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Weekend Service Desk Jobs in Virginia (NOW HIRING)

RiVidium, Inc

Service Desk Director

Alexandria, VA · On-site

Lead 24/7/365 service desk operations supporting customer issues across systems, websites ... Expected schedule includes 24/7/365 shift support, including nights, weekends, and holidays as ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

We are seeking a skilled Help Desk Specialist to join our Service Desk team supporting Platform Operations and Managed Application Services for a federal client. This role provides "Tier 1" technical ...

Marathon TS

Be Seen First

Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of contact for IT incidents and service requests, with an expanded focus on shift-left support, automation ...

RiVidium, Inc

Service Desk Lead

Alexandria, VA · On-site

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Lead to support our ... Expected schedule includes 24/7/365 shift support, including nights, weekends, and holidays as ...

Vamonos IT LLC

Service Desk Technician

Arlington, VA · On-site

$24 - $28.80/hr

Service Desk Technician Location: On-Site Arlington, VA Employment Type: Full-Time Vamonos IT, is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland ...

AMERICAN SYSTEMS

Service Desk Technician

Arlington, VA · On-site

$50K - $70K/yr

Responsibilities As a Service Desk Technician, you will have the opportunity to do the following: * Provide first-level contact and problem resolution for all users with assigned software application ...

ETalent

Service Desk Specialist II

Vienna, VA · On-site

Service Desk Specialist II Location: Vienna, VA Fulltime Shift: M-F 6:00am-2:30pm Clearance: Active ... Escalate issues to leadership as needed including after hours and weekend sending emails and ...

MetroStar

Service Desk Technician (6660)

Rosslyn, VA · On-site

$48 - $55/hr

As Service Desk Technician , you'll provide top tier customer support to end users in a fast paced and dynamic 24x7x365 environment with the goal to make an impact across the federal government. Our ...

ETalent

Service Desk Specialist II

Vienna, VA · On-site

Service Desk Specialist II Location: Vienna, VA Fulltime Shift: M-F 6:00am-2:30pm Clearance: Active ... weekend sending emails and calling on call support. • Support on-site shift operations 24/7/365 ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

New

MetroStar

Service Desk Technician (6702)

Rosslyn, VA · On-site

$19 - $28/hr

As Service Desk Technician , you'll provide top tier customer support to end users in a fast paced and dynamic 24x7x365 environment with the goal to make an impact across the federal government. Our ...

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Weekend Service Desk information

See Virginia salary details

$8

$20

$37

How much do weekend service desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for weekend service desk in Virginia is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What are Weekend Service Desk jobs?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a Weekend Service Desk professional, and why are they important?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a Weekend Service Desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Weekend Service Desk jobs in Virginia? For Weekend Service Desk jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Virginia look for? The top searched job categories for Weekend Service Desk jobs in Virginia are:
What cities in Virginia are hiring for Weekend Service Desk jobs? Cities in Virginia with the most Weekend Service Desk job openings:
Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Virginia as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.

Service Desk Technician (Weekend Shift)

DecisionPoint | Cortek

Arlington, VA • On-site

$19 - $24/hr

Full-time

Posted yesterday

New

Job description

Overview
We are seeking an experienced Service Desk Technician (Weekend Shift) to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational support services to the CISA organization end users. We are looking to fill a need to have a highly competent and highly motivated individual in this role.
This position is eligible for remote work. Candidates residing within the DMV area are strongly preferred. (Shift runs from 7pm to 7am Saturday & Sunday and 6pm to 2:30am Tuesday & Wednesday).
Duties & Responsibilities
  • Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support.
  • Owning, tracking, and resolving Information Technology (IT) incidents and requests.
  • Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO's).
  • Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status.
  • Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
  • Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP's), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions.
  • Logging/Tracking trouble tickets to escalate to other IT support groups.
  • Creating, modifying, or deactivating user accounts.
  • Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
  • Responding to all assigned calls and messages in order of priority and severity.
  • Serve as the First contact for users via phone or email for all IT-related inquiries and incidents.
  • Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information.
  • Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.
  • Maintain a professional appearance and demeanor during duty hours and when working with the user community.

Qualifications
  • Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
  • High School Diploma with a minimum of 1-2 years of relevant experience in a help desk or technical support role.
  • A proven track record of providing exceptional customer service.
  • Basic troubleshooting and knowledge of IT systems and Applications, their Operating systems ( Windows), Microsoft Office, O365 web browsers, electronic email and other software.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure fast paced environment.
  • Possess excellent written, verbal, and interpersonal communication skills.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.

Preferred:
  • ITIL Certification
  • Help Desk Institute Certifications
  • CompTIA A+ or Microsoft Certified Professional

Compensation: Anticipated hourly rate range is $19.00-$24.00 per hour.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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