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Service Help Desk Jobs in Springfield, VA (NOW HIRING)

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Strong customer service and communication skills How you will wow us: * Prior experience supporting ... Experience with DoD help desk ticketing systems * Familiarity with military network environments ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA · On-site

Strong customer service and communication skills How you will wow us: * Prior experience supporting ... Experience with DoD help desk ticketing systems * Familiarity with military network environments ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by ... Responsibilities : • Provide service desk support to all customer IT groups for both unclassified ...

NVR Inc

Help Desk Technician

Reston, VA · On-site

$55K - $60K/yr

Summary As a Help Desk Technician, you will work independently and with a highly collaborative team ... Support the IT Services team with hardware and software deployments and upgrades * Collaborate on ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... HDI Customer Service Representative Experience Requirements * 1-2 years IT Helpdesk experience ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis ... help desk or technical support role. Must be certified at IAT Level II (Security+ or other ...

Abacus Technology

Help Desk Technician

Quantico, VA · On-site

$21.25 - $28.50/hr

Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis ... Qualifications 5+ years experience in a help desk or technical support role. Must be certified at ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Document, track, and manage incidents and service requests using a ticketing system * Escalate ...

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All JobsService Help Desk JobsService Help Desk Jobs in Springfield, VA

Service Help Desk information

See Springfield, VA salary details

$11

$24

$38

How much do service help desk jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for service help desk in Springfield, VA is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.10 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Service Help Desk vs Technical Support Specialist?

AspectService Help DeskTechnical Support Specialist
CertificationsITIL, CompTIA A+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, technical troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, hardware providers
Search & Comparison IntentCustomer support, troubleshooting, ticket managementTechnical problem solving, hardware/software issues

The Service Help Desk primarily handles customer inquiries, ticketing, and basic troubleshooting, often in a call center or remote setting. Technical Support Specialists focus more on diagnosing and resolving complex technical issues, often requiring deeper technical knowledge. While both roles support IT services, the Help Desk emphasizes customer service and issue logging, whereas Technical Support Specialists engage in detailed technical problem resolution.

What are the key skills and qualifications needed to thrive as a Service Help Desk professional, and why are they important?

To thrive as a Service Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting skills, and often a relevant certification such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for resolving user issues effectively. These skills and qualities are important to ensure efficient technical support, high user satisfaction, and smooth IT operations.

What are Service Help Desk roles?

Service Help Desk roles involve providing technical support and assistance to users experiencing issues with hardware, software, or IT services. Help desk professionals are responsible for troubleshooting problems, answering queries, and ensuring issues are resolved efficiently, often via phone, email, or chat. They may also escalate more complex issues to specialized IT staff and help maintain documentation of recurring problems and solutions. The primary goal is to ensure smooth IT operations and a positive user experience.

How does a Service Help Desk professional typically collaborate with other departments to resolve user issues?

Service Help Desk professionals play a key role in bridging communication between users and technical teams. When an issue cannot be resolved at the first point of contact, they escalate and coordinate with specialized departments, such as network or software teams, to ensure a timely solution. Regular communication, ticket updates, and clear documentation are essential, as well as participating in cross-department meetings to discuss recurring problems and improve processes. This collaborative approach not only helps resolve issues efficiently but also fosters a supportive work environment.
What are popular job titles related to Service Help Desk jobs in Springfield, VA? For Service Help Desk jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Service Help Desk jobs in Springfield, VA look for? The top searched job categories for Service Help Desk jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Help Desk jobs? Cities near Springfield, VA with the most Service Help Desk job openings:
Service Help Desk jobs near you
Senior Help Desk Specialist

Senior Help Desk Specialist

JCS Solutions LLC

Arlington, VA • On-site

Full-time

Posted 12 days ago

Job description

Job Summary:
JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting. The role involves overseeing user support operations and ensuring effective troubleshooting and resolution of technical issues.
Responsibilities:
• Provide daily supervision and direction to help desk staff
• Oversee phone and in-person user support operations
• Manage support for e-mail, directories, and Windows desktop applications
• Ensure staff serves as first point of contact for troubleshooting
• Coordinate resolution of hardware/software PC and printer problems
Qualifications:
Required:
• 5 years of experience in help desk operations or IT support
• CompTIA Security+ or MCSA certification
• Supervisory and team leadership experience
• Experience managing help desk staff and operations
• Knowledge of Windows desktop applications and troubleshooting
• Strong communication and problem-solving skills
• Ability to work on-site at Arlington, VA
Preferred:
• Prior experience managing help desk operations for DoD, DISA, or DES
• Active Secret clearance required; Top Secret clearance strongly preferred
• Experience leading teams in defense IT support environments
• Familiarity with DoD service level agreements and metrics
Company:
JCS Solutions is a premier cybersecurity and technology solutions provider. Founded in 2014, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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