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Senior Support Engineer Jobs in Springfield, VA (NOW HIRING)

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Desktop Support Engineer II

Fort Belvoir, VA

This position is for a Senior Microsoft Windows Active Directory Administrator with migration ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

Adobe

Cleared Product Support Engineer

Mclean, VA

The opportunity The Senior Product Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base. Key elements of the role involve handling technical ...

Terralogic Solutions Inc

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Senior Devops Engineer

Arlington, VA · Remote

$110K - $140K/yr

We are looking for a brilliant, driven Senior Development Support Engineer to become a cornerstone of our high-energy innovation team. If you thrive on solving complex puzzles, championing cutting ...

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All JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Springfield, VA

Senior Support Engineer information

See Springfield, VA salary details

$23.5K

$107.9K

$166.1K

How much do senior support engineer jobs pay per year?

As of Jul 1, 2026, the average yearly pay for senior support engineer in Springfield, VA is $107,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,100.00 and $130,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What job categories do people searching Senior Support Engineer jobs in Springfield, VA look for? The top searched job categories for Senior Support Engineer jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Senior Support Engineer jobs? Cities near Springfield, VA with the most Senior Support Engineer job openings:
Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Springfield, VA as of June 2026, with employment types broken down into 3% As Needed, 61% Full Time, 14% Part Time, 3% Temporary, and 19% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $107,862 per year, or $51.9 per hour.
Cloud Infrastructure Support Engineer, Senior

Cloud Infrastructure Support Engineer, Senior

Booz Allen Hamilton, Inc.

Fort Belvoir, VA • On-site

$86K - $198K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 58 rated business consultants

Job description

Cloud Infrastructure Support Engineer, Senior
The Opportunity:
Everyone is trying to "harness the cloud," but not everyone knows how. As a cloud computing infrastructure architect on our team, you'll use cutting-edge enterprise cloud platforms to support your clients as they modernize their IT infrastructure and meet their most challenging missions.
You'll closely collaborate with fellow cloud architects and engineers specializing in AWS, Azure, GCP, and OCI. You'll have the chance to grow your skills within a DevOps framework to create and manage container apps and use products like Kubernetes to further the mission. With access to our internal labs, you'll have the space and time to explore different ways of solving our clients' problems, and you'll work with your team and stakeholders to deliver the right technical solutions. Whether helping to modernize legacy computing platforms and applications or creating new ones from scratch, you'll have the latest tech and brightest teammates at your fingertips.
Grow your skills at the leading edge of innovation.
Join us. The world can't wait.
You Have:
  • 6+ years of experience with supporting operations and maintenance for secure DoD information management systems
  • 6+ years of experience with Linux Operating Systems and command-line interfaces
  • 3+ years of experience with scripting languages, including Bash, Ansible, or YAML
  • 3+ years of experience with Amazon Web Services, Azure, Google, or Oracle Cloud Infrastructure
  • 3+ years of experience with the Linux Operating System
  • Experience hardening government systems following STIG requirements
  • Ability to support 24/7 shift work, including nights and weekends
  • Secret clearance
  • HS diploma or GED
  • Ability to obtain DoD 8570 or 8140 IAT Level II Baseline Certification within 30 days of hire date

Nice If You Have:
  • Experience with deploying and managing containers using Kubernetes or Docker
  • Experience with provisioning cloud infrastructure using tools such as Terraform
  • Experience with the Atlassian tool suite, including Jira and Confluence
  • Experience with Agile development techniques and ceremonies
  • Knowledge of Site Reliability Engineering concepts
  • Bachelor's degree

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

What Booz Allen Hamilton employees say

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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