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Incident Problem Manager Jobs in Virginia (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

... incident management and for managing the development of final solutions for known errors. • ... for problem identification, recording, investigation and diagnosis. • Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

  • Retirement

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

Preferred Skills and Qualifications: - Experience supporting federal government environments. - Familiarity with ITIL-based incident, problem, and change management processes. - Experience working in ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

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Incident Problem Manager information

How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?

Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.

What is the difference between Incident Problem Manager vs Incident Coordinator?

AspectIncident Problem ManagerIncident Coordinator
Primary RoleManages the lifecycle of incidents and problems to minimize impact and prevent recurrenceCoordinates incident response activities, ensuring timely resolution and communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentTypically in IT service management teams, focusing on problem analysisOperational teams, focusing on incident handling and communication

While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.

What does an Incident Problem Manager do?

An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.

What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?

To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.

What are popular job titles related to Incident Problem Manager jobs in Virginia?

For Incident Problem Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Incident Problem Manager jobs in Virginia look for?

The top searched job categories for Incident Problem Manager jobs in Virginia are:

What cities in Virginia are hiring for Incident Problem Manager jobs?

Cities in Virginia with the most Incident Problem Manager job openings:

Incident Problem Manager jobs near you
Infographic showing various Incident Problem Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Problem Manager / Technical Writer

Govcio LLC

Alexandria, VA • On-site

$90K - $112K/yr

Full-time

Posted 3 days ago

New

GovCIO rating

7.5

Company rating: 7.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

109th of 224 rated it services

Job description

GovCIO is seeking a Problem Manager / Technical Writer to support a critical 24/7 Information Technology Operations Center (ITOC) for the U.S. Coast Guard (USCG). This role is primarily responsible for leading enterprise Problem Management activities, coordinating Root Cause Analysis (RCA) development, and producing executive-level technical documentation for mission-critical enterprise IT services. This position will be located in Alexandria, VA, and will be a hybrid position.
Responsibilities
As a Problem Manager / Technical Writer, you will serve as the primary coordinator for post-incident analysis by working with cross-functional technical teams to identify root causes, document corrective actions, and drive continual service improvement initiatives. You will ensure that all major incident reports, RCA documents, trend analyses, and operational deliverables are accurate, actionable, and delivered in accordance with contractual requirements. Key responsibilities include:
  • Lead enterprise Problem Management processes for recurring and high-impact incidents by facilitating Problem Review Boards, maintaining the enterprise Problem Register, and monitoring progress toward resolution.
  • Coordinate development of comprehensive Root Cause Analysis (RCA) documentation following major incidents, validating technical inputs from Network, Systems, Cybersecurity, Engineering, Application, and Infrastructure teams to identify contributing factors and systemic risks.
  • Develop executive-level documentation and reports for USCG leadership, including Major Incident Reports (MIRs), Situation Reports (SITREPs), After Action Reports (AARs), and operational summaries.
  • Translate complex technical findings from multiple support organizations into concise, standardized, audience-appropriate contract deliverables that meet organizational policies and quality expectations.
  • Analyze operational performance metrics, incident trends, and service data to develop dashboards, scorecards, and recurring reports that support leadership decision-making.
  • Support Continual Service Improvement (CSI) initiatives by recommending data-driven process improvements and maintaining Problem Management policies, procedures, templates, and knowledge articles.
  • Partner closely with Major Incident Managers and ITOC Supervisors to transition incidents into Problem Management, serving as the primary quality reviewer for operational documentation and contractual reporting deliverables.

Qualifications
High School with 9+ years (or commensurate experience)
Required Skills and Experience
  • DoD 8570 IAT Level II or higher (e.g., Security+ CE, CySA+, or vendor-specific identity certifications).
  • 5+ years of experience in IT operations, systems administration, network administration, service management, technical writing, or related technical disciplines.
  • Experience in performing or coordinating Root Cause Analysis (RCA) activities.
  • Experience developing technical documentation and executive-level reports.
  • Strong understanding of enterprise IT infrastructure, including Windows operating systems, enterprise networking fundamentals (TCP/IP, DNS, DHCP, Routing & Switching), virtualization technologies, enterprise monitoring platforms, and IT Service Management processes.
  • Strong analytical, organizational, and critical thinking skills.
  • Exceptional written and verbal communication skills.
  • Ability to work collaboratively across multiple technical disciplines.

Clearance Required: Active Secret Clearance
Preferred Skills and Experience
  • Experience supporting the U.S. Coast Guard (USCG) or similar Department of Homeland Security (DHS) software delivery environments.
  • ITIL 4 Foundation Certification (required); ITIL CDS, DPI, or Managing Professional preferred.
  • Experience with Problem Management in enterprise IT environments.
  • Experience producing deliverables for federal government contracts.
  • Experience supporting operational reporting for executive leadership.
  • Experience with ServiceNow, BMC Helix, SolarWinds, Splunk, Microsoft Power BI, or similar enterprise platforms.
  • Familiarity with knowledge management frameworks and continual service improvement methodologies.
  • Experience supporting Department of Defense or federal civilian agencies.

#JP #DICE #USCG
Posted Salary Range
USD $90,000.00 - USD $112,000.00 /Yr.

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