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Service Desk Associate Jobs in Virginia (NOW HIRING)

The Fitness Equation

Front Desk Associate

Chantilly, VA · On-site

$13.75 - $17.50/hr

The Front Desk Associate is the first face a member, guest, or staff member sees when entering our ... exceptional service. This role also requires multitasking skills to manage an organized and ...

VP Management

Front Desk Associate

VA · On-site

$13.25 - $17/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Salem, VA

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

VP Management

Front Desk Associate

Lebanon, VA · On-site

$11.50 - $14.75/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Vacation Village at Williamsburg is currently seeking a Front Desk Associate to join our resort team. As the ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Vacation Village at Williamsburg is currently seeking a Front Desk Associate to join our resort team. As the ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, we'd love to meet you! Vacation Village at Williamsburg is currently seeking a Front Desk Associate to join our resort team. As the ...

Vacatia

Front Desk Associate

Williamsburg, VA · On-site

$16/hr

Do you thrive in a fast-paced, service-driven environment? If so, wed love to meet you! Vacation Village at Williamsburg is currently seeking a Front Desk Associate to join our resort team. As the ...

Career Site

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Arch Amenities Group

Front Desk Associate

Ashburn, VA · On-site

$14.25 - $18.50/hr

This role is responsible for providing exceptional customer service, assisting with memberships and ... The Front Desk Associate regularly interacts with members, guests, staff, and vendors while working ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$13 - $16.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$11/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

VP Management LLC

Front Desk Associate Salem VA

Roanoke, VA · On-site

$13.50 - $17.50/hr

We're looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able ...

Gold's Gym

Front Desk Associate

Richmond, VA · On-site

$9/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Virginia

Service Desk Associate information

See Virginia salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for service desk associate in Virginia is $20.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $23.61 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Virginia? The most popular types of Service Desk jobs in Virginia are:
What are popular job titles related to Service Desk Associate jobs in Virginia? For Service Desk Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Virginia look for? The top searched job categories for Service Desk Associate jobs in Virginia are:
What cities in Virginia are hiring for Service Desk Associate jobs? Cities in Virginia with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 3% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,800 per year, or $20.1 per hour.

Front Desk Associate

The Fitness Equation

Chantilly, VA • On-site

$13.75 - $17.50/hr

Full-time

Re-posted 6 days ago

Job description


The Fitness Equation is looking for a professional, performance-driven Front Desk Associate. The Front Desk Associate is the first face a member, guest, or staff member sees when entering our club. We rely on our Front Desk staff to greet with a smile, welcoming attitude, and an eagerness to attend to members’ needs and provide exceptional service. This role also requires multitasking skills to manage an organized and efficient front desk area.


Responsibilities

  • Greets members, guests, and staff with enthusiasm and a friendly attitude.
  • Answer telephones, transfer calls, take messages, and communicate in professional manner.
  • Scan members in with key card, verify ability to access club, stop those who are unable to access club.
  • Transfer guests to Membership team and TFE Management for tours and membership presentations.
  • Work with TFE Management to update member billing information, sell authorized Front Desk POS items, and transfer interviewees, business partners, and other guests to their meeting locations.
  • Keep members informed of events happening in the club and promotional messages.
  • Distribute towels, other items that may be provided at Front Desk.
  • Resolve and mediate member concerns in a calm and controlled manner.
  • Maintain a clean and organized front desk work area.


Qualifications

  • H.S. student or completed H.S. diploma/GED
  • Ability to communicate professionally and provide appropriate and effective problem solving information to members, guests, and staff
  • Ability to initiate task management and keep control of front desk during slow times and peak times
  • Interest in and passion for physical fitness
  • CPR and First Aid qualifications (preferred)
  • Health club work experience (preferred)


TFE offers competitive compensation, benefits, and a FREE membership with employment. As part of TFE’s educational assistance program for ongoing education, TFE agrees to pay educational expenses up to a maximum of $500.00 per staff member per year. This is a fast growing organization with opportunity for advancement based on performance. Only those individuals selected for an interview will be contacted.