Senior Support Engineer Jobs in Springfield, VA (NOW HIRING)

Role Focus: Primary technical ownership and senior escalation accountability for a business-critical QRM platform, including Azure infrastructure, platform reliability, security posture, vendor coordination, data integration workflows, and production service performance.
This role is responsible for leading the engineering, support, and continuous optimization of a business-critical Financial Risk Management application ecosystem. The individual will leverage expertise in application engineering, Microsoft Azure cloud technologies, infrastructure operations, and data integration platforms to ensure the QRM platform remains secure, reliable, scalable, and aligned with business priorities.
This role serves as the Application Owner, primary technical owner, and senior escalation point for the QRM platform. The position partners closely with Financial Risk business teams, Enterprise IT teams including infrastructure, network, security, and database administration, and third-party software vendors to manage platform health, technical risk, operational readiness, and delivery of application enhancements.
The role is accountable for the end-to-end operational health, security, stability, performance, and continuous availability of a .NET application ecosystem supported by Microsoft SQL Server and SQL Server Analysis Services (SSAS), deployed across a hybrid environment spanning Microsoft Azure and on-premises infrastructure. The environment includes Azure IaaS resources, virtual machines, Azure Data Factory, data integration workflows, analytics pipelines, and supporting infrastructure services required to sustain enterprise risk management functions.
Success in this role requires advanced technical proficiency, strong operational engineering capabilities, cloud infrastructure expertise, and demonstrated ownership of business-critical enterprise applications. The ideal candidate is a hands-on senior engineer who can operate with minimal supervision, drive complex cross-functional issues to resolution, and own the technical health, security posture, and service performance of a critical business platform.
Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsibilities

• Platform Ownership: Serve as the primary technical owner and senior escalation point for the QRM platform, accountable for application stability, operational performance, security posture, production service health, and overall platform reliability.
• Application & Infrastructure Engineering: Design, develop, support, and optimize application components, Azure-hosted infrastructure, virtual machines, data integration workflows, and supporting platform services that enable Financial Risk Management capabilities.
• Operational Excellence: Lead incident response, root cause analysis, vulnerability remediation, access reviews, change management, release coordination, disaster recovery readiness, and continuous improvement efforts to ensure platform reliability, compliance, and availability.
• Cross-Functional & Vendor Leadership: Partner with business stakeholders, software vendors, infrastructure, network, security, and database teams to deliver enhancements, manage vendor escalations, resolve complex issues, and proactively address technical risks and dependencies.
• Platform Strategy & Lifecycle Management: Own platform lifecycle activities including technical debt management, infrastructure modernization, upgrade planning, roadmap input, audit readiness, and operational improvement opportunities.
• Technical Leadership: Provide technical direction, establish operational standards, mentor team members, contribute to engineering best practices, and communicate technical impact, risk, remediation plans, and platform status to stakeholders.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education, training, and professional experience.
• 10+ years of experience in application engineering, software development, or enterprise application support, delivering and maintaining production-grade solutions in complex environments.
• Minimum 5 years of experience serving as a lead engineer, platform owner, technical owner, or senior support engineer for a business-critical enterprise application.
• Experience supporting Azure-hosted enterprise applications and infrastructure, including Azure IaaS virtual machines, storage, networking, monitoring, security services, and hybrid cloud environments.
• Experience with Azure Data Factory or similar enterprise data integration and orchestration platforms supporting data ingestion, transformation, scheduling, and operational monitoring.
• Strong technical proficiency with SQL, .NET application ecosystems, Microsoft SQL Server, SQL Server Analysis Services (SSAS), scripting/automation, and enterprise application support practices.
• Experience leading incident response, root cause analysis, vulnerability remediation, change management, release management, and production support activities for business-critical applications.
• Experience managing vendor-supported enterprise applications, including support escalations, defect remediation, upgrade planning, and coordination across infrastructure, security, database, and business teams.
• Experience supporting applications subject to regulatory, audit, security, financial reporting, or operational risk management requirements.
• Excellent analytical, problem-solving, troubleshooting, written communication, and verbal communication skills, with the ability to explain complex technical concepts to technical and non-technical stakeholders.

Additional Information
Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526
• 141 Security Drive, Winchester, VA 22602

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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