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Service Help Desk Jobs in Springfield, VA (NOW HIRING)

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Specialist or Desktop Services Openings: 5 Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro Duration: Temp to Perm Supporting Dell laptops ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ...

IntraFi

Help Desk Technician

Arlington, VA

$23 - $31/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

Our Help Desk Manager partners with the contract leadership to support and ensure oversight of ... You will be working directly with Federal DOJ CIV Customer Service Team regarding customer issues ...

IntraFi

Help Desk Technician

Arlington, VA · On-site

$23 - $31/hr

Our services help banks provide vital financial access to small businesses, companies, and ... You would be a key member of the IT Help Desk Team, providing technical support to all onsite and ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

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Integral

Help Desk Manager

Tysons Corner, VA · On-site

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... services to solve government mission challenges, enabling smoother operational efficiency and ...

Integral

Help Desk Manager

Tysons, VA · On-site

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Help Desk Manager This position is part of a proposal submission and is contingent upon contract ... Excellent leadership and customer service skills * U.S. citizenship and ability to obtain DHS ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Identify areas for improvement and implement strategies to enhance service quality and user ...

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Showing results 1-20

All JobsService Help Desk JobsService Help Desk Jobs in Springfield, VA

Service Help Desk information

See Springfield, VA salary details

$11

$24

$38

How much do service help desk jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for service help desk in Springfield, VA is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Springfield, VA? For Service Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Springfield, VA look for? The top searched job categories for Service Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Help Desk jobs? Cities near Springfield, VA with the most Service Help Desk job openings:
Service Help Desk jobs near you

Help Desk

Audacia Solutions

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Posted 9 days ago

Job description

Company Description

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.

Title: Help Desk Specialist or Desktop Services

Openings: 5

Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro

Duration: Temp to Perm

Job Description

Supporting Dell laptops, desktops, working in windows 7, and office 2010

Develops best practices for processes and procedures (ITIL process environment).; Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software.

Resolves software and hardware desktop issues.; Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.; Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.; Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.; Provides end user training instruction.

Qualifications

- Successful candidates must be dependable and punctual. 

- Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.

Additional Information

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: https://audacia.workable.com/j/FBFEAB0B69

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