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Service Help Desk Jobs in Springfield, VA (NOW HIRING)

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... This position is ideal for a detail‑oriented IT professional with strong customer service skills ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Help Desk Specialist Position Overview: is seeking a Help Desk Specialist to provide hands-on ... This position is ideal for a detail-oriented IT professional with strong customer service skills ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle ...

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

This individual will foster and maintain user satisfaction via quality service and support ... Experience working at a help desk for a mid-sized geographically dispersed company is desirable

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... self-service and reduce recurring ticket volume. * Support system releases and upgrades by ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... self-service and reduce recurring ticket volume. * Support system releases and upgrades by ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... self-service and reduce recurring ticket volume. * Support system releases and upgrades by ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Job Type Full-time Description The Help Desk Technician provides daily support to employees who are ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

TechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to ...

GrayRobinson

Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk ...

Indigo IT

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ... Enforce strict Service Level Agreements (SLAs), ensuring standard tickets are resolved within 4 ...

Indigo IT LLC

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Help Desk Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning ... We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity ...

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Showing results 21-40

All JobsService Help Desk JobsService Help Desk Jobs in Springfield, VA

Service Help Desk information

See Springfield, VA salary details

$11

$24

$38

How much do service help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service help desk in Springfield, VA is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.12 per hour, depending on experience, location, and employer.

What is a service help desk?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

What are the key skills and qualifications needed to thrive as a service help desk professional?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

How does a service help desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

Is service help desk a good career?

A service help desk is a viable career option for individuals interested in technical support and customer service. It typically requires strong communication skills, problem-solving abilities, and familiarity with support tools like ticketing systems. The role offers opportunities for advancement into IT support or management with experience and certifications such as CompTIA A+ or ITIL.

What cities near Springfield, VA are hiring for Service Help Desk jobs?

Cities near Springfield, VA with the most Service Help Desk job openings:

Service Help Desk jobs near you
Infographic showing various Service Help Desk job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $51,900 per year, or $25 per hour.

Help Desk Manager

E Logic

Washington, DC • On-site

$50K/yr

Full-time

Re-posted 29 days ago

Job description

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements. The locations will be within the National Capital Region (NCR).


Key Responsibilities:


  • Supervise daily help desk operations and technical staff to meet key performance indicators (e.g., 90% First-Call Resolution, 4-hour standard resolution time, 95%+ Customer Satisfaction).
  • Oversee existing help desk tools (Crow Canyon) and help lead the team's operational migration to ServiceNow.
  • Align all IT support processes, ticket logging, and metrics reporting with ITIL v4 standards.
  • Compile technical performance data for Monthly and Quarterly Status Reports (MSR/QSR).
  • Interact professionally with senior military and civilian leadership to resolve escalated high-priority issues.

Qualifications:


  • At least 5 years of proven experience in IT support environments, with demonstrated leadership or supervisory experience.
  • Must hold a current ITIL v4 certification.
  • Excellent team leadership, metric tracking, and professional communication skills.



Important Notice:


This role is part of a proposal for the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.