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Service Desk Associate Jobs in Pulaski, VA (NOW HIRING)

KSL Resorts

Front Desk Agent - (Part Time)

Blacksburg, VA · On-site

$15/hr

Maintain extensive knowledge of the hotel's services, facilities, and the local area. * Follow ... This description is not an exclusive or exhaustive list of all functions that an associate in the ...

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KSL Resorts

Night Audit (Part-Time)

Blacksburg, VA · On-site

$16/hr

... services and safety. * Reconcile and complete all daily front desk agents' work. * Run find trial ... Maintain safety standards for front office associates in accordance with company policy. * Ability ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Pulaski, VA

Service Desk Associate information

See Pulaski, VA salary details

$7

$17

$33

How much do service desk associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for service desk associate in Pulaski, VA is $17.84, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $20.96 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Pulaski, VA?

The most popular types of Service Desk jobs in Pulaski, VA are:

What job categories do people searching Service Desk Associate jobs in Pulaski, VA look for?

The top searched job categories for Service Desk Associate jobs in Pulaski, VA are:

What cities near Pulaski, VA are hiring for Service Desk Associate jobs?

Cities near Pulaski, VA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Pulaski, VA as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,113 per year, or $17.8 per hour.

Front Desk Associate- Christiansburg, VA

VP Management LLC

Christiansburg, VA • On-site

$13 - $16.75/hr

Other

Re-posted 12 days ago

Job description

Front Desk Associate

The first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities
  • Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
  • Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
  • Maintain cleanliness and organization of the front desk area and common areas
  • Adhere to all company policies and procedures
  • Handle sensitive and confidential information with discretion
  • Update and maintain guest records in the reservation system
  • Process payments and reconcile cash drawer at the end of each shift
  • Generate reports as needed
  • Stand up for 6-8 hours each day.
  • Handle check in, check out, and other transaction enquiries.

Required Skills and Qualifications

  • High school diploma or equivalent
  • 1-2 years customer service experience
  • Excellent communication skills, both written and verbal
  • Friendly and outgoing personality
  • Ability to stay calm and professional under pressure
  • Strong organizational skills and attention to detail

Preferred Skills and Qualifications

  • Previous experience working in a hotel or related industry
  • Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time

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