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Senior Support Engineer Jobs in Virginia (NOW HIRING)

MANTECH

Senior Cloud Support Engineer

Tysons, VA · On-site

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

MANTECH

Senior Cloud Support Engineer

Tysons, VA · On-site

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help ...

MANTECH

Senior Cloud Support Engineer

Vienna, VA · On-site

MANTECH seeks a motivated, career and customer-oriented Senior Cloud Support Engineer to join their team in Tysons, VA. The role involves providing operational and technical support for hybrid on ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

Cooley

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Senior level candidates may be considered for this position and would be eligible for a higher ...

PrideStaff

Network Support Engineer

Sterling, VA · On-site

$65K/yr

Support the design, deployment, and maintenance of reliable client network environments while ... Maintain accurate network diagrams and technical documentation while collaborating with senior ...

Samprasoft

Senior AWS DevOps Support Engineer

Reston, VA · On-site

$135K - $173K/yr

Senior AWS DevOps Support Engineer Location: Reston, VA - (Hybrid onsite - 1-2 days in a month) Duration: 12+ months with possible extensions Only local candidates Manager Notes: Looking for ...

Samprasoft

Senior AWS DevOps Support Engineer

Herndon, VA · On-site

$133K - $171K/yr

Senior AWS DevOps Support Engineer Location: Reston, VA - (Hybrid onsite - 1-2 days in a month) Duration: 12+ months with possible extensions Only local candidates Manager Notes: Looking for ...

ABB

Senior Technical Support Engineer

Richmond, VA · On-site

This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...

ABB

Senior Technical Support Engineer

Richmond, VA · Hybrid

This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...

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All JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Virginia

Senior Support Engineer information

See Virginia salary details

$22.3K

$102.4K

$157.6K

How much do senior support engineer jobs pay per year?

As of Jun 30, 2026, the average yearly pay for senior support engineer in Virginia is $102,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $123,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

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What job categories do people searching Senior Support Engineer jobs in Virginia look for? The top searched job categories for Senior Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Senior Support Engineer jobs? Cities in Virginia with the most Senior Support Engineer job openings:
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Senior Support Engineer jobs near you
Senior Cloud Support Engineer

Senior Cloud Support Engineer

MANTECH

Tysons, VA • On-site

Full-time

Posted yesterday

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

27th of 202 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Senior Cloud Support Engineer to join our team in Tysons, VA.
 

The Senior Cloud Support Engineer will leverage their strong technical background and knowledge to provide senior operational and technical support to the Frontline operations team. You will help customers seamlessly operate hybrid on-premises cloud infrastructure through a mix of debugging, networking, and system administration.
 

Responsibilities include but are not limited to:

  • Understanding all aspects of the platform, its features, and how customers create and operate supported workloads.
  • Internalizing scalability and quality issues to develop and execute comprehensive addressment plans.
  • Troubleshooting complex system and application issues, including containerized microservices and VM workloads.
  • Collaborating with PMs, TPMs, and external vendors to streamline support and prioritize high-value items.
  • Developing order portals, automation tooling, and SLA dashboards to enhance support scenarios and solutions.
  • Assisting L2 and L3 troubleshooting efforts while contributing to the scaling of the support software stack.
  • Recommending, and when approved, implementing process and policy improvements to product operations.
     

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Technology, Engineering, or Mathematics (or 4 years of equivalent experience).
    • Associate's degree (or 2 years of equivalent experience) and 2 years of additional experience may be exchanged in lieu of a required bachelor's degree.
  • 5+ years experience with software development in one or more programming languages, including data structures and algorithms.
  • 3+ years experience testing, maintaining, and launching software products in a production environment.
  • 1+ years experience with software design and architecture focused on complex systems.
     

Preferred Qualifications:

  • Experience with Kubernetes, CI/CD tools, and building or running monitoring pipelines.
  • Deep knowledge of Operating System internals, L2/L3/L4 networking, and Storage appliance internals.
  • Understanding of enterprise Compute environments with virtualization and cloud hosting experience.
  • Experience with ServiceNow and the physical deployment or troubleshooting of networking infrastructure.
     

Clearance Requirements:

  • An active TS/SCI with Polygraph is required for this position.
     

Physical Requirements:

  • Must be able to remain in a stationary position 50% of the time.
  • Needs to occasionally move about inside the office to access file cabinets and office machinery.
  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
  • Must be able to exchange accurate information in these situations.

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