements

  • Shall have four years of relevant experience in web software development.
  • Shall be able to demonstrate working in a 24/7 operational environment and working on call rotation.
  • Bachelor's degree in related field

Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.

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